NETWORK SUPPORT TECHNICIAN AND CUSTOMER CARE
EMPIRE
Total years of experience :2 years, 0 months
NETWORK SUPPORT TECHNICIAN AND CUSTOMER CARE -
EMPIRE
August 2011- August 2012
• Installing clients with the triple play service, that is internet TV and telephone.
• Supporting and maintaining client's service through remote
assistant and sometime physical appearance to clients address.
• Selling the triple play services to new customer.
• Designing a local area network for business clients and making
regular maintenance for smooth running.
• Conducting survey to establish route and process of the installation through consultation with the client and the clients
building management.
• Leading the installation team in conducting the installation and ensuring rules and procedures are followed and that the work
performed is no less excellent.
• Writing of proposal on how to best improve the services to clients and also report writing on the work performed by my
team.
NETWORK ADMINISTRATOR - NIA MOJA BUSINESS SOLUTION
January2011-July 2011
• Managing of the technical team in conducting the installation by providing the equipment necessary for the job and supervision of the work done.
• Remote assistance and maintenance of the Local area network and the signal transmitters.
• Performing of preventive maintenance and recommend on replacement of the worn out hardware's.
• Graphical designing for the company's magazine, fliers for sales and advertisement banners
• Receiving complaints from customers and solving them,
conducting a survey on the quality of the service the company is
offering the customers and how best to improve it.
• Report writing on the performance the technical team challenges
they experience, problems experience by clients and propose
solution to the top management.
• Coordinate with other department to ensure customers get
satisfactory service and also ensure that the technical team is
comfortable when they work.
CASHIER - KIAMBU UNITY FINANCE
September 2010 to December 2010.
• Debiting and crediting of customers account, printing of bank
statements and checking of bank balance in their accounts.
• Replacement of receipts lost by customers and compiling of loan
defaulters loan outlining the detail of the loan, analysing the list and compiling a report about the loans.
• Opening of new account to new customers and also reactivating the dormant accounts.
• Maintenance of computers, printers and photocopiers by installing operating system, cleaning them defragmenting the
computers to make them faster and also log in the system users when system logs them out.
• Receive complaints from customers and help solve them.
DIPLOMA IN BANKING AND FINANCE - MOUNT KENYA UNIVERSITY May 2013 to September 2014
JOMO KENYATTA UNIVERSITY- DIPLOMA IN INFORMATION TECHNOLOGY January 2009 to July 2011 COMPUTER PRIDE - CISCO CCNA
January 2004 to November 2007 PROFICIENT IN Ms Word, Ms Dos, Ms Excel, Ms Access, Ms power Point, Adobe after effect, Adobe premiere, Adobe Photoshop, 3D max Adobe page Maker, Internet and Email. RESPONSIBILITIES Assistant chairman at spring of hope and life developers, Treasurer for the family group, assistant computer lab prefect, technical department leader at Nia Moja, Estate Manager for the family business.