Internal Auditor
AL SABIL INSURANCE AGENCY (Exclusive agent for Trade Union Cooperative Insurance (Al Ethihad)
Total des années d'expérience :28 years, 7 Mois
In 2010 I Assisted Management to start from scratch to establish a Quality awareness and general acceptance towards compliance in the Jeddah, Riyadh and Al Khoar branches. It is an ongoing task as personnel comes and goes.
Developed policies/ procedures and forms in order to meet the regulatory requirements. (Ongoing updating it as required by the legalising authority)
Developing successful systems that would ease compliance to new and updated policies/procedures/flow charts/forms.
Training of staff on compulsory courses prescribed by CCHI eg. Anti Money laundering, Combating Terrorism funding, Code of Ethics, etc. Reporting progress of Training and exams written on a monthly basis to the Institute of Banking.
Developed Customer due diligence procedure as well as Customer Information -, and Customer Complaints forms and associated procedures
Monitoring of transactions and highlighting, recording and reporting any suspicious cases and ensures corrective measures to prevent similar incidents..
Interacting with Insurance Company’s Auditors on an ongoing basis supporting them with any compliance investigation, reporting it in the prescribed manner to Top Management and SAMA.
Conduct Quality meetings in order to identify and rectify any possible non conformances.
Arrange and execute Management Meetings in order to address Quality - and other issues on an ongoing basis.
Ensuring full compliance with regulations stipulated by the Saudi Arabian Monetary Association (SAMA) as well as the Institute of Banking (IOB).
Regularly reviewing and testing the control systems
In charge of safe and reliable record keeping and archiving of old records.
Reports directly to the Chief Executive Officer and assists him with all Quality and Compliance matters
Auditing all new policies issued on an ongoing basis for compliance to the guidelines of Insurers / CCHI.
Issuing of non compliance reports and ensuring successful rectification.
Advising HR on any doubtful non compliance matters, reporting and recommending any solutions. Following up on proper execution.
Formulation of quality policies and maintaining quality objectives complementary to corporate policies and goals.
Developed and initiated standards and methods for evaluation.
Ongoing Training of personnel
Performed quality reviews of documentation for compliance with stated requirements
Processed control for analyzing data to evaluate the current processes and process changes.
Act as main ISO Quality Auditor carrying out Internal Audits and tending to Non Conformances.
ISO Quality Management Representative that handles all quality related matters :- (have successfully obtained ISO 9001 certification for this company and kept it going for 5 years, and acted as lead auditor for certification of a large multi million Riyal sister company (ISE) in Riyadh)
All other quality matters related to ISO 9001
Administration/Office Management/ Procurement:-
Provided comprehensive Admin support to MD, drafting of letters, writing reports/appraisals, meeting with vendors/suppliers, etc
Oversaw flight, hotel and vehicle bookings for all staff
Complete Office Management with associated functions including Time attendance system logging hours and advising Finance of any deductions.
Administered the Medical Insurance scheme, medical claims for employees (1200 + members)
Managed the activities, delegates to and supervises Secretaries; Office Administrator - and Drivers. Check their work for quality and correctness.
In charge of procuring consumables, plane tickets, kitchen stocks, cleaning stock, printed matter, etc.
Budgeting and stock control of stock
Reconciled and prepared invoices for payment, in charge of office petty cash
HR :-
Assisted in creating self sufficient stand alone company away from Mother Company. (Own forms/policies/procedures)
Ongoing development and implementation of policies and procedures. (ISO certified).
Recruitment and selection of personnel, new contracts and Induction programmes for new recruits. Negotiated rent contracts with compounds for expats, tended to all their initial needs and made sure they felt comfortable in new country
Developed and maintained administrative systems
Performed annual appraisals
Disciplinary actions as and when required
Leave Management and updating of all personnel records
All HR and complete office management related functions
Diary planning and full admin support to MD.
Compilation of budgets and in charge of the complete Marketing Division with a mutli million rand budget.
Administrated the fleet vehicles.
Represented Kukuzans internationally at the Hunting Expo in Reno, USA.
Overall in charge of exclusive 4 star lodge and in house Restaurant/bar tending to high profile guests such as Helmut Swarovski.
REASON FOR LEAVING : Career growth, opportunity overseas.
HR Duties:-
Established the complete HR division from scratch for newly created company.
Managed the daily tasks of 18 staff members ranging from tea ladies to Senior Buyers.
Appointments, dismissals, retrenchments,
Medical insurance administration
Remuneration, Performance appraisals, training and development of subordinates.
Responsible for full payroll administration on VIP system
Acted as chairperson at several disciplinary hearings as well as Chairperson of Retirement Fund
Co-development and implemented HR-, Procurement-, Asset - and Fleet Management procedures and policies
Fleet Management (part of Office Management):-
Overall management of the transport section, including the management of resources
and performance and development of staff.
Consolidated, monitored and controlled the spending of the budget for the transport division
Managed fleet vehicles countrywide. Scheduled maintenance and inspections.
Managed all fuel and toll fee cards.
All accidents and insurance issues, preparing claims for submission to Insurers
REASON FOR LEAVING : Company closed down