Aravindan Rajendran, Senior Retail Store Advisor

Aravindan Rajendran

Senior Retail Store Advisor

Vodafone

Location
Qatar - Doha
Education
Diploma, Diploma in Computer Studies
Experience
18 years, 5 months

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Work Experience

Total years of experience :18 years, 5 months

Senior Retail Store Advisor at Vodafone
  • Qatar - Doha
  • My current job since September 2017

- Responsible for meeting daily sales target individually as well as store target
- Handling the store as a shift leader
- Organizing special deals and promotional events
- Responsible for maintaining the stocks on daily basis
- Training and coaching the staffs on the latest products and service
- Handling briefing sessions and quiz competition on daily basis
- Training the staffs on the latest smartphones launched in the market
- Responsible for handling difficult situation such as customer complaints and queries
- Allocating daily jobs and workloads and training new team members
- Training and coaching the juniors on how to handle the customer complaints and the work process
- Guiding the staffs on achieving the their daily and monthly targets including business connections
- Enforcing all company policies and procedures
- Responsible for handling EOD tasks and make sure there are no discrepancies in cash and the stocks
- Handling all the MI’s which need to be forwarded to the management
- Receiving and accepting the stocks in logistic
- Responsible for handling the whole shift
- Responsible for store look and feel standards all the time
- Responsible for securing all the audit stuffs and customer information to comply audit business requirements

Retail Store Advisor at Vodafone Qatar
  • Qatar - Doha
  • September 2014 to August 2017

- Greet the customer on counter with warmth, courtesy & personalized greeting
- In low traffic periods, meet the customer at the door (acting as greeter)
- Generating a proper queuing ticket for the customer
- Full customer need assessment by proper probing to identify the customer's needs
- Offering the best fit to the customer through cross sell/up sell when applicable according to the customer's type/segment
- Fulfilling the customer need with speed & simplicity
- Handle customers' inquiries & complains in a positive manner
- Acting as customer's telecom advisor
- Ensure that the customer got all the needed service before leaving the counter
- Farewell the customer & invite him to revisit our store
- Provide strong & updated product knowledge & competition's offers awareness
- Supporting in maintaining the store's look & feel standards at all times
- Accurately handle cash & inventory.
- Full awareness with all retail applications.
- Handling the opening and EOD operation.
- Supporting the team members with all the queries.
- handling the daily and monthly stats and doing all the MI’s in the store independently.
- Monitoring and coaching the new joiners.
- Verifying customer’s application forms and securing
- Fulfilling the organizational expectations

Banking Associate at HSBC
  • Sri Lanka - Colombo 2
  • April 2011 to May 2017

The Tasks and job responsibilities assigned to me

• Creating and referring leads through CRMS system daily to direct sales department for the applications came through HSBC public website.
• Monitor all online sale leads, ensure necessary follow up action is taken on a regular basis & system updated accordingly and also constructive feed backs given to the respective sales staffs as we give promise to the customers that within two working days the application will be taken action.
• Maintain high level of accuracy on MI compiled and circulated
• Proactively enhance knowledge on related systems/procedures and deliver results with high accuracy.
• Actively contribute towards projects related to online sales and completing projects on time and on schedule.
• All MI's are circulated on time and accurately and end result should be nil findings on incorrect information.
• Handling all four core products independently ( Loans, Credit Cards, Advance, Premier)
• Calls quality check is done on monthly basis to make sure customers are contacted within the stipulated time period and MI is forwarded with the results.
• Handling internal and external customer queries in related to Internet Banking.
• Attend all training programs and complete all LMS trainings nominated and practice the learning's in work environment.
• Further, Ad-hocs are done on weekly and monthly basis.

Skills

• Have a good knowledge in doing MI’s
• Have a good knowledge in sales.
• Have thorough knowledge in CRMS, HUB and PWS systems.
• Have a good knowledge in Excel.
• Have a strong communication and presentation skills.
• Have a sound knowledge in HTML coding and web updates.

Collections Staff at HSBC
  • Sri Lanka - Colombo 2
  • December 2007 to March 2011

The Tasks and job responsibilities assigned to me

• Convincing customers to choose solutions such as Group Restructured Facility, repayment schedules and concessions that better suit their repayment budget.
• Effectively managing 1-30 days Delinquent, Past due, Over limit customers, provide with relevant information in order to curtail the flow rate and reduce the delinquency.
• Handling customer queries directly whilst liaising with Peer Functional Department to ensure customer satisfaction and customer retention at all times, yet within the scope of banking compliance.
• Have experience in handling front line customer queries.

Skills

• Have thorough knowledge in HUB, CACS, HCC & Lyrical Systems
• I have good knowledge in cards product
• Have a good convincing skill
• I have the ability to speak in all three languages

Data Entry Operator at Tempserve (worked at HSBC)
  • Sri Lanka - Colombo 2
  • February 2007 to December 2007

Updating customer details to the system.
Verifying the details entered through the system

Trainee Production Associate at Innodata Isogen (pvt) ltd
  • Sri Lanka - Colombo 2
  • June 2006 to December 2006

Updating the customer details to the system.
Verifying those details entered through the system.

Trainee Data Analyst at Intelligent Image Management Lanka (pvt) Ltd
  • Sri Lanka
  • April 2005 to December 2005

Updating the customer details to the system.
Verifying those details entered through the system.

Education

Diploma, Diploma in Computer Studies
  • at BICT
  • January 2014

MS Office Introduction to VB Internet & E-mail

Diploma, Following Certificate in Banking and Finance
  • at Institute of Bankers in Sri Lanka (IBSL)
  • September 2013
Diploma, Diploma in Spoken English
  • at Royal Institute
  • October 2012
Diploma, Diploma in Computer Hardware Engineering with Networking
  • at Turnkey Institute
  • June 2011
Diploma, IELTS
  • at British Council
  • April 2007

Listening Reading Writing Speaking

Diploma, Foundation level of Chartered Accountancy
  • at IAS
  • January 2006

General Commercial Knowledge A Business Communication 1 B Quantitative Techniques for decision making B Economics C Financial Accounting C

High school or equivalent, G.C.E Advance level 2004
  • at St. Benedict's College
  • April 2004

• General Certificate of Examination (Advance Level - 2004) Economics C Business Studies C Accounting C English C

Specialties & Skills

Customer Service
Presentation Preparation
Administration
Language Skills
Convincing Skill
Working on Excel
Presentation
Systems Knowledge
Products Knowledge
COLLECTIONS
Customer service

Languages

English
Expert
Tamil
Expert
Hindi
Intermediate
Malayalam
Expert