Program Manager
B.TECH
Total years of experience :43 years, 1 Months
o Delivered projects consistently on time and within budget, surpassing B.TECH standards and meeting all quality expectations. o Consolidated program status reports to create a comprehensive view, enabling informed decision-making across projects. o Developed and implemented IT project management policies, procedures, and tool usage guidelines, ensuring alignment with the B.TECH PMO framework. o Proactively identified and documented potential project delays, collaborating with team leaders to track and resolve issues promptly, minimizing time slippages. o Led initiatives to improve the organizations project delivery, focusing on consistency, predictability, and efficiency, which resulted in overall performance enhancements. o Effectively managed and updated the technology budget, ensuring optimal resource allocation and keeping project spending aligned with financial goals
o Collaborated with stakeholders to clearly define requirements and establish achievable delivery milestones. o Created and maintained detailed Iteration/Release plans to ensure project clarity and a smooth execution process. o Monitored and guided the development team in effectively executing the plan, fostering a collaborative and productive environment. o Owned and prioritized the product backlog, meticulously refining user stories for efficient implementation.
achievements to both the scrum team and stakeholders. o Engaged with customers and end-users through various channels to gather valuable insights and inform product feature development. o Prepared comprehensive reports for management and stakeholders, keeping them informed on the progress, status, and key aspects of product development. o Leveraged customer feedback and data analysis to identify valuable product features and enhancements that would maximize user satisfaction and product value. o Measured product performance and client value delivery to identify areas for improvement and implement necessary adjustments. o Developed and executed actionable strategies to build and sustain market demand for the product, ensuring long-term success.
• Product/Project Manager at Aria Systems (Apr-2017 May-2018)
o Led product strategy by analyzing product specifications, appraising new ideas, and recommending the nature and scope of present and future product lines. o Cultivated strong customer relationships by conducting monthly calls to gather valuable feedback and inform product decisions. o Championed customer-centricity by defining research activities to identify customer needs and desires, enabling market-driven product development. o Owned product requirements by gathering, prioritizing, and translating them into actionable product visions. o Ensured operational excellence by planning, scheduling, and assigning tasks, monitoring progress, and driving delivery. o Fostered cross-functional collaboration by working closely with sales, marketing, and support teams to achieve revenue and customer satisfaction goals. o Maintained accountability for product quality by ensuring deliverables meet high standards and taking corrective actions when necessary. o Monitored product performance to identify areas for improvement and implement changes to ensure progress towards key objectives.
o From May 2015 till April 2016: In the EMTS EAP project (Nigeria), I thrived in the role of third-party vendor manager, achieving the following:
• Led a team of over 15 vendors, ensuring their timely and high-quality delivery of the project solution.
• Negotiated effectively with vendors regarding resource allocation (man days) for their change requests.
• Collaborated with System Architects (SAs) and the customer to review and refine both the solution and its design.
• Secured customer approval for both the project solution and associated costs.
• Streamlined vendor procurement by preparing necessary purchase orders (POs).
• Ensured alignment with the program plan by reviewing and adjusting vendor plans as needed.
• Proactively monitored vendor progress to guarantee on-time delivery.
• Provided vendors with the necessary support during testing phases.
• Maintained clear communication by preparing weekly status reports and sharing them with relevant stakeholders.
• Managed a lot of projects with different sizes as:
o TELECOM CRs, Customer Service Project, Mediation & Provisioning, CRM & CMG, etc… o My key responsibilities included: o Get the scope from customers o Get estimations from experts. o Responsible for planning, scheduling. o Follow up execution with team leaders/resources. o Validate the deliverables. o Reporting to management. o Identifying the risks and put alternative plans to mitigate it. o Contribute in PMO process improvement. o Appraise the team each quarter.
• Participated in CMMI appraisals
Aria Systems, a U.S.-based company with development headquarters in Egypt and a branch in England, offers software solutions tailored to the apparel and other industries. Their clientele primarily spans the U.S., England, and Egypt.
My Journey at Aria Systems: Diverse Roles and Expertise Throughout my tenure at Aria Systems, I held various positions, including Programmer, Technical Team Leader, Technical Support, Configuration and Control Manager, Resource Manager, Consultant, Product Manager, and Project Manager. This diverse experience provided me with a comprehensive understanding of the software development lifecycle and customer-centric approaches.
o Development Project Management: Driving Innovation and Customer Success As a Development Project Manager, I spearheaded various initiatives:
• Effective Communication: I fostered strong relationships with both internal and external stakeholders, ensuring clear and consistent communication throughout the development process.
• Strategic Feature Planning: I collaborated with teams to identify and plan the implementation of new features, aligning with customer needs and market trends.
• Team Leadership and Progress Monitoring: I provided guidance and support to team leaders, closely monitoring progress and ensuring project deliverables were met on time and within budget.
• Customer Conversion Strategies: I played a key role in developing and executing conversion plans to seamlessly transition existing customers to the new system, minimizing disruption and maximizing user adoption.
o Leading the MAG Project Implementation: A Case Study in Success. As the Implementation Project Manager for the MAG project, I spearheaded the successful implementation of Aria products at MAG Company in Egypt. My responsibilities included:
• Project Management Fundamentals: I drafted essential project documentation, including the project plan, communication plan, and risk management plan, to ensure a well-defined and controlled project execution.
• Transparent Communication: I maintained clear communication with stakeholders by preparing weekly status reports, outlining project progress, potential risks and issues, mitigation strategies, and sharing them with relevant parties.
• Collaboration and Problem-Solving: I facilitated weekly meetings with both the customer project manager and the project team to discuss progress, address challenges, and find solutions collaboratively.
o Extensive U.S. Customer Engagement: Building Relationships and Delivering Value My dedication to customer success also led me to travel to the U.S. on several occasions. During these visits, I actively engaged with over 100 customers through diverse activities:
• Knowledge Sharing: I conducted on-site and phone training sessions, equipping customers with the necessary skills and knowledge to leverage the software effectively.
• Requirements Gathering: I actively listened to customer needs and gathered crucial requirements to inform product development and improvement efforts.
• Technical Problem-Solving: Upon request, I addressed specific technical issues faced by customers, ensuring their concerns were promptly resolved.
• On-Site Implementation Support: I played a pivotal role in managing the successful implementation of Arias new products at customer sites, driving smooth adoption and maximizing user value.
- Working in Aria Systems Company from June 1996 till now. Aria Systems is an American company where the head office exists in the U.S.A and the development software house is located in Egypt.
- My detailed job in Aria:
1- From 96 to 99: Programmer. Take the detailed specs from my team leader, write the code, test it and send it back to the team leader, then follow up with the QC team.
2- From 99 to 2002: Team Leader for some modules. Communicate with the customers through emails, assign jobs to the team members, follow up with them. Reporting to the product manager.
3- 2003: Technical Support. Communicate with customers through the web, report problems to the development team, fix data and write specs for custom programs.
4- From 10/2003 to 04/2005: Product manager:
a- Responsible for the product, internal communication with support and QC team.
b- Communicate with customers.
c- Prioritize, schedule the jobs.
d- Follow up with the resources.
5- From 04/05 till 03/06: Product Manager for the new company product:
a- Responsible for the product, internal communication with support and QC team.
b- Communicate with customers.
c- Prioritize, schedule the jobs.
d- Follow up with the team leaders.
e- Preparing conversion plan for the current customers to convert them to the new system.
6- From 07/06 till 10/07: Responsible for Distribution and VSS:
a- Responsible for creating media and service packs for all company products. (Using Install Shield)
b- Responsible for updating customer with latest version of our products.
c- Responsible for updating the source code in the Visual Source Safe.
d- Creating and updating processes for updating the customers and updating VSS.
Traveled to the main office in NY 4 times to work as consultant.
a- The first time from February 2001 to June 2001 to support some of our customer in New York & Colorado.
b- The second time from April 2005 to July 2005 to implement new version of our product.
c- The third time from March 2006 till June 2006 to work as a consultant.
d- The fourth time from May 2007 till August 2007 to work as a consultant.
• Doing onsite & phone training for different customers. This involved gathering necessary information from the customer in case they need certain customization on the system and writing the necessary specifications for it and send it to the development department to be developed.
• Follow up on the completed customizations to make sure it was installed properly and the customer can use it without problems
• Upon customer request resolve some technical problems that the customer has with our system
- Implemented a financial system for an optics Factory using Visual Basic.
- Implemented a financial system for (Terry) shops for glasses using Visual Basic
ProSys)
- Implemented a Computerized System for Sapesco Company using Fox pro for windows.
- Implemented a Computerized System for Bebo Factory using Visual Basic.
- Implemented a Contractors Directory for G.C.C. Countries for AL_Abjar International Trading Co. in Saudi Arabia using Visual Basic.
- Contributor in programming Arabic Secretary using Visual Basic.
- Implemented a Learning DOS program using Visual Basic
COBOL programmer
Attend Projects to the Point (P2P) Conference & Exhibition 2009 - IT & Telecommunications track
Thanaweya amma
1. Emotional Intelligence 2. Building High Performance Teams 3. Decision Making & Problem Solving 4. Conflict Resolution & Communication for Managers 5. Coaching for Performance
B. of commerce, Ain Shams University, grade (GOOD)
Grade Point Average (GPA) : 3.3/4.0 - Graduation Project: A Decision Support Tool for retail advertising using Fox pro language, grade (A).
Project Management Professional (PMP) Certification Exam Preparation Course