Store Manager
Liwa Trading enterprises LLC
Total years of experience :7 years, 11 Months
Handling one of the Luxury brand and team up to 5 associates at Dubai Mall. Direct responsibilities: training and development team, provide an exceptional Customer Service, dealing with any customers complains and ect. Reporting directly to Brand manager.
Opened 4 new stores under my Managing from July 2007 to March 2010
Stock takes in 3 Dubai stores with successful results (from 0.31% to 0, 52% out of 0, 55% average)
More than 10, 000 transactions (in-out) and around 1000 transfers (in-out) every year was managed by me.
Internal Auditing/ Operational visits of 5 stores in Dubai every financial year starting from May 2008.
Direct managing 25 Employees and communication/dealing with more than 200 employees from back office team, logistic team, suppliers and ect.
• Direct, coach, support and delegate to the team, monitoring their performance to achieve store targets. Motivate the team and develop their potential.
• Ensure that brand standards of grooming, presentation and professional conduct are maintained.
• Co-ordinate brand events and new product launches along with team.
• Maximize sales promotion and brand activities, including mall podiums through effective planning and preparation to meet sales targets.
• Constantly seek new opportunities to drive and create additional sales.
• Develop an annual strategy for the store to meet sales targets, develop the team and increase business in conjunction with the area manager .
• Ensure the store is merchandised commercially and visually to Brand standards
• Ensure accurate and timely reconciliation of tills, floats and petty cash
• Manage the POS system, including amendments, trouble shooting and error logging
• Maintain optimum stock levels in store through monitoring stock and placing orders with the Purchase department.
• Manage stock takes in store in liaison with the area manager
• Ensure all brand and policies and procedures are implemented and monitored in store
• Analyze available data, prepare and submit reports to the Manager, relating to sales figures, promotional activities and customer feedback.