Ashraf Salih El-Faki Idris

I'm working as a Senior Translator at Qatar Public Prosecution.

Main Duties & Responsibilities:
 I'm working as customer Relations Officer & Translator part of my job is collecting all company Debts. Beside daily follow-up for High-Risk Customers or Blacklisted Customers in order to minimize the bad Debts & Collecting Company Money & Debts within the Frame of time Given According to Credit facilities given.
 Investigating, evaluating, and analyzing financial statements related to debtor income, assets, and employment history in order to determine ability to pay; sets terms and methods of repayment; completes financial forms with information received from the debtor, credit reports, and other creditors; and uses computerized collection programs to monitor payment schedules for compliance.
 My work is also reported to our Group Financial Manager & our Chair Man of the Company.
 Visiting the Companies & Governmental Entities in order to introduce for them our offers & facilities given by the Company for its Clients.
 Preparing a weekly report to our Financial Manager showing the status of the collection process.
 Performing all Translation Work from Arabic into English & vice-versa to our Group Finance Manager as per his request.
 Following up with Legal Department our Court cases & Lawsuits in the Court against our Company opponents from A to Z.
 Accomplishing any other duties assigned by my Direct Manager.

Main Duties & Responsibilities:

Provide distinguished translation services from English into Arabic language and vice-versa in the following fields:
 Correspondences and transactions between
Firms/companies and government departments
 (Contracts, standard specifications, scopes of works,
And bills of quantities of construction projects
 Agreements for the establishment of commercial
Activities and companies
 Internal labour regulations for firms and companies
 Certificates of commercial registration and membership
Of the Chamber of Commerce
 Industrial products catalogs.
 Certificates and researches for university students.
 Medical reports.
 Journalistic translation: news reports and articles.
 Work contracts and contractual documents.
 Studies, work papers, general topics.
 Commercial advertisements & brochures.

Main Duties & Responsibilities:

 Welcome the subscriber and inquire about purpose of visit.
 Provide the subscriber with requested information
According to company policies and procedures.
 Researches and resolves complex customer Issues
Inquiries that may require interpretation.
 Execute subscriber’s requests according to the
Company’s policies and procedures.
 Receive and transfer subscriber’s complaints to the
Concerned person (if any).
 Accept cash for services received according to
Established procedures.
 Calculate total fee and count money, give change and
Issue receipt for funds received.
 Post transactions data to computer system or other
Approved means, review computer reports to ensure
Accuracy, adjust or correct errors.
 Balance cash drawer against receipts, document
Discrepancies, and issue a daily Sale and payments
Report.
 Orient subscribers to products and services offered by MTN.
 Report to the supervisor any alarming complaint, case
And valuable information.
 Participate on project teams as assigned.
 Perform Ad-Hoc duties as assigned by management.

Answering the incoming calls to the call center and asking about the purpose of call in order to provide the appropriate service.

Main duties & Responsibilities :
➢ provide confidential, high quality written and/or
Verbal translation and interpretation services to
Nile Language& Translation Center clients, departments
And partners, meeting service levels and agreed
Targets.
➢ provide, when requested, high quality specialist
Translation and interpretation services to Social
Services departments, the Health Services, Hospital,
Legal and Court services.
➢ Translate written information including publicity
Material into the required languages and/or proof read
Translated materials and to produce it in a
Presentable, And appropriate format using computer and
Software Packages, to an agreed delivery date.
➢ assist non-English speaking clients in making verbal
Or written representations to the department(s) of
Nile Language & Translation center
➢ provide information, support and advice to officers
Using the service about the culture and religious
Background of the community, enabling officers to
Deliver appropriate and sensitive services in a fair,
Equitable and inclusive manner.
➢ follow the services booking and administration
Processes to ensure timely payments and invoicing
Deadlines are met.
➢ provide the service within a performance management
Framework, meeting Local Service Agreement targets with
A thorough understanding of Performance Management and
Best Value methods.
➢ Able to identify and deal with emergency
Enquiries with the ability to relate to all clients,
Sometimes in stressful and/or sensitive situations.
➢ Contribute to the provision of the translation
Service with understanding of due commitment to
Confidentiality requirements.