Customer service representative cum secretary.
ultra electric
Total years of experience :2 years, 11 months
• Worked as Customer Service Representative.
• Receive inbound calls.
• Follow-up with Customers.
• Provide customers with products & service information
• Recognizing and managing assertive customer calls.
• Transfer calls to appropriate staff.
• Manage telephone calls professionally, efficiently and with good communication skills.
• Generate customer thank you letters
• Worked as R&D Executive (Documentation).
• Checked Artworks.
• Checked BMR sheets.
• Calibrated Scientific balances, pH meter, instruments used in R&D lab.