Executive Secretary
Khalidiya Palace Rayhaan by Rotana
Total years of experience :7 years, 7 months
Executive Secretary
Khalidiya Palace Rayhaan by Rotana - Abu Dhabi
June 14, 2012 - Present
• Responsible in providing a full range of executive secretarial and administrative support activities for the General Manager, inclusive of highly confidential and sensitive matters to ensure smooth operation of the executive office.
• Ensure all outgoing correspondence is typed, proof read and dispatched to the highest possible standard
• Review all incoming mail and prioritise it before forwarding to the General Manager
• Act on routine standardised correspondence and inform the General Manager accordingly e.g. Requests for membership, accommodation, brochures
• Co-ordinate and follow up with internal departments on behalf of the General Manager
• Compose letters on behalf of the General Manager
• Ensure all correspondence is filed in a methodical systematic basis
• Attend meetings, record and distribute the minutes and follows up on action items
• Handle all telephone calls and appointments for the General Manager, screen and prioritise calls as necessary
• Maintain a database of contacts, which may be required by the General Manager
• Organise travel and external business trips on behalf of the General Manager
Reservations Supervisor
Khalidiya Palace Rayhaan by Rotana -Abu Dhabi
October 1, 2011 - June 13, 2012
• Responsible in overseeing the Reservation team, and guide the activities in the department to ensure the daily tasks are performed correctly.
• Answer any reservation inquiry in the prescribed manner under approved company policy
• Distribute and assign specific tasks in the department in order to bring together their contributions so as to deliver efficient results for the reservation operations
• Assist in training of existing and new reservation agents; making sure the agents understand the daily tasks and the procedures
• Follow up and communicate interdepartmental information as well as a handover of shift change to ensure smooth processing of Guest reservation and Guest satisfaction prepare handover of shift change (e.g visa status, arrival check, maintain Reservation log etc.)
• Responsible to be aware of Group booking and their impact on selling strategies; identify barriers to booking as a result of change in inventory, or improper inventory controls, in order to have accurate inventories
• Provide feedback to the Reservation Manager/Revenue Manager or other direct report on challenges in the department and ways to overcome these; provide assistance in scheduling and making sure the times are adhered to for an efficient operation
Reservations Agent
Khalidiya Palace Rayhaan by Rotana - Abu Dhabi
April 25, 2010 - September 30, 2011
• Responsible for handling incoming calls and inquires to the reservation department in a professional, efficient, and friendly manner.
• Answer the phone within 3 rings utilising company approved standard of greeting, followed by reservations script in handling the Guest inquiry for Hotel room reservation or other inquiry about the facilities of the Hotel; handle other reservation inquiries via fax, email and other channels as directed according to standard operating procedures
• Process the reservations by entering the information accurately in the property management system; follow up with reservation confirmations, modifications, cancellations and make the changes in the system as applicable; make sure information is entered according to standard operating procedures and standards
• Responsible for keeping accurate paper transactions, and recording of any specific requirement in terms of reservation requests, amenities; special request; advance deposit; complete daily call conversion sheets of their individual shift; compile reports as directed by the Manager or Supervisor of the department
• Have full knowledge of Hotel facilities, and promotions; take initiative to always keep up to date with any changes within in the Hotel that might affect reservation bookings
• Participate and comply with any training and reservation programs, such as up-selling, cross selling other sister hotels to increase revenue for the Hotel and company