Sales and Marketing cum Admin Officer
Cambridge Educational Institute
Total years of experience :7 years, 8 Months
• Telephone or write emails to respond to correspondence or to follow up initial sales contacts.
• Mainly responsible in marketing the 3 major PMI courses, which are PMP - Project Management Profession, RMP - Risk Management Professional and PMI-SP - Scheduling and Planning using Primavera or P6 software.
• Monitor daily target by executing proper planning to each activity.
• Adjust sales scripts to better target the needs and interests of specific individuals.
• Schedule appointments for my representative to meet with prospective customers and process the registration.
• Conduct client consultancy, seminars and other marketing strategies.
• Contact businesses or private individuals by telephone or emails in order to solicit sales.
• Received LPO and follow up the payment.
• Create Performa invoice and send it to respective clients and made sure payments are received before its due.
• Meet up with clients through scheduled appointments for counseling.
• Data entry.
• Coordinate with and report to the CEO to get objectives done and target per day, week & monthly basis.
• In-charge with the Dubai major center target.
• Conduct training, learning and development for new employees.
• Facilitate coaching in a day to day basis as needed to improve everyone’s performance
• Joined with some exhibitions participated by the company.
• Knowledge in generating good leads.
• Worked as a Technical Support Representative to one of the offshore companies in the Philippines of Accenture.
• Handled all inbound calls of Centurylink formerly known as Qwest, one of the biggest phone and internet service provider in the US which is a client of Accenture.
• Main responsibility was to give assistance to all customers who were having trouble with their telephone line.
• Gave proper troubleshooting steps and instructions to resolve the issue at a limited time and in the right manner to prevent future contact.
• Managed to create a ticket and escalate it to the right department if there’s a need to.
• Once assigned to Vonage a different account handled by Stream, which is a VOIP phone company as a Customer and Sales Service Specialist.
• Deliver prepared sales talks by describing the products and services, in order to persuade potential customers to purchase a product or services.
• Number of sales at the end of each month is also considered with an additional bonus.
• Handled billing concerns and apply changes to any information as requested.
• Processed payments, upsells and calculate the desired credit applicable to the account.
• Monitored new account that needs to be provisioned before changes can be done and did outbound calls for some follow up.
• Worked as a Risk Management Analyst in Fraud Department area in one of the offshore companies in the Philippines of JP Morgan and Chase that handles credit card number and personal information of all their credit card holders.
• Responsible in answering all inbound calls from Chase credit card holders.
• Gave status of the customers account and explained for some transactions that were being declined by the bank.
• Made sure all charges on the customer’s account were valid and recognized to prevent fraud charges.
• Managed to create report if fraud charges happened in a customers account and forward it for further investigation.
• Implement any requested changes to existing accounts and performed other maintenance and clerical duties as requested.
I was elected as one of the Senators in Commerce Department from 2006-2007. Acknowledged as one of the Top Agents from January-June 2009. I'd took an internship at Rural Bank of Katipunan for 60 hours and was assigned in opening an accounts.