Anoop Khandekar

Joined in may 2012 in Mobilisation Department. Successfully completed 6 mobilisation assignments and seven business development Proposals till date. At Present running FM operations of 7 sites of Client-Engineers Office. Stabilised operations at site and helped in signing of pending contract.

previous assignments as below-

Musanada Schools - Package 3 - FM Operations Start up Jul 2014 - Ongoing
Musanada is a Government Entity which manages projects and facilities of all Abu Dhabi Government entities. Ejadah manages 47 schools of Abu Dhabi Education Council (ADEC) on behalf of Musanada.
Prepared mobilisation plan and updated it weekly to monitor project start-up progress, selecting site survey technical team, organising permission and tools for survey, performing condition survey of 47 schools and preparing snag reports, undertaking de-snagging inspection and reporting to client.
Uncovered additional hidden costs pre-mobilization and agreed additional budget with client; total budget AED76m.
Liaised with HR and Administration Departments to recruit around 1, 000 site staff.
Developed critical spare parts list of 1500 items to manage the contract in the absence of data from the client.
Provided specifications and organized site surveys for finalising specialised services vendors; finalised 18 (99%) of vendor contracts on time, despite limited budget and incomplete information on assets and spares.
Ensured finalisation and takeover of sites from outgoing FM vendor.
Collaborated with QHSE Department to finalise training matrix, risk assessments and safety survey/audit.

Supported site operations team during first three months of operations. Monitored and supported call centre set-up and operations.
Establishing CAFM portfolio in Maximo in liaison with IT.
Created PPM plan and secured approval from client.

Mobilisation of The City Walk Jumeirah-The Avenue Mall of Meeras Holdings Aug 2013 - Dec 2013
City Walk is a high-end prestigious retail mall by Meraas Holding providing, hosting 52 outlets.
Undertook condition survey and reporting pre start-up, submitted snagging reports to client, enabled de-snagging, commissioning and takeover from project vendors, selected spares and SSM vendors and hired site technical staff.
Prepared Opex and Capex budget for client.
Facilitated successful takeover from projects team despite project delays.
Oversaw start-up of FM operations and generated initial weekly and monthly management reports. Coordinated with client and event management vendors. Prepared and gained approval for PPM plan and operations budget.

Mobilisation of Staff Accommodations of Jiwin Properties at Al Quoz and Sonapur Apr 2013 - Jul 2013
Jiwin Investment is Part of HH Hamdan Properties. It has two big labour accommodations - One at Sonapur with 18 buildings (around 2, 200 units, ) a mosque and a retail shopping centre and second at Al Quoz with 12 buildings (around 1, 500 units), a mosque and a retail shopping centre.
Directed condition survey, snagging and takeover from Vaksons-Outgoing FM vendor.
Generated and submitted operations budget for client approval.
Established site stores with a complete inventory management system.
Prepared technical report with full financial and payback analysis on non functional fire and gas system and secured client approval for system rectification and upgradation. Ensured Civil Defence Certification (pending for three years).
Proposed AED1m budget and plan for rectification works which, when implemented, increased occupancy from 70% to 100% and reduced energy costs by 3%.

Mobilisation of Diera Zone 2 40 Residential Building and Bungalow Sites for Wasl Project Oct 2012 - Jan 2013
Managed successful takeover of operations from outgoing service provider.
Achieved all contracts and manpower deployment targets within tight timescales for the AED28m project over 3 years.
Developed mobilisation plan in MS Project and regularly delivered PowerPoint presentations for review with client.

Supported business development and managed FM operations for 25 client sites; total portfolio of 40 million square feet.
Renewed existing contracts.
Led team of 750 personnel and oversaw performance management and rewards and recognition for operations team.

Managed FM operations including cafeteria and transport management for BPO at Pune.
Directed design and implementation of Score Card Mechanism for contract performance review. Its success led to implementation across all major client sites in India.
Implemented Cost/FTE/Month based model for BPO transport system management for a fleet of 80 cabs transporting 800 employees for the first time in Pune City and also energy saving initiatives saving 7% on power bill in last quarter of 2005.
Achieved Best Managed Facility Award in 2005.

Managed FM operations including engineering, cleaning, dining and transport services J P Morgan Chase: 3 million square feet of office space in India-Mumbai for BPO and call centre operations employing 2000 employees.
Established budgeting and invoice management processes and controls.
Successfully finalised cleaning, transport and specialist service providers’ contracts worth INR 5m per year.
Led change from in-house to outsourced model of facility management.
Received Best Managed Facility Award Year 2004.

Mumbai City FM Operations Support, Mobilisation Vendor management and Client Management

Sites-

Wipro Spectramind
Silver Group
Runwal Mall
Godrej Pilsbury

Strategy Alignment - Sees the ‘big picture’ and creates plans aligned with the client’s vision, whilst meeting set targets. Identifies potential risks and opportunities, creating a strategy to optimise business results. Led the project to mobilize staff accommodation of Jiwin Properties, identifying the need for investment to upgrade fire systems and central gas system in order to meet required safety standards. Made recommendations, approved by client, and within 3 months completed the project and gained necessary certification which had been pending for 3 years.

Results Focus and Process Improvement - Sources services to meet client needs and deliver both quality and return on investment. Leverages expertise in vendor management and due diligence. Reviews and redesigns processes to maintain optimum results. Managed the sourcing and delivery of staff transport services for Ventura call centre in Pune. Sourced the vendor supplying best quality, safety and service within budget requirements. Developed a ‘cost per employee’ calculation which was agreed. Achieved over 90% satisfaction level, facilitating expansion of client operations.

Financial Management - Prepares budgets (Opex and Capex) based on condition surveys and asset lists, leveraging specialist financial expertise and facilities management experience to recognise potential maintenance or repair issues and costs. Developed budget and plans for a major shopping mall on behalf of a client. Proposed AED1m budget and plan for rectification works for staff accommodation which, when implemented, increased occupancy from 70% to 100% and reduced energy costs by 3%.

Contract and Performance Management - Manages multiple complex facilities management contracts, setting out clear deliverables and operational plans. Designs tools to effectively measure KPIs. Gains new and retains existing contracts based on skill in managing client expectations and quality of proposals. Designed a ‘Contract Brief’ which breaks down complex contracts into key deliverables for each department and each role. This initiative facilitated the winning and successful management of key contracts, beating the competition.

Leadership and Team Building - Motivational leader who employs a collaborative style to develop team and individual targets and resolve issues. Manages performance though clearly defined KPIs, roles and responsibilities and systematically reviews progress. Provides guidance and support, building a strong team spirit and commitment to goal achievement. Whilst managing JP Morgan contract, held weekly review meetings to address issues and provide a forum for each individual to present their progress and concerns, resulting in stronger team performance and client satisfaction.

in Barsha in Stipulated

Supported business development bids preparation and presentations with prospective clients.
Managed regional P&L for portfolio of INR 10m per annum.
Achieved 100% management of client reports on time.
Completed successful technical reviews of operations - HSBC Hyderabad, along with transition and takeover of Reliance Ltd. HO from competitor.
Achieved retention and growth targets for business for the region.