Arvin Roy Reyes, Customers Services Representative Csr / Teller

Arvin Roy Reyes

Customers Services Representative Csr / Teller

Aafaq Islamic Finance

Lieu
Émirats Arabes Unis - Al Ain
Éducation
Baccalauréat, INFORMATION TECHNOLOGY Undergraduate
Expérience
15 années, 1 mois

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Expériences professionnelles

Total des années d'expérience :15 années, 1 mois

Customers Services Representative Csr / Teller à Aafaq Islamic Finance
  • Émirats Arabes Unis - Dubaï
  • Je travaille ici depuis avril 2016

- Assists potential and existing customers with their inquiries
- Process deposits, wages and payments for customers
- Ensures accurate and complete daily cash collection reports
- Ensures that the outlet is clean and well organized all the time
- Communicates all customer requests/transactions to specific departments to ensure fast and quality service
- Provides a top class quality customer service all the time
-Keeps office supply stocks up to date

Customer Service à Aramex Emirates LLC
  • Émirats Arabes Unis - Dubaï
  • février 2015 à avril 2016

• Book customers’ deliveries
• Track shipments for customers
• Coordinate with Ops for real time assistance and delivery follow up
• Access to company CRM and database to check stocks and shipments
• Coordinate with couriers to arrange clients’ demands

Insurance Agent à Interactive Insurance Brokers LLC
  • Émirats Arabes Unis - Dubaï
  • juin 2014 à octobre 2014

• Make outbound calls to look for sales leads
• Receive incoming calls for inquiries
• Generate and Provide Quotations
• Insurance Policy Issuance
• Manage client accounts
• Update existing clients with renewal notice

Financial Service Advisor à JPMorgan Chase & Co.
  • Philippines
  • janvier 2013 à février 2014

• Receive incoming calls from auto-loan customers
• Make outgoing calls for payment reminders and collections for delinquent accounts
• Process requests and payments over the phone
• Answers inquiries from new & existing clients
• Process initial screening for loan applications
• Manage client’s account for updates

Customer Service/Sales à Teleperformance
  • Philippines
  • octobre 2009 à mai 2012

• Receive incoming calls from new & existing clients
• Make outbound calls for payment reminders & collections
• Addresses billing related concerns for mobile post-paid lines
• Addresses network and device related concerns and general inquiries
• Manage client’s account for updates
• Up-sells mobile products

Customer Service/Tech Support Representative à HTMT Ltd.
  • Philippines
  • octobre 2007 à juin 2009

• Receive incoming calls regarding troubleshooting, general and technical related concerns for consumer electronic products
• Process warranty claims
• Coordinate with client and repair center

Éducation

Baccalauréat, INFORMATION TECHNOLOGY Undergraduate
  • à Jose Rizal University Manila
  • mars 2007

BS - INFORMATION TECHNOLOGY Undergraduate Jose Rizal University Manila

Specialties & Skills

Logistics
Technical Support
Call Center
Insurance
Customer Service
English Communication
ACCOUNT MANAGEMENT
ANSWERING
BILLING
CUSTOMER SERVICE
TELECOM
TELEPHONE
Numerical Skills

Profils Sociaux

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Langues

Tagalog
Langue Maternelle
Anglais
Expert

Loisirs

  • Latest Trends in Mobile Technology
    Since I'm always updated with the latest trends in mobiles like smartphones and tablets (Android & iOS), my friends and colleagues always come to me first and ask for my opinion before they buy a certain gadget. Even my previous boss calls me at night to ask stuff about his shiny new gadget.