Director of Operations & Administration
Autism Partnership Kuwait
Total years of experience :17 years, 5 months
• Oversaw day-to-day production activities in accordance with business objectives.
• Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
• Worked collaboratively with other directors to implement new procedures and corrective actions to improve quality.
• Collaborated with senior management to develop and execute long-term corporate goals and objectives.
• Established and developed systems and procedures to improve operational quality and team efficiency.
• Implemented new strategies that turned losses into profits.
• Developed the company's resources to increase revenue and effectively targeted new markets.
• Managed sales, marketing and customer account operations efficiently.
• Monitored budget and utilized operational resources.
• Monitored office workflow and administrative processes to keep operations running smoothly and optimize resources.
• Achieved team goals through formalized training plans, coaching, and performance management.
• Strength our brand image, enhance our credibility and educate the public about our cause.
• Maintained corporate relationships with sponsors, partners, and relevant governmental and non-governmental organizations.
• Created and managed short-term marketing solutions and long-term strategies.
• Interacted well with customers to build connections and nurture relationships.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
* Responsible of traditional office duties, such as filing, copying, scanning, ordering supplies and overseeing supply reordering, are also preformed.
* Provide advice and assistance to management with our new clients, replacing them in meetings and signing contracts when needed.
* Preparing weekly Schedule for staff and arranging monthly plan for management meetings.
* Supporting management in translation for paperwork or meetings when needed.
* Coordinate staff recruitment and selection process in order to ensure a timely organized
and comprehensive procedure is used to hire staff.
* Provide support to supervisors and staff to develop the skills and capabilities of staff.
* Organize staff training sessions, workshops and other activities or events.
* Supervising junior staff and delegating work as required.
* Monitor staff performance and attendance activities.
* Manipulating statistical data.
* Perform other related duties as required
In addition to supervising secretarial and receptionist duties,
(In/out calls, mails, clients inquiries, staff needs etc...)
* Greets all guests at all times in a friendly and helpful manner.
* Responsible and attends to guest's request of using all the services we have.
* Attends to guest's complaints, inquiries and requests, and solve problems in a fast and a professional way.
* Handling all in/out call with professional telephone etiquette manners.
* Provides information when requested and promotes hotel's services, facilities and special events.
* Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs.
* Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments.
* Actively participate in organized meetings.
* Work effectively with customers and colleagues from different viewpoints, cultures and countries.
* Collecting data for the customer of business line and data for the companies, then figure out their needs and explain our offers and make presentation for them.
* Researching and identifying sales opportunity, generating leads, target identification and classification.
* Planning, developing and implementing PR strategies.
* Organizing events including in/ out events and open days.
* Reaching out to new customers and making presentations or pitches outlining the benefits of product/ services.
• Keep our data updated with the developments in the fields of marketing, communications and public relations.
* Understanding the client requirements and then customizing the product/ services as per their needs.
* Maintaining relationship with all potential and existing clients.
* Ensuring proper servicing and after sales support to clients.
* Data reporting to management and gathering market intelligence .
•I have served for one year mission with the United Nations peace keeping forces in Darfur, Sudan as a radio operator and also an interpreter.
•Responsible for all daily and spot reports from all side locations in the sector south.
•Provide communication support to all mission troops.
•Perform other related duties as required from commanders.
•Organizing meetings between sales staff and new clients.
•Evaluate customers’ needs and build productive long lasting relationship.
•Attending trade exhibitions, conferences and meetings.
•Reviewing and supervising junior sales performance.
•Training and supervising the junior staff, giving them new negotiation techniques.
•Plan and work towards meeting sales targets and budgets.
•Report and provide feedback to management about junior staff.
•Quote and negotiate prices and credit terms
•Taking charge of signing contracts with new clients.
•Selling vacation packages in a professional and ethical manner.
•Provide superior customer service in accordance with the Company driven to Excellence.
•Attend meeting, sales events and training's to keep abreast of the latest developments.
•Plan and work towards meeting company goals.
•Meet personal and team sales targets.
