Process Improvement Manager
Konga Online Shopping Mall
Total des années d'expérience :14 years, 6 Mois
• Application of LEAN Six Sigma methodology to drive performance excellence, breakthrough impact, and a process improvement culture across KONGA.
• Responsible and accountable for managing key business improvement projects.
• Lead process improvement projects and using Kaizen Model within business units and across functions.
• Facilitate integration of PDCA thinking/understanding in commercial, finance, and supply chain areas. Analyze existing processes and recommend faster, more cost-effective alternatives utilizing a LEAN Six Sigma approach to breakthrough.
• Map current processes in order to recommend improved, strategic, measurable and sustainable solutions as well as identify further opportunities for improvement. Track associated activities.
• Assist process owners with identifying and scoping projects that align with the business strategy.
• Establish strong working relationships to influence and facilitate collaboration across departmental boundaries.
• Provide sense of urgency for results through project reviews and metrics. Help remove barriers for improvement projects and activities to accelerate results.
• Provide coaching and training of methodology and tools throughout functions via workshops, project support and formalized training programs.
• Create high level core process maps.
• Prepare and monitor project plan on implementation of standards ( ISO 20000, ISO 20022, XBRL etc)
• Coordinated with all the various departments which are involved in a project
• Reporting to the management on the development of the project
• Liaised with all the employees that are involved in the project
• Conduct vendor evaluation for certification and training
• Carry out gap analysis assessment
• Follow up on projects even after completion ( benefit realization)
• Research and develop Voice of the Customer (VOC) Strategy.
• Research and develop performance standards (KPIs) & requirements statement.
• Analyze & prioritize requirement and evaluate per business strategy.
• Carry out process improvement (to reduce cost and increase turnaround time).
Procurement Officer Jan 2012 till date
The Bridge Clinic
• Analyze market and delivery systems in order to assess present and future material availability.
• Control purchasing department budgets.
• Develop and implement purchasing and contract management instructions, policies, and procedures.
• Direct and coordinate activities of personnel engaged in buying and storing materials, equipment, machinery, and supplies.
• Participate in the development of specifications for equipment, products or substitute materials.
• Prepare reports regarding market conditions and merchandise costs.
• Resolve vendor or contractor grievances, and claims against suppliers.
• Review purchase order claims and contracts for conformance to company policy.
• Review, evaluate, and approve specifications for issuing and awarding bids.
• Administer on-line purchasing systems.
• Arrange for disposal of surplus materials.
• Locate vendors of materials, equipment or supplies, and interview them in order to determine product availability and terms of sales.
• Maintain records of goods ordered and received.
• Prepare and process requisitions and purchase orders for supplies and equipment.
• Prepare bid awards requiring board approval.
• Represent companies in negotiating contracts and formulating policies with suppliers.
Quality and Performance Management Officer March 2011 - Dec 2011
The Bridge Clinic
• Developed and implemented quality management strategy and plans, including resource, systems, timescales, financials, to support, contribute to, and integrate within, the organisation's annual business plan and long term strategy.
• Business processes Reengineering - identifyied business processes, carryied out process review, defining process flows and implemented process modification where required
• Managed the implementation system to ensure necessary actions are taken in accordance with established standards.
• Coordinated with all the various departments which are involved in a project
• Compiled summary documents, e.g. Product Development Plan, management Summary and Target Product Profile. Collect and include contributions of the Team
• Involved with the planning, controlling and monitoring, and also managing and directing the assigned project resources to best meet project objectives.
• Prepared reports to the management on the development of the project
• Liaised with all the employees that are involved in the project
• Monitored the budgets of each department
• Directly involved in the project from the planning stages
• Assisted in the execution of the project
• Followed up on projects even after completion
• Manage departmental performance against agreed targets and budgets, and within policies and standards.
• Develop and maintain systems to measure performance against established standards.
• Monitor performance according to agreed standards and make necessary action to communicate/advise/assist according to performance levels.
• Monitor and apply standards created by external bodies, and integrate them within internal quality management systems
Process Analyst (Service Quality Management) Sept 2010 - March 2011
Wema Bank
• Identified Core Business Processes.
• Defined Process Outputs & key Customers.
• Created high level core process maps.
• Coordinated with all the various departments which are involved in a project
• Reporting to the management on the development of the project
• Liaised with all the employees that are involved in the project
• Monitored the budgets of each department
• Directly involved in the project from the planning stages
• Assisted in the execution of the project
• Followed up on projects even after completion
• Developed Voice of the Customer Strategy.
• Developed performance standards & requirements statement.
• Analyzed & prioritize requirement and evaluate per business strategy.
• Carried out process improvement (to reduce cost and increase turnaround time)
• Process design and management.
• Facilitate customer service training for staff
Process Analyst (Business Process Re-Engineering) Oct. 2008 - Dec. 2009
Oceanic Bank International Plc
• Identified Core Business Processes.
• Defined Process Outputs & key Customers.
• Created high level core process maps.
• Coordinated with all the various departments which are involved in a project
• Reporting to the management on the development of the project
• Liaised with all the employees that are involved in the project
• Monitored the budgets of each department
• Directly involved in the project from the planning stages
• Assisted in the execution of the project
• Followed up on projects even after completion
• Developed Voice of the Customer Strategy.
• Developed performance standards & requirements statement.
• Analyzed & prioritize requirement and evaluate per business strategy.
• Carried out process improvement (to reduce cost and increase turnaround time)
• Process design and management.
• Documented Business Requirement Specification.
• Developed standard operating manual for all the units in the bank including the Bank's subsidiaries
Marketing Officer (NYSC) Nov. 2007- Oct. 2008
Oceanic Bank International Plc
• Mobilized deposits in Kofo Abayomi Branch of the bank.
• Facilitated in the packaging of bonds for corporate customers.
• Carried out the packaging of credit facilities general customer service functions.
• Handled investment booking, sundry reports and remittances
Database Administrator - NIIT 2007 • Oracle 10g, Linux • Standard Query Language.
BSc. Computer Science - University of Benin 2006 • Second Class Lower - 2.2