Arvin Roy Reyes, Customers Services Representative Csr / Teller

Arvin Roy Reyes

Customers Services Representative Csr / Teller

Aafaq Islamic Finance

Location
United Arab Emirates - Al Ain
Education
Bachelor's degree, INFORMATION TECHNOLOGY Undergraduate
Experience
15 years, 1 month

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Work Experience

Total years of experience :15 years, 1 month

Customers Services Representative Csr / Teller at Aafaq Islamic Finance
  • United Arab Emirates - Dubai
  • My current job since April 2016

- Assists potential and existing customers with their inquiries
- Process deposits, wages and payments for customers
- Ensures accurate and complete daily cash collection reports
- Ensures that the outlet is clean and well organized all the time
- Communicates all customer requests/transactions to specific departments to ensure fast and quality service
- Provides a top class quality customer service all the time
-Keeps office supply stocks up to date

Customer Service at Aramex Emirates LLC
  • United Arab Emirates - Dubai
  • February 2015 to April 2016

• Book customers’ deliveries
• Track shipments for customers
• Coordinate with Ops for real time assistance and delivery follow up
• Access to company CRM and database to check stocks and shipments
• Coordinate with couriers to arrange clients’ demands

Insurance Agent at Interactive Insurance Brokers LLC
  • United Arab Emirates - Dubai
  • June 2014 to October 2014

• Make outbound calls to look for sales leads
• Receive incoming calls for inquiries
• Generate and Provide Quotations
• Insurance Policy Issuance
• Manage client accounts
• Update existing clients with renewal notice

Financial Service Advisor at JPMorgan Chase & Co.
  • Philippines
  • January 2013 to February 2014

• Receive incoming calls from auto-loan customers
• Make outgoing calls for payment reminders and collections for delinquent accounts
• Process requests and payments over the phone
• Answers inquiries from new & existing clients
• Process initial screening for loan applications
• Manage client’s account for updates

Customer Service/Sales at Teleperformance
  • Philippines
  • October 2009 to May 2012

• Receive incoming calls from new & existing clients
• Make outbound calls for payment reminders & collections
• Addresses billing related concerns for mobile post-paid lines
• Addresses network and device related concerns and general inquiries
• Manage client’s account for updates
• Up-sells mobile products

Customer Service/Tech Support Representative at HTMT Ltd.
  • Philippines
  • October 2007 to June 2009

• Receive incoming calls regarding troubleshooting, general and technical related concerns for consumer electronic products
• Process warranty claims
• Coordinate with client and repair center

Education

Bachelor's degree, INFORMATION TECHNOLOGY Undergraduate
  • at Jose Rizal University Manila
  • March 2007

BS - INFORMATION TECHNOLOGY Undergraduate Jose Rizal University Manila

Specialties & Skills

Logistics
Technical Support
Call Center
Insurance
Customer Service
English Communication
ACCOUNT MANAGEMENT
ANSWERING
BILLING
CUSTOMER SERVICE
TELECOM
TELEPHONE
Numerical Skills

Social Profiles

Personal Website
Personal Website

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Languages

Tagalog
Native Speaker
English
Expert

Hobbies

  • Latest Trends in Mobile Technology
    Since I'm always updated with the latest trends in mobiles like smartphones and tablets (Android & iOS), my friends and colleagues always come to me first and ask for my opinion before they buy a certain gadget. Even my previous boss calls me at night to ask stuff about his shiny new gadget.