Arlene Santelices

Administrator or Receptionist at Al Barsha Veterinary Clinic

• United Arab Emirates - Dubai
• My current job since July 2011

 Administrator Duties
 Provides personal assistance/secretarial duties to the managing director on a daily basis
 Responsible for undertaking office tasks under minimal supervision and delegates, manages and monitor staff
 Maintain necessary documentation system for easy information retrieval
 Develops administration policies and procedures and ensure that they are compiled with and maintained by all staff
 Ensures all routine office correspondences are processed, mailed, faxed or emailed as directed
 Follow up on pending licensing requirements for professional license, labor ministry and immigration
 Ensures proper inventory control
 Organization of office supplies as per the requirements of the company; Looks and checks for different suppliers for cost efficiency
 Undertakes promotional and event management tasks in consultation with the management which includes coordination of printing stationary, marketing and promotional events, clients relation material
 Monitors all types of insurances and renewals of the same if and when necessary
 Hr Duties
 Employee file development
 Prepares time attendance reports, holiday and leave overviews, and maintains sick leave reports
 Keeps confidential HR files likes contracts, salary information, incentives and bonuses
 Handles document applications e.g. visa and labor applications
 Responsible in preparing the WPS salary file as required by the UAE Ministry of Labor
 Posting of advertisement for job vacancies and filters CVs and applications as per the company’s requirements
 Front Desk Receptionist Duties
 Greet and welcomes client
 Answers all incoming phone calls and book appointments properly an resolve client inquiries where appropriate and route them to the concerned person if and when necessary
 Ensures invoices are prepared and issued to clients and receive payments from them
 Prepares end of day sales report and ensures that both cash and credit card transactions matches the sales report
 Ensures all patient and client records are maintained, updated and accurately recorded
 Dispenses all veterinary medicines provided by the veterinarian and explains to the client how to use them
 Manages special interest areas e.g. sending reminders to clients, newsletter subscriptions