Key Client Coordinator
MAERSK LINE NETHERLANDS B.V
Total years of experience :13 years, 4 months
Customer Relationship Management:
Focal point of the customer. Maintaining customer relationships, supplier relationships and stakeholder management.
Analysing the market trends, competition, pricing and make recommendations.
Seeking business opportunities, sales & business development.
Increasing customer satisfaction and confidence by a solution focused and proactive approach, resulting in an increase in business volume and revenue of 25%.
Contract Management & compliance (USC).
Logistical Operation:
Managing the end to end transportation & logistics of the US Military supply chains in Europe & Africa; including Special Project cargoes (Sea, Land, and Air).
Planning, organizing, finding logistical solutions and ensure operational execution.
Coordination & Collaboration with multi layers and solving issues.
Monitoring performance and take corrective action.
Supplier Relationship Management:
Procuring and negotiating the required services to quote (RFQ), price for tender and contract rate filing.
Focal point, solving vendor issues and manage relationship with the supplier.
Process Improvement:
Driving simplification and process improvement initiatives.
System & process implementation, training and knowledge sharing.
Leading, supporting and managing the export customer service and booking team.
To ensure bookings are accurately and timely processed, and containers are loaded and delivered as booked.
Day to day operational planning and execution within WCA, including challenging areas like Iraq and Afghanistan.
Streamlining the export process, system implementation, training and driving process improvements.
Responsible for leading and making the migrated tasks a success. Reviewing further off shoring opportunities.
Preparing SOP’s, responsible for the training and development of backups and successors.
Successfully formulating and implementing a continuous process of clearing the outstanding Detention Billing within West Central Asia targeting an opportunity over $200 million.
Identifying the market & opportunities, achieving sales targets.
Ensuring products and services are sold and delivered correctly.
Ensuring all payments is collected with no outstanding.
ADDITIONAL EXPOSURE & EXPERIENCE
Maritime Economics & Logistics - Holistic, integrated approach to the study of international transport, ports, terminals and global logistics.
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