Technology and Solution Director
Drie – Cloud Systems
Total years of experience :27 years, 6 months
Manage daily UAE operations for recently-launched IT consulting firm creating agile and scalable technology environments for client organisations with delivery of end-to-end business transformations. Collaborate with clients to identify issues and define cloud platform and infrastructure solutions.
• Develop strategic partnerships with technology providers to deliver cloud-based solutions to provider clients.
• Design and lead execution of marketing and sales initiatives within Middle East and North Africa (MENA) region.
Directed organisation and 2017 launch and currently manage business operations of leading certified international solutions company offering training, education, and consulting services to address technical service, project management, Big Data, data science, cloud computing, cyber security, and DevOps issues for clients within government, telecom, education, hospitality, and other industry sectors in UAE and UK. Recognised as subject matter expert (SME) in emerging technologies.
• Partnered with Global Institute for IT Management (GIIM) in development of university-sponsored training programs for technical and non-technical corporate professionals as new major revenue source and expanded client base.
• Secured contract to design customised streamlined infrastructure services with user training for leading international cloud computing company based on requirement collection and analysis and projected to result in 40% efficiency increase for enhanced capacity and revenue growth of 35% over two years.
• Chosen as exclusive partner with Bahrain Institute of Banking and Finance (BIBF) to deliver industry-first certified blockchain program through Middle East.
• Won proposal and earned status as sole supplier of full suite of training courses for cloud-based consultancy company to drive market share growth by 30%.
Advanced to position leading globally-dispersed 24x7 operations team, driving continuous improvement of performance and security processes, and administering $150M annual budget. Ensured compliance with service level agreements (SLAs) and internal service level expectations (SLEs) and delivery of market risk product business requirements. Recognised as primary point of contact (POC) for clients, asset managers, hedge fund directors, and service escalations.
• Propelled sales revenue growth from $250M to $1B in four years with consolidation of four diversely-disciplined teams to streamline delivery of client solutions.
• Orchestrated delivery of enhanced, proactive service to over 260 global clients resulting in revenue generation of $300M over two years.
• Partnered cross-functionally with infrastructure, client services, implementation, and solution management teams to define best practices.
• Directed transition of support team from ad hoc to full-service operation maximising synergy, implementing best practices, and introducing standardized operating principles.
• Recruited and trained 40 technology professionals over 18 months to manage and support risk operations business sector.
An internal promotion reporting to the Global Head of Client Services and responsible for
managing business critical and real-time production within IT operations to meet SLAs as part of a nine-
member 24x5 global operations team
Reporting to the COO, the role focused on implementing RiskManager and CreditManager
within client middle and back office systems in the
An internal promotion responsible for managing the full project life cycle of Web enabled
products including MSES (Mobile Shelf Edge) and CSD (Customer Service Desk).
Key Responsibilities:
▪ Led capacity planning for major projects, supporting over 30
One of the world’s largest retailers with 476, 000 employees, serving millions of
customers a week in stores and online.
Reason for leaving: Took the opportunity to gain international exposure in a new Fintech organisation.
The role focused on managing the control and release of code changes to
Reporting to Head of Billing Operations
ASIFSABIR
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