Chief Officer – Human Capital & Administration
Ali Abdulwahab Al-Mutawa (AAW)
Total years of experience :29 years, 11 Months
AAW is one of the largest trading and commercial companies in Kuwait, operating in seven diverse business sectors and distributes in Kuwait’s surging wholesale, retail and consumer market over 100 different global brands.
Accomplishments:
• Served as member of the Executive team, facilitated development and refinement of AAW corporate vision and strategy, and significantly contributed to the overall process of corporate management and decision making to ensure the organization maximizes its short, medium and long term profitability and return to its stake holders.
• Employed talent management as an instrument of business transformation that advances strategy, develops agile leaders, and conjoins in culture.
• Commanded Human Capital & Administration initiatives for the entire AAW group of companies which includes functional units of Talent Acquisition, Compensation & Benefits, Learning & Organizational Development, Employee Engagement, Admin Support, Health Safety & Security and Government Relations.
• Instrumental in portraying the organization as “best company to work with” and achieving high levels of engagement for all employees.
• Served as Change Champion, utilized innovative critical thinking, designed new approaches, policies, and procedures to positively affect continuous improvement practices.
Key Responsibilities:
• Championed development and implementation of AAW Human Capital & Administration strategies and policies ensuring creation of an environment conducive to the attraction, development and motivation of employees to support AAW in the achievement current strategic goals as well as shape it to meet future challenges.
• Trusted advisor and partner to Directors / C-suite executives to plan and advance the people agenda and analyze manpower plans.
• Scoping and delivering an integrated annual HR plan including talent acquisition, organizational development, manpower planning, reward management, compensation & benefits, employee engagement & HC admin services.
• Established annual department budget, tracking monthly performance against set targets and taking measures to eliminate variances; evaluating financial results and budget goals and streamlining operational error resolution.
• Commanded an array of HR functions
- Design organization structure
- Establish recruitment strategy
- Manpower plan development
- Establish HC strategic objectives and plans for talent acquisition and development
- Approve the reward strategy and philosophy in line with the HC strategy.
- Develop employee engagement policies and practices to promote a high level of employee morale within AAW.
• Bringing focus and rigor in Performance Management Process, establishing key result areas, objectives & standards at department & individual level, ensuring effectiveness and timely compliance.
• Ensuring all Human Capital policies and procedures are in compliance with the labor regulations and other government legal provisions of Kuwait.
• Superintending HR team, setting individual objectives, managing performance, developing and motivating staff, and providing feedback and appraisal in order to maximize subordinate and departmental performance.
Accomplishments:
• Instrumental in establishing a training academy.
• Supported setting new policies for security and facility management.
• Served as key member in compensation and benefits project.
• Bought focus and rigor in Performance Management Process, establishing key result areas, objectives & standards at department & individual level, ensuring effectiveness and timely compliance.
• Supported the roll-out of the performance management and appraisal system.
Key Responsibilities:
• Directed the Kuwait Store and Head Office’s administration activities, managed departments including Human Resources, Administration, Facility Management, IT Support, Non-Commercial Purchasing and Customer Accounts.
• Designed and delivered HR solutions on a broad spectrum of HR matters. Analysed business requirements and provided inputs for developing functional strategy with respect to talent acquisition, development and retention.
• Established an effective linkage and clear processes, bridged Head Office and local remote offices and abroad branches. Streamlined the company’s internal communication plan and processes.
• Spearheaded several projects to ensure that best Human Resources practices are adopted in the organization including a new automated self-service system, a new filing system, updating of all employees’ master data in the HRMS and new attendance system.
Accomplishments:
• Served as a catalyst for building strong talent pools, leadership teams and top-tier performance cultures.
• Established annual business plans, budgets, policies and procedures to support divisional and organizational business strategy.
• Commanded the project of updating the company’s Policies & Procedures Manuals, Organizational Structure and Authority Matrix.
• Member of the Disaster Recovery & Business Continuity Committee, Policies & Procedures Committee and the budgeting committee.
Key Responsibilities:
• Established and implemented HR goals and objectives in alignment with the company’s business needs.
• Designed HR departmental strategy in line with the company’s business strategy, established effective HR processes, policies and procedures, developed organization structures, job grading, performance management, compensation and benefits and training and development plans for the organization.
• Managed a robust succession planning and talent review program. Built a sustainable leadership pipeline through internal talent development and recruiting.
• Proffered strategic guidance to reinvigorate performance management system and developed an employee-oriented company culture that emphasizes quality, continuous improvement and high performance
• Developed compensation programs and strategies to attract and retain the best talent and to ensure company’s competitive positioning. Critically reviewed and analyzed current payroll, benefits, and compensation policies & procedures in order to recommend and implement changes leading to best-practices within the organization.
• Concomitantly handled Human Resources, Administration, Information Technology, Legal and Complaints departments as well as Corporate Communication department.
• Dexterously implemented new policies & procedures manuals, HRMS, administration system, job descriptions and all review of internal processes for HR, Administration & Corporate Communication.
Joined the organization as Dar Al-Etisalat (VIP) Team Leader, moved on upward career trajectories, to merit promotion to the position of Training & Development Team Leader
Designation Chronology:
• 2004-2007: Training & Development Team Leader
• 2003-2004: Corporate Sales Team Leader
• 2001-2003: Dar Al-Etisalat (VIP) Team Leader
Key Responsibilities:
• Established & managed a training center. Played an important role in planning, execution and implementation of various training approaches and processes.
• Delivered an integrated training and development strategy, knowledge transfer and enhancement strategy, competence development and performance management strategy.
• Commanded the training initiatives, drove the overall effectiveness of training and development programs by identifying and arranging suitable training solutions for employees.
• Optimized training program success through astute management and trainer development programs
• Designed and implemented effective methods to educate, enhance and recognize performance as well as new gap analysis for the training & development purpose.
Accomplishments:
• Instrumental in designing an integrated training and development strategy, knowledge transfer and enhancement strategy, competence development for MOI.
Accomplishments:
• Played a key role in establishing internal collection unit - a step prior to external collection.
• Maintained high collection rate of up to 90%.
Accomplishments:
• Administered pre-launch processes & preparations of a world class high tech contact centre
• Led the contact center team for an excellent customer service and established a roadmap for world quality service delivery