Trainee Assistant Manager - Retail Operations
Gala Coral Ltd
Total years of experience :1 years, 9 Months
Company: Gala Coral Ltd, UK
Trainee Assistant Manager - Retail Operations Nov, 2010 - July, 2011
Responsibilities:
• Accept process customer bets using company software and pay out winning bets.
• Assure that branch targets are met and cash discrepancy is maintained to the minimum.
• Carry out effective merchandizing and marketing to boost sales and profits.
• Record and report periodic sales turnover, profits, discrepancy, expenses and other financial reports.
• Advise customers through in-depth knowledge of all retail betting products including gaming machines.
• Providing a great gaming and gambling experience for customers by delivering professional and friendly service.
• Address all customer service issues and escalate if necessary.
• Understand and fully comply with Gambling Commission regulations.
Company: Sainsbury's Supermarkets Ltd, UK
Customer Service Assistant - Bakery Nov, 2009 - Oct, 2010
Responsibilities:
• Handling customer queries and complaints face to face and telephone enquiries.
• Managing cash registry and billing at checkouts.
• Executing returns and refunds of goods.
• Executing till balance checks and discrepancy checks.
• Managing new stock and re-shelving.
• Maintaining records for write-offs, returns and refunds of goods.
• Improving the overall ambiance of the department to drive sales.
• Overall improving customer experience.
Company: Vissu International Pvt Ltd.
Marketing Executive - Nellore Nov, 2009 - Oct, 2010
Responsibilities:
• Corresponding on behalf of the organisation with the client.
• Consolidating list of clients. Addressing their queries through E-mail and phone.
• Conducting client meets.
• Masters in International Business from The Robert Gordon University, Scotland, UK in 2011.
• BBM from Sri Venkateshwara University, Tirupathi, Andhra Pradesh in 2009 (secured 1st class) • Intermediate ( Bi.P.C) from Sri Chandra reddy Junior college, Nellore, Andhra Pradesh in 2005 ( Secured 70%, 1st class)
• Class 10th from Holy Family English Medium High School, Bogole Bitragunta, Nellore, Andhra Pradesh in 2002 ( Secured 68%, 1st class)