Assistant Manager
Kuwait Food Company(Americana)
Total years of experience :22 years, 6 months
Run the staff when the manager is not on duty.Direct the other employees through their daily routines and interact with the customers to make sure that they have satisfactory experience.Act as quality control, ensuring customer satisfaction through training employees properly and adhering to company policy
Kentucky Fried Chicken March 2013 - Present
Assistant Restaurant Manager
Americana U.A.E, Kuwait Food Company.
KFC IBN Battuta Mall, Dubai, U.A.E
Duties and Responsibilities: '' Assist the restaurant Manager in the management of a restaurant in accordance with company policies and procedures
'' Share responsibility for the achievement of designated customer, profit, sales and employee P&L targets.
'' Replace RM during his absence in all duties & responsibilities.
'' Assist RM in implementing the local store marketing.
'' Manage in-store retailing POS, suggestive selling targets, kids and other initiatives for the shift.
'' Assist RM in tracking controllable profit and find ways to minimize deficiencies.
'' Analyzes restaurants results - act to improve efficiencies and control waste.
'' Ensure QSC/CHAMPS standard are implemented.
'' Ensure restaurant is clean, safe and sanitary during shift.
'' Monitor flows and eliminate bottlenecks in the restaurant.
'' Ensure the team members are following safety and security procedures.
'' Coaches team members on their performance.
'' Other tasks should be added concerning points like cash management, home service management, counting
inventory, BYA ideas and implementation, etc.
Kentucky Fried Chicken May 2O10- March 2013
Shift Supervisor
Americana U.A.E, Kuwait Food Company.
At different stores of KFC Dubai Chain, U.A.E
Duties and Responsibilities: '' Supervise the performance of the team members on daily basis.
'' Make sure that all products are prepared as per the operations standard.
'' Distribute the workflow among the team members, and solve any problems or misunderstanding that may happen.
'' Coordinate with the restaurant management in receiving raw materials.
'' Participate in preparing the labor scheduling.
'' To apply cost management procedures.
'' Participate in handling customer complaint.
'' Participate in the team members training and development in order to enhance their performance.
'' Ensure that preventive maintenance procedures are in place.
'' Coordinate with maintenance department in case of emergencies.
'' Spread team work and customer mania spirit among the team.
'' Ensure the team members are following safety and security procedures.
'' Performs other duties as required by the restaurant manager.
Kentucky Fried Chicken November, 2000 to April, 2010
Cashier
Americana U.A.E, Kuwait Food Company.
Al Karama, Dubai U.A.E
Duties and Responsibilities: '' Responsible for handling payments from the customers and bill receipt.
'' Delivering outstanding 100% total customer satisfaction.
'' Handles the cash register (POS)
'' Arranging and issuing cash float for outlet.
'' Assisting in developing and maintaining a hospitable atmosphere at all time for
Customers and fast good service.
SHOE MART INCORPORATED January, 1999 to July 2000
Cashier
Plaza Lawton Branch,
Manila, Philippines
Duties and Responsibilities: '' Preparation of cash machine.
'' Money handling with respect to cash selling input and balance sheet output.
'' Initiates high standard in any other demand by the customer request.
'' Knows all kinds of chain product or items in details, which require a composite pricing.
'' Implementing safety and security rules as per company policy.
'' Conduct orientation about cash functions for the new trainees.
MULTILINE RESOURCES INC. Dec. 1995 to Dec. 1998
Cashier
Monumento Branch
Caloocan City, Manila Philippines.
Duties and Responsibilities: '' Maintain the security of the cash.
'' Always in maintain of the selling suggestions system and proper handling of guest
complaints.
'' Maintain the cleanliness of the cash machine and making sure that it works properly by the next available shift.
'' Proper handling of new trainee with respect to cash security rules.
'' Implementing safety and security rules as per the company's policy.
TROPICAL HUT INCORPORATED January, 1992 to Dec1995
Cashier
Monumento Branch
Caloocan City, Manila Philippines
Duties and Responsibilities: '' Preparation of cash machine.
'' Always in maintain the security of the cash machine.
'' Always in preparation of cash machine by the beginning of every shift and making sure
that it works properly by the next available shift.
'' Maintaining an orderly manner against each order of priority.
'' Receiving the restaurant guests in friendly and accommodating manner to facilitate the selling products towards the system rules of standard.
'' Give helping hands to the staff in rush times to facilitate the operation process.
'' Participate at all times for every orientation of new cash method.
'' Implementing safety and security rules as per company policy.
MARTINEZ MEMORIAL COLLEGE Year attended: 1993 to 1995 Caloocan City, Philippines. Bachelor of Science in Radiology Technology. Undergraduate.
SYSTEM TECHNOLOGY INSTITUTE (STI) Year attended: 1991 to 1993 Caloocan City, Philippines. Computer Programming Graduate/Diploma Holder