IT Manager
Al-nisr Al-Arabi insurance company
Total years of experience :35 years, 4 Months
- Supervision of employees: all aspects of the daily work, general behavior and adherence to Company policies and procedures.
- Supervising and being responsible for all aspects of the development of the operations of the department.
- Supervising and directing operations and administration issues of the department.
- The delegation of authorities to capable and responsible employees in order to achieve the objective of the department.
- Effectively monitor the operations of the department and to take early corrective measures to avoid any loss of opportunity for the company or interruptions of IT services.
- Conduct planning exercises for the manpower and the operations of the department in order to ensure the smooth and efficient operation of the company.
- Conduct necessary reporting to the General Manager or BOD as the need may be.
Resolve material requirements at customer site, by using information defined by customer.
Performs physical inventory of PPG designated stock locations and available shelf life of material.
Rotates material as required to prevent stock-outs and expired material.
Works with Customer to define possible packaging improvements i.e. size, container to help eliminate waste.
Communicates material re-order requirements to Customer’s purchasing department and or places replacement order in customer’s computer system. Communicates re-order and or inputs re-order requirements with PPG Material Control Coordinators/Purchasing.
Performs inventory-receiving functions to assure material is available for customer production requirements.
Communicates with customer regarding QC and HMM Document retention.
Prepared system workflow and functional requirements for the following systems:
1. Insurance Broking system (General Insurance, Health & Benefits, Life & Motor)
2. Retail business insurance system (Motor and non motor business)
3. Reinsurance Fronting
Prepared and implemented IT security plan.
Provided IT services and technical support for both local and remote branches.
Prepared IT recovery plan for hardware and database
Prepare and implement new data center for the company’s new location which includes configuration of servers, communication tools, network points termination, network core switches, firewall, network routers, security cameras and access doors).
Maintains company's IT infrastructure and make sure all IT components are well registered and performing according to company's IT procedures and standards.
Coordinate and implement insurance system project for the company to ensure compliance with the business and functional requirements.
Maintains computer hardware and software applications through the use of service and support contractors and report all problems using predefined standard forms and procedures to acquire quick solutions.
Provide service and support to all users regarding hardware and software issues.
Provide training to users on insurance system application.
Reporting directly to the managing director on monthly basis to discuss all new IT roles which involve the following issues:
-Company expansion plan
-IT Service delivery & Support including IT resources and budget plan
-Coordinate with all departments directors for any new business projects and business system development
Departments requirement for (Hardware, Software & MIS Statistical reports)
-Follow up maintenance contracts SLA's, OLA and UC with sister companies
regarding Oracle Financial and Insurance system software.
-Distribute tasks to IT sections per given projects.
Phase One (Automation project 1999-2002):
-Installation of LAN and WAN throughout the company including branches.
-Achieved full office automation for all departments and divisions in the entire company.
-Improved IT service quality for all divisions.
-Installation and configuration of Internet and communication routers to service local and VPN locations.
Phase Two (Automation project 2002-2003):
-Involved of setting up requirements for in-house development of insurance and Oracle financial applications. (AR/AP, General Insurance, Medical & TPA)
-Had a major part in testing and implimentation environment of all system applications. (Change and Release management)
-Handled all security roles of Oracle financial and insurance applications.
-Supervise all IT employees in our local and international offices Jeddah & Khobar branches and (Bahrain- UAE Abu Dhabi)
Phase Three (Communication Project between KSA and Bahrain 2004 - 2005)
-Installed and configured Cisco routers in Head office KSA and Bahrain Office to establish on-line network connections for file transfer.
-Installed and configured Voice over IP using ADSL connections between KSA head office and Bahrain in order to reduce the cost of international calls.
-Installed Citrix server for establishing remote desktop access for accessing Oracle financial and insurance applications remotely.
-Control and manage the operation and use of all computer equipment and provide support to computer users.
-Coordinator for all system problems and user requested changes and provide initial analysis and feasibility.
-Analyze statistics to provide on-going information regarding performance of equipment and system utilization and recommend appropriate action.
-Network design & installation.
-Apply system/database upgrades and administration for all computer systems as supplied by ARIG Bahrain.
-Create and perform all necessary ad-hoc inquiries using crystal reports as required by management.
-Testing and implementation of new system releases in both Trial and Production areas (Databases)
Created system documentation plan for all financial banking system
-Had a Major part of completing most of the documentation for all systems in Oracle.
-Prepared the following user manuals for all financial modules exists in the bank:
-Off-Line Emergency system
-Cash & Teller system
-Deposit System
-Fast Link System
-Cheque Collection System
-Cheque Clearance System
-Provided training for all employees on the above systems (250 Employees)
-Organized training plan to improve and enhance bank employee’s skills in using Microsoft products more professionally ( i.e. MS-Windows, MS-Word, Excel, Power Point. Project Manager)
-Provided technical support for all end-users in UNIX and Oracle database.
-Supervised and co-ordinate daily tasks for my team.
-Performed preventive maintenance of all systems installed in the Bank.
-Hardware and Software trouble shooting of all computer systems and terminal installed in the bank.
-Provided on-line administration and support of all communication & networks (LAN & WAN) between main office and branches.
-Prepared and follow-up computer maintenance contracts with all vendors.
-Prepared backup & recovery plan for the entire bank system.
-Prepared annual budget for 1/S department requirements and maintenance contracts.
-Provided Support to marketing department in evaluating computer related products quality.
-Provided hardware and software support included administration for SWIFT and Money gram units.
Provided main training guide for all computer courses
Distribute computer training sessions to all teachers.
Provided training courses for corporate users on management levels for the following entities:
- Jordan Water and Gas Authority
- Jordan Engineering company
- Alfred Swalha Packaging company
Teached school computer curricula for 8th to 12th grade students including IGSE students and lab practice in addition to computer activities held on weekly events.
Produced feasibility study report on the cost of computerizing all archiving sections in the ministry of Information. (Estimated cost 2.5 Millions KD.)
Documentation and Translation of foreign magazines and newspapers related to Kuwait and the Middle East.
Activities: Head of the advertising committee of the International Club (1982-1983) Pittsburg State University - USA Vice-President of the International Club (1983-1985) Pittsburg State University