Arun Anandappan

 Supervising all of the administrative personnel.
 Associate with HR on their daily operational activities.
 Produce and submit reports on general HR activity.
 Coordinate training sessions and seminars.
 Schedule meetings, interviews, HR events and maintain agendas.
 Handles higher level internal and external inquiries to support high level of customer satisfaction and
communication.
 Support continuity of administrative work operations by documenting and communicating needed actions to management, discovering irregularities, and maintaining confidentiality of sensitive information.
 To adhere to existing working practices, methods, procedures, undertake relevant training and development activities and to respond positively to new and alternative systems.
 Resolves administrative problems by analysing information and identifying and communicating solutions to enhance performance. Maintains administrative work flow by studying methods; implementing cost reductions; developing reporting procedures.
 Oversees office support workflow and allocation of resources, while providing quality assurance and client satisfaction with office support staff performance.
 Provides peer review of documents before final production/distribution to ensure quality control of final product.
 Partners with business and office leadership in addressing the office support needs of the office.
 Undertakes more complex administrative duties with specific projects as required.
 Maintain corporate Organisation charts, telephone listing and corporate documents.
 To maintain confidentiality and observe data protection and associated guidelines where appropriate.
 Organize travel itineraries, flight bookings and hotel arrangement.

 Oversee day to day operation of the branch.
 Monitor activities to implement institution's policies, procedures, and practices.
 Compliance Management & Ensuring Quality Customer Service in all parameters.
 Ensuring the smooth functioning of Branch and ensuring all administrative requirements are intact.
 Imparting training to new joiners on the process and Policies.
 Participates in training seminars in all operations areas.
 Handling RCU & Monitoring malpractices, investigation of cases and taking action on impact cases.
 Cash management, reconciliation and banking.
 Promoting Retention of Existing Customers and keeping client relationship for a long.
 Formulating & implementing underwriting guidelines, processes, workflow, application forms, etc.
 Supervising the underwriting of new business application, financial reconciliation, claim servicing, etc.

* Front Office management and customer acquisitions.
* Responsible for administration activities of the branch.
* Prepares product or service reports by collecting and analysing customer information.
* Ensuring cash collection, reconciliation and banking.
* Ensuring branch petty cash management.
* To exercise controls over all critical activities being conducted at reporting branches and timely audits.
* Documentation and processing of customer application forms at branch.
* Responsible to travel, accommodation booking and venue arrangements of meeting and trainings.
* Training team members on areas of improvement.
* Ensuring completeness of Branch as per Local Labour Law.
* Co-ordination with HO and other Inter Departments for resolving various issues in related areas