Investment consultant
SPF Realty
Total years of experience :13 years, 1 month
• Representative of the company in multiple international sales fairs and events targeting Dubai properties investors
• Responsible for creating strong network with key companies and individuals
• Marketing new products available in the market
• Prospecting and actively attending every launching in Dubai
• Professionally serving as intermediary on behalf of both sides, investors/owners, first time buyers, bulk investors, Joint Venture seekers, etc.
• Guide the buyers through the purchase process: qualify buyer, design a preferred offer, analysis of the different options, presentation of the product/viewings
• Offer guidance on preferred financial assistance when required or best possible payment plan when applicable
• Guide the sellers through an accurate analysis of the market, offering guidance on selling price and time decision
• Responsible for creating the sales department seperated from the mother company in order to achieve successfull independent business - land
• Brand visibility (mailing, phone, visits, fairs, etc)
• Creating communication standards
• Organising special sales projects, such as new product introductions, sales promotions, advertisements, etc.
• Researching, developing and executing new product launches - new Portuguese line about to start
• Negotiation with clients and providers in Spanish, Catalan English and French
• Visiting key clients to build relationships
• Responisble for sensitive international accounts through the process of the restructuration of the company
• Participating in district sales events as well as regional and national distributor trade shows - SIL’15
• Creating, compiling and maintaining a customer database that documents appropriate customer information and contacts
• Preparing itineraries, call reports and weekly/monthly business reports with sufficient detail and in a timely manner
• Interacting with clients regularly to gain feedback on quality and service effectiveness
• Identifying and monitoring the performance of competitors in the market place
• Using market knowledge to influence decisions regarding customer pricing and sales programs - generating sales on a daily basis
• Identifying & manage resources required to maximize volume opportunities
• Building deep and lasting relationships with customers and partners
• Leader in upsells - Middle Eastern, North American and European guests
• Upsell hotel rooms, groups, meeting rooms, banqueting services through direct client contact to maximize revenue and profits.
• Ensure that guest data and management reporting is processed efficiently and accurately while maintaining proper security standards
• Ensure that all accounting transaction and cash handling procedures are in compliance
• Internal and third party credit limit reporting and follow up
• Coordinating room allocation/security procedures during refurbishment and downtage of the systems
• Coordinating security procedures for special groups - embassadors, royalty, singers, actors
• Coaching and training new agents
• Handling complaints
• Loyalty program. Decreasing missing stay
• Able to build and energize talent through coaching and developing others
• Problem solving applying L.E.A.R.N. module
• Serving as supervisor for Hotel third party workers, responsible for the daily functions of a multifunctional hotel operations, assuring everything is in the highest standard
• Preparing staffing and workload for offsite shift team members in order to provide seamless support to operational function areas within the Hotel
• Verifying staffing requirements and actual work production in order to achieve desired expectation
• Assisting the organization for events in different emblematic buildings (MNAC, Casa Batlló, Palau St Jordi, La Llotja) in the city. Directly participating in the whole event: material pick-up, space distribution, set-up, supervising waiters and runners in the event, closing, stock balancing and feed back to banqueting manager