Operations Manager CDC
GL Events
Total years of experience :17 years, 5 Months
Summary: Recruited as Central distribution Center operations manager, with the overall responsibility of enhancing the 50K Sq. facilities operational capabilities with a focus on implementing the best strategies to organize and maximize efficiency within distribution center with respect to receiving, storing, maintaining and shipping resources to end users for installation at the various official and non-official venues. Operationally I was responsible for 32 staff and 6 supervisors running 24 hour operations, and approximately Thirty Million Euro worth of budgeted assets in my yard, consisting of generators, cables and distribution boards, supplied by various international cross hire companies and GL owned assets.
Strategic Responsibilities:
• Finalize the construction and operational layout of the Central Warehouse, with the primary objective to ensure that all aspects of the warehousing operations are fully capable of supporting end users in meeting project strategic timelines as per contractual power on dates.
• Liaise closely with local and international logistics departments to track shipments and resolve critical logistics problems in order to ensure contractual commitments are met and any operational impact is minimized.
• Work closely with technical design teams and fleet management to make sure that critical resources are identified in the final design stages and ordered in a timely manner.
• Closely monitor picking activates and delivery data to monitor performance and use this to implement improvements and enhance delivery performance
• Provide leadership for the logistics team - setting goals and objectives, managing performance, developing and motivating employees
• Develop and implement logistics plans, policies and procedures in order to improve processes and profitability
• Liaise with internal and external stakeholders to ensure a high level of customer service by ensuring KPI’s are met as defined by the client contracts and service level agreements
Summary: Consultant for two strategic aspects of the business. In the first instance from a business perspective, to establish a dedicated maintenance department to function independently as profit center with emphasis on providing maintenance services to internal and external companies operating billboard LED Screen. Additional aspects of the business are to provide LED hardware products and solutions for commercial and non-commercial clients. The business model is based on cross functional services and solution to provide a balanced cost quality products and holistic services as a turnkey solution, with a focus on business development, marketing, strategic LED screen supplier management with emphasis on negotiating brand exclusivity and favorable price terms and contractor management for structural installations.
Business Overview
Recruited as Director and Business Partner to establish an Industrial Services division that will provide Industrial services and, in some cases, tailored made products and solutions to specific market segments. Initially our main focus will be strategically aimed at surface preparation and coating for Oil and Gas and Marine Industries incorporating traditional and Vapor Abrasive surface preparation technology, Ultrasonic cleaning technology for heavy Industry with specific emphasis on heat exchanger maintenance, Tank desludging and Cleaning (no man entry approach) and Turn around Maintenance Services for Oil and Gas Segments. My business model is based on an integrated services profile platform, with cross functional capabilities for all market segments. Our vision is to grow our business vertically and horizontally by capitalizing on our short-term market penetration capabilities to overcome and supplement finance requirements for our long-term business initiatives and strategy.
Strategic initiatives:
1. Management of the Industrial Services Division with respect to its business processes - Sales and Marketing, Business Development, Operations, Quality Management Systems etc.
2. Manage potential future business leads by reviewing all requests for proposals (RFPs) and tender enquiries, deliver high quality proposals within deadline, for the tender business activity.
3. Manage startup of all key projects and oversee its performance inclusive P & L, completion within budget, schedule, time and cost boundaries, with structured project management, resources allocation, execution direction, tracking progress, handling of technical and contract issues and realizing project milestones.
4. Ensure the adherence of Division’s functioning in accordance to the Companies norms, Technical Governance, Operational Integrity and QHSE, (ISO 9001: 2008, OHSAS 18001).
5. Manage aspects of Health, Safety, Quality and Environmental systems and policies implementation for the Division, promote risk based thinking culture for effective risk reduction and opportunity management.
6. Assist in the development and ongoing management of the strategic business plans, involve in strategy building, market research, competition analysis and preparation of business & marketing plans.
Business Partner in 2016 and 2017, with the purpose of introducing a new revolutionary surface preparation technology for the Kuwait market, targeting the oil and gas and construction industry. This technology called vapor abrasive blasting, is fast becoming the new standard for surface preparation worldwide, and will eventually phase out traditional sandblasting methods, due to the technologies environmental, safety and cost saving aspects. Since 2016 I have become technically and practically proficient, in various aspects of surface preparation and coating applications, using Graco EcoQuip and Dustless Blasting technology. To get the product successfully introduced into the Kuwait market, I have personally participated in numerous demonstrations to various companies, such as Heisco, Raymond International, KNPC and KOC to name a few. To-date Heisco has opted to phase out all traditional blasting methods in favor of vapor abrasive blasting for their ship hull refurbishment business.
Major Key Client Saudi Aramco
Summary:
Tasked with the development and effective implementation of Company QHSE strategy. Develop, implement and maintain an Integrated Management Systems (IMS) under ISO 9001 and 18001 in order to allow Company objectives to be achieved, based on CEO strategic objectives set for the Group.
• Assess legislative and customer requirements and develop policies and procedures, ensuring effective implementation
• Lead and manage internal and external audits with regard to QHSE
• Provide competent, expert advice and support to management and clients on all aspects of Health & Safety and risk pertaining to various operations
• Raise corrective actions and ensure effective corrective/preventive action is carried out
• Develop and present QHSE statistics for management reports
• Conduct regular site inspections to ensure standards are maintained, identifying any areas for improvement
• Prepare H&S Plans for projects and clients and give support to the commercial department with regards to due diligence on commercial proposals and tenders.
• Assist with the Company training & development plan to ensure staff competency levels are maintained and effectively manage the performance of the QHSE team.
• Understand and communicate new legislation and industry standards/initiatives across the company
• Develop and present a budget plan taking into account strategic initiatives and group objectives with a three year phase in plan indicating mile stones at strategic points for monitoring implementation effectiveness and targets achieved.
Job Scope
Reporting to the director of operations, develop the performance of the operations team in Iraq within Basra and Safwan regions. Managing all operations within the country and maintain ongoing relations with customers (internal and external) while developing JV business further. Responsible for successfully managing the operations base with a focus on increasing revenue and profitability.
• Oversee all logistical elements of project implementation (Startup Project)
• Oversee the development of new transportation business, and drive for maximum utilization of existing facilities.
• Control and utilize manpower through planning, organizing and scheduling to minimize loss of time whilst maintaining operating budgets
• Ensure that financial management (billing and invoicing) and reporting for storage, equipment leasing and transportation is carried out in accordance with company requirements.
• Liaising with third parties (Bertling and ENKA) to move goods (by road, air or sea) in accordance with customer requirements;
• Maintain a cost effective operation within pre-agreed budgetary constraints
• Responsible for ensuring results are achieved against budgetary targets
• Coordinating and planning the most appropriate route for a shipment, taking into account the perishable or hazardous nature of the goods, cost, transit time and security
• Responsible for the management of services and evaluating and implementing processes
• Utilize internet technology and satellite systems to enable real-time tracking of transportation vehicles
• Ensure all JV facilities and assets are maintained in a good working condition.
• Ensure JV’s service standards, objectives and code of conduct are met or exceeded at all times.
• Identify options and implement approved actions to optimize service and cost performance
• Monitor and Improve operational systems, processes and policies to support the organization’s mission and goal.
• Develop JV business initiatives within Iraq that are in line with company development strategies,
• Build and sustain long-term client relationships. Drive JV expansion initiatives by partnering with key clients and delivering a high level of client focus to business initiatives.
• Responsible for generating new accounts as well as maintaining and building existing accounts
• Hire, train, and evaluate new employees and develop their productivity.
• Emphasize on the safety of staff and interaction with third party security team as and when required.
• Ensure adequate staff and physical resources are planned in accordance with the needs of the business.
• Provide consultation to client on customs matters
Key roles and responsibilities
General Duties and Responsibilities:
Oversee the safe receipt, storage, retrieval and timely dispatch of goods. Plan the arrangement of goods within the warehouse and ensure productivity targets are met. Manage the teams of workers and oversee picking, packing and distribution activity.
Specific duties:
• Control of a Facilities P&L with responsibility for managing budgets and costs,
• Increased monthly revenue from KWD 90K to KWD 130K and reduced operations costs by 3% in six months.
• Constant interaction with clients locally and internationally to maintain and strengthen client relationship as well as generate new business
• Evaluate the long term account profitability growth potential
• Monitor the quality, cost and efficiency of the materials movement and storage of Goods
• Ensure that financial management (billing and invoicing) and reporting for storage, clearance and transportation is carried out in accordance with company requirements.
• Responsible for the management of services and evaluating and implementing processes
• Liaising with third parties to move goods (by road, air or sea) in accordance with customer requirements
• If Requested arrange payment of freight and other charges on behalf of the client;
• Planning best allocation and utilization of space & resource
• Develop and implement creative solutions to meet unique customer expectations
• Motivate and develop staff to ensure Division objectives are achieved
• Managing, scheduling and coordinating receipt, storage and release of bonded cargo
• Coordinate with senior members of governmental & other official bodies (KPA) to ensure that current operation comply with Kuwait customs regulations
• Maintaining communication and control through all phases of the transport, including the production of management reports and cost analysis
• Motivate, organize and encourage teamwork within the workforce, to ensure productivity targets are met, through the use of operational KPI’s
• Produce regular reports and statistics on a weekly and monthly basis
• Provide consultation to clients on customs matters to ensure smooth delivery of goods to our warehouse
• Coordinate annual stock take according to company procedure and Customs Authority requirements
• Ensure that complete Health & Safety regulations are adhered to at the warehouse and by all operational & warehouse staff in accordance with corporate ISO certification requirements.
Corporate QHSE Manager and MR (Management Representative)
As Corporate QHSE Manager I was responsible for the coordination, implementation, and continuous development of the integrated management system, safety policies and procedures as well as effective implementation of these policies and ultimately responsible for developing and implementing an effective workplace safety Management program based on ISO certification standards requirements.
My primary challenge was:
1. To continually maintain an appropriate level of awareness, knowledge and preparedness across JTC’s divisions to create a culture that prioritizes effective safety and balances overall associated costs.
2. Provide overall leadership, professional knowledge and expertise in the administration and support of Health and Safety processes for all aspects of JTC’s activities to include regulatory agency compliance, institutional policies and human capital development.
3. Facilitate development and delivery of training material related to IMS processes to create a culture of embracing the IMS through awareness and competence
4. Day-to-day planning and coordination of IMS compliance and assurance activities in accordance with assigned responsibilities and established performance targets.
5. Develop a program for managing non-conformances/potential non-conformances and the development of corrective and preventive actions; to include tracking audit findings through to closure, and communicating lessons learned throughout JTC.
Responsibilities:
• Influence overall performance in the areas of corporate Health and Safety
• Developed and provided technical and administrative direction on all safety and health policies and programs which bear critical importance to overall corporate objectives, operations and profitability of the various divisions.
• Implemented, oversaw and enforce compliance with all ISO9001:2008 and OHAS 18001:2007 MS Regulations pertaining to company operations while maintaining awareness of ISO certification regulatory amendments and make recommendations for their implementation.
• Coordinate periodic review of the IMS procedures and document control and ensure implementation is in compliance with certification requirements
• Review internal safety policies and practices to ensure they are current and appropriate;
• Conduct hazard and risk assessments and develop new or, where necessary, make recommendations to senior management to amend safety policies and procedures.
• Assist with the pre-job hazard assessments and mitigation strategies, including development of site specific safety plans.
• Coordinate/Prepare and conduct training programs related to ISO certification (9001and OHAS 18001) to create and maintain awareness
• Work jointly and collaboratively with Operations to improve operational inefficiencies and reduce Health and Safety related costs.
• Develop an accident investigation program to prevent recurrence of incidents and to ensure information on incidents are recorded, investigated, analyzed and root causes identified, and results shared adequately across all divisions.
• Actively participate in the scheduling of safety meetings across JTC’s divisions to review safety performance.
• Create and maintain a culture reflective of a commitment to an illness and injury -free workplace.
• Compile monthly QHSE statistics highlighting trends and issues of high incidence rates.
• Inspection of operational areas to ensure risks and environmental impacts are minimized and all relevant ISO certification safety requirements are complied with.
• Coordinate and review periodic Audits and make recommendations for improvements to senior and divisional management based on non conformity or process improvement audit results.
• Assist with bid proposal due diligence and develop project specific safety plans.
QHSE Management
Eastern united petroleum services was established in 2004 to provide state-of-the art technologies required to support the upstream oil and gas sector in its vast potentials in the extraction of hydrocarbon, by providing wireline logging, well testing (in addition to slickline services, well head maintenance, waste oil recovery, chemical distribution, and other services through its GOFSCO affiliate).
Recruited by EUPS and its affiliate GOFSCO to establish and manage the QHSE department. This involved developing and implementing a safety MS system (ISO9001:2008 and OHAS 18001:2007), that integrated and aligned both companies strategic operational processes and systems in order to comply with British standards and OHSA best practices for the oil and gas sector.
Strategic
1. Develop and implement a comprehensive QHSE management system that embraced international Oil and gas safety best practices as a prerequisite to qualify and perform services and participate in for KOC tender
2. Identify and anticipate risks to company, client and stakeholders by surveying environmental, operational, and occupational conditions and render opinions on risk reduction and mitigation procedures.
Project Management
Tasked with taking over an under-performing waste oil recovery project for KOC. In my period as project Manager I developed the business from 4 rental tankers to 12 owned, grossing $ 105Mil income in my first year of operation against an operating cost of approximately USD 630K. Subsequently, based on the enhanced output performance of the recovery project, KOC awarded GOFSCO the opportunity to establish and manage a chemical distribution facility, with a scope of equipping the facility with cross loading and pumping capabilities for various Emulsifier and Descaler chemicals, to be delivered on a regular basis to various gathering centers, through the use of two modified vacuum tankers of my design, incorporating external Varisco chemical pumps integrated into its air reservoirs. The additional contract generated USD 42K per month at an operating cost of approximately Usd K17000.