Professor
Universidad Hispanoamericana
Total des années d'expérience :30 years, 6 Mois
Teach Reservations Systems
Teach in Tourism and Transport Operation
Travel Agencies
Race Commission on Review of Tourism
Programs.
To support the Western Union agents
Identification of new fraud
Control on known patterns of fraud
Case Management Credit Card
Handling cases against Consumer
Questions about fraud
To support the Western Union agents
Interpretation of a proof of payment
Police inquiries from the United States / Canada
Identification of new fraud
Control on known patterns of fraud
Case Management for Credit Card
Handling cases against Consumer fraud and claims
Questions about fraud
Coordinate information from other departments
Management improvement projects for the department
To support the Western Union agents
Information to customers
Advice and detection filter
Test Case Management Fee
Accounting Case Management
Handling customer complaints
Individual Customer Care
Corporate Accounts
Customer Care
Reservations Airfare Sale
Reservation Car Rentals
International Hotels Offer
Offer and Sale at the International Cruise
Packages and Tours offer internationally offer and sale of tours and packages to local customers
Tracking services offered on Customer Base Maintenance
Design and delivery of communications with clients Offers
Sale of Travelers Insurance as a service
Head on Customer Support
Design ideas for new Customers
Marketing and promotions with suppliers
Information on shipments to Costa Rica
Reservations Cargo
Special Rates for customers to track cargo priori
General Information Air Freight Service
Advice on shipping and its possible route
COORDINATION shipments to Mexico
COORDINATION up with Paris on special cases of load to be controlled.
Check Special Services Passenger
Load Check back closures
Process Control
Flight Approaches to passengers on flights
Promotion Ideas and continuous improvement procedures and standards
Airport Representative / Correspondent Noticopa Representative Monthly News
Check Special Services
Passenger Load Check back
Closure Process Control
Approach Passenger Flight with Avianca Airlines
Cordinating externally Course
Search Management training needs of the Annual Training Course Design Program Management Projects in general
Continuous Improvement
Company COORDINATION Work Environment with Other Countries
Central Area general guideline for countries in Central Personnel Training Manage Newcomer
Information send inquiries
Shipping Tracking Orders collected for shipments
Research Opening
Sending commands DHL Supply
Provide support in training for airport staff first admission
Instruction airport procedures for specific recurrent training
New courses to improve customer service
Teach courses of possible faults incurred in daily operations at the airport Training of new staff as well as personal income and working at the company
I have participated in training of other stations and cities of Grupo Taca
Active participation in the project courses Taca Peru
Passenger screening procedures and customer service
Support passengers check in counter
Supervisor flight approaches
Responsible for coordinating and follow up with other departments.
Screening of passengers
Check for special services
Load control
Closing process after flight
Boarding passengers
Reservations Department COORDINATION
Reservations at hotels nationwide
Car Rental Reservations
Domestic airline bookings
Confirmation on international flights
Generation of contacts outside Costa Rica
Constant information about the tourism of the country
Itineraries or design programs according to specific interests of retail outlets
Important Customer Care (VIP) Service of representatives of travel agencies COORDINATION control portfolio in the Country
Quality control and verification of various services
Organization of the routes to be inspected
Payment Control International Agencies
Promotion of special offers for events
Corporate customer service manager
Application for Reservation
Reservation modification
Cancellation of Reservations
Effective Control of reservations
Payment Control Reservations
Reservation inventory
very well qualified student, one of the top 5
I got my degree as specialized in travel and agencies in one side plus hotel and restaurants in the other side. I also had done all the courses to level for a MBA, obtained with no title , just course with Licenciatura Level. MBA started with 4 course, suspended because unavailability of time