Sales Associate
FM Group World
Total years of experience :7 years, 8 Months
Provided frontline contact with customers.
Interacted with customers to recommend and sell products or services.
Processed customer order forms and requests.
Coordinated with marketing and sales team to meet customers' needs.
Maintained and updated customer databases with referrals.
Reconciled balances and discrepancies in customer accounts.
Prepared and managed correspondence, reports and documents.
Encoded and stored important files or documents in computers.
Performed analyses on microbiological testing and verification activities of finished product and raw materials using both rapid and conventional methods e.g Total Plate Count, Molds and Yeast, Salmonella, Coliform and E. coli and staphylococcus aureus;
Conducted water analyses (TPC and MPN method);
Prepared stock culture media and re-agents for future use;
Conducted chlorine content analyses on water and pH test of finished product;
Responsible on inventory and maintenance of safe stock level of media, chemicals, laboratory glass-wares, instruments and equipment;
Prepared reports of analysis;
Assisted on the documentation of ISO 9001:2008/QMS.
Carried out QA inspection functions assigned by the QA manager;
Prepared monthly reports and minutes of meeting;
Coordinated customer complaints with the main office;
Conducted internal quality audit and process audits on accredited suppliers of raw materials;
Documented various tests performed on manufactured products according to quality standards;
Handled revision and updating of documents;
Performed analyses on Free Fatty Acid of coconut oil (titration method);
Performed moisture analyses on finished products using oven method and thermogravimetric method;
Handled receiving of samples for analysis;
Supervised plant personnel hygiene;
Coordinated with HR department on certain activities concerning company policies and other issues;
Handled document control and documentation of HACCP.