Scaled Agile, Inc
Total years of experience :21 years, 7 months
Delivery management around digital transformation of our client's business processes (Purchase,
Sale, Payroll and HR) on advanced technologies (Microsot UWP) in an Agile context.
As Microsoft Center Of Excellence Leader, I contributed to the development and enhancement of CoE
assets (Standard charts, good dev practices, Templates, cross-functional and reusable components ...)
as well as to networking with the other CEOs of the group by leading a community of 150 employees.
I have made expansion and put forward the capacities of the COE Maroc within the group as well as
the contribution of expertise on the pre-sales (quali cation of the need, design of innovative
Digital Lab Lead
Capgemini -
Managing support team (60 employees N1 / N2 / N3) in compliance with our commitments to our
client
Continuous improvement instances Responsible
Managing support activities and improving KPI's
Steering of service governance : steering committees, technical committees, strategic committees ...
Improvement of the shift left (N1
Member of the design o ce, I was responsible for mapping the application architecture of our
customer's Information System for the whole of Europe (more than 120 applications including all
ows in transit
Member of the company board
Ensures customer relationship management
Ensures project management of services in compliance with contractual service commitments
Improves productivity, ensures compliance with milestones, reduced tickets, improved SLA ...
Manages the activities associated with the execution of services
Animate the steering committees with the client
Manages operational risks
Budget management on the ITO perimeter - Finance &
courses: Microsoft Certi ed Professional Microsoft
courses: CISCO CCNA4 Certi ed