Assistant Manager-In Charge
azadea group
Total years of experience :17 years, 3 Months
Azadea Group is one of the leading retailers of the region, owning franchisees such as; ZARA, Massimo Dutti, Bershka, Mango, Promod, Food and Beverages, Real Estate. I was responsible for Mango Dubai Mall.
My main responsibilities were day to day operations, from opening the shop in the morning till closing time. Supervising cash opening, cash closing, organizing inventories, monthly product orders, seasonal product reports, assisting the shop manager in the daily tasks and supervising the smooth shop operations.
Supervising the receiving of shipments, arranging of the garments in stock as per procedures, always making extra orders as per the profit and the market needs.( MIT in Mango The Dubai Mall from December 1st 2011-01-07-2012)
Promoted to Assistant Manager 2 in Mango The Dubai Mall, on 01/07-2012 till 30-04-2013.
Promoted to Assistant Manager - In charge, on 1st of May 2013, in Mango Dubai Festival City.
My responsibilities are almost the same as before, together with making the schedule, preparing the shop for the sale time, giving trainings to the staff, supervising the merchandising together with the shop’s coordinator and making sure that ambiances in the shop are always up to date
Assigning routine and non-routine tasks and duties to Sales Associates, Cashiers and Coordinators, in order to ensure that activities are carried out in the most efficient and effective way.
Assisting in the preparation of the staff schedule in order to ensure that the shop manpower is effectively matched to the shop’s operational requirements that will enable the achievement of the highest standards of customer service at optimum cost.
Participating and assisting the Shop Manager in meetings, in order to ensure all Department activities and events are propery understood and communicated.
Reporting any operational issue or problem as they arise, suggesting solutions and escalating problems.
Assisting and supporting Shop Manager in placing product orders and maintaining inventories in order to ensure effective stock management.
Welcome customers into the store; initiate the sales process, offer them qualified advise on the available products, recommend/demonstrate appropriate products;and promote cross-selling with a view to meet the customers' needs.
Provide professional till point service to close the sale and offer the customers an overall enjoyable shopping experience.
Handle customer complaints professionally and escalate any serious issues to the Store Manager/ Deputy Floor Manager for suitable resolution.
Maintain an up-to-date database of customers visiting the Al Tayer Insignia is one of the largest luxury retailers in the Middle East. The main responsibilities were: welcome customers into the store and offer them qualified advice regarding the products. Promote cross selling with a view to meet customer’s needs. Provide professional till point service and offer the customers an overall enjoyable shopping experience. Successfully handle customer’s complaints professionally and escalate any serious issues to the managers for suitable resolution. Maintain an up-to-date database of customers visiting the stores. Communicate to the customers the information on special offers/ sales promotion events. Replenishing stocks as often as required in conjunction with the Store Manager and merchandising team. Check stock levels daily and recommend orders to the Store Manager in order to replenish and maintain optimum stock levels. Update product knowledge, follow latest trends to provide confident and relevant advice to customers and gather market intelligence to learn about competition and stay ahead of it. Maintain personal grooming as per the brand standards to represent a positive image. Comply with all company policies and procedures. Compiled buyers feedback and other special projects with suggestions for the buyers during all times, between collections, providing them with a list of bestsellers and down sellers, damages and descriptions from all points of view about the products, lines, materials, customer’s opinion, prices, colors, prints, sizes, etc.
FMCG Marketing & Distribution is one of the fastest growing marketing and distribution companies in Romania, competing closely with worldwide known leaders such as Kraft or Nestle. My responsibilities as a personal assistant of the CEO were diverse and challenging and included: decisions making and delegating work to others in the manager's absence; devising and maintaining office systems, including data management; arranging travel and accommodation and, occasionally, traveling with the manager in order to provide general assistance during the negotiations; screening telephone calls, enquiries and requests, and handling them when appropriate; organizing and maintaining diaries and making appointments; dealing with incoming email, faxes and post, often corresponding on behalf of their manager; carrying out background research and presenting findings; producing documents, briefing papers, reports and presentations; organizing and attending meetings and ensuring the CEO is well-prepared for meetings; liaising with clients, suppliers and other staff. Flexible and adaptable to constantly changing priorities; Ability to multi-task and manage multiple projects simultaneously while delivering high quality work with a strong attention to detail; able to appropriately handle highly confidential and sensitive information with the utmost professionalism; Senior level administrative skills including high level of proficiency with MS Office (Word, Excel, Advanced PowerPoint); Excellent time-management and organization skills;
Exceptional customer focus (friendly nature, helpful, etc.
Konsta Splendid is a company dealing with F&B Distribution. My main responsibilities were: Receive, direct and relay telephone messages and fax messages; maintain the general filing system and file all correspondence; Assist in the planning and preparation of meetings, conferences and conference telephone calls; Maintain an adequate inventory of office supplies; Assist the CEO and Regional Sales Manager as requested; Ability to multi-task and manage multiple projects simultaneously while delivering high quality work with a strong attention to detail;
Ability to co-ordinate a number of tasks simultaneously;
Ability to work on own initiative and independence (self-starter);
Willing to be highly flexible; (part time job, during college……
Gpa during university was 8.75 and during college was 9.53. I have a license diploma of translator , an IMO (International Maritim Organization) certificate, Al Tayer Insignia special recognition for outstanding achievements diplomas
