Application/Business Analyst
APC Health Care PVT LTD
Total years of experience :4 years, 6 Months
Training clients on the tool which is developed by our company, and conducting the complete tool training on all modules.
Review billing accounts according to the client guidelines and move the accounts to different buckets using suitable action codes as per the client specification.
Training the front office desk how to Print Statement and notices and dispatch them to patient’s mailing address in a regular interval.
Training the end user’s how to work on different denial scenarios and fixing those denials so that the insurance company processes the claim towards payment.
Trouble shooting Tools by initial set of Procedural rules and if the tool problem drops under highest priority use to raise a ticket which will be taken care by the core technical team situated in US.
Educating clients about the tool navigation which includes entry of Patient demographics, Scheduling, charting, Billing, Reports, Master codes by practice, and complete coordination with the clients till they get used to it.
Identifying the Application issues over the call as whether the issue comes under development, implementation or configuration.
If the issues comes under configuration will be fixing in real time.
Conducting demo session on different tools which is been developed by our company to our new partner’s and clients so that it will help us to get new leads from there references.
Educating clients on their requirements on the tool and also advising them to adopt some of the tool upgrades so that the application should work in real time with greater performance.
Working along with configuration team on configuring new accounts.
Supporting Business Development Team and also manage documents of requirement and enhancement.
Experience and got strong skills on end user testing and reporting the same in Bug tracker tool.
HL-7 Conversion program of demo entry in to the software.
Claim Scrubbing and submission.
Training clients on the tool which is developed by our company, and conducting the complete tool training on all modules.
Review billing accounts according to the client guidelines and move the accounts to different buckets using suitable action codes as per the client specification.
Training the front office desk how to Print Statement and notices and dispatch them to patient’s mailing address in a regular interval.
Training the end user’s how to work on different denial scenarios and fixing those denials so that the insurance company processes the claim towards payment.
Trouble shooting Tools by initial set of Procedural rules and if the tool problem drops under highest priority use to raise a ticket which will be taken care by the core technical team situated in US.
Educating clients about the tool navigation which includes entry of Patient demographics, Scheduling, charting, Billing, Reports, Master codes by practice, and complete coordination with the clients till they get used to it.
Identifying the Application issues over the call as whether the issue comes under development, implementation or configuration.
If the issues comes under configuration will be fixing in real time.
Conducting demo session on different tools which is been developed by our company to our new partner’s and clients so that it will help us to get new leads from there references.
Educating clients on their requirements on the tool and also advising them to adopt some of the tool upgrades so that the application should work in real time with greater performance.
Working along with configuration team on configuring new accounts.
Supporting Business Development Team and also manage documents of requirement and enhancement.
Experience and got strong skills on end user testing and reporting the same in Bug tracker tool.
HL-7 Conversion program of demo entry in to the software.
Claim Scrubbing and submission.
My responsibility was to attend inbound calls from the existing customers of the Blue Ridge and use to give information about the product and other services which is offered by the Company. Most of the time I use to give information about the Internet service packages and even I use to troubleshoot the initial ISP problems using initial set of Procedural rules where we need to advice the caller to resolve their issues over the phone by hearing our suggestions, if the intensity of the problem is high need to raise a technical ticket which will be later taken care by technical teams which was in US.