Armando Oreiro

Technical Support at ADVANCE TECHNOLOGY CONSULTANCY

• My current job since October 2011

for Global Medical Solutions and Global Medical Supply Chain
YAS Holding Health Care subsidiaries (Outsource)

IT Field Support Engineer at YAS Holding LLC

• United Arab Emirates - Abu Dhabi
• My current job since October 2011

IT professional having 20 years’ experience in providing technical assistance to computer system users as a service desk second level support engineer, with vast background in computer support services where in the key role is to maintain and manage IT infrastructure of the organization both hardware and software. Provide technical assistance to computer system users, answer questions and resolve computer problems for clients in person, via telephone or from remote location using remote software tools. Also provide assistance concerning the use of computer hardware and software, word processing, electronic mail, video conference call, enterprise mobility management, ERP Oracle, networking and operating systems.in a domain environment.

Security at Sophos Endpoin

• United Arab Emirates
• March 2012 to April 2020

at Meralco Ave

• Philippines
• September 1993 to August 2017

Agent at KAEFER LLC

• United Arab Emirates
• November 2010 to August 2011

all user interactions and record all relevant details using KAEFER IT Workplace Systems, support KAEFER Middle East that includes, Saudi Arabia, Qatar, Oman and UAE. Via Phone, electronically mail and MS Office Communicator software.
•Categorize and prioritize the incident / service request.
•Provide 1st line Support and diagnosis for Middle East Regions (Saudi, Qatar and Oman).
•Provide1st and 2nd line administration Support for UAE region using Windows 7 Professional, Microsoft Office

help desk

• February 2003 to September 2010

functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, printers, plotters, LAN connection, Wi-Fi router, remote system and email connection
•Provide second level support and administration of more than 500 end users using MS Windows 2000/XP/VISTA workstation operating system and client application
•Provide on-call and on-site support
•Provide first line investigation and diagnosis for incidents
•Resolves and closes incidents and service request according to service level agreement with the user’s
•Escalates unresolved incidents and service request as per

In charge at Lucent Technologies

• Saudi Arabia
• July 1998 to August 2001

more than 1, 500 employees of LTII-SA using windows NT 4.0/2000 workstation operating system and client application

Field Support Engineer at Abdulla Fouad Company

• Saudi Arabia
• June 1998 to August 2001