Ahmed  Soliman, Systems Manager, Information Technology

Ahmed Soliman

Systems Manager, Information Technology

Fairmont Nile City Hotel

Location
Egypt - Cairo
Education
Bachelor's degree, B.Sc. in Business Information System
Experience
17 years, 2 months

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Work Experience

Total years of experience :17 years, 2 months

Systems Manager, Information Technology at Fairmont Nile City Hotel
  • Egypt - Cairo
  • My current job since July 2013

- Ensures that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis.
- Manages IR activities to ensure the property infrastructure and applications systems are functional at all times.
- Ensures solutions are consistent with the client's needs and brand specific IR environment.
- Administers and maintains mail and email.
- Maintains inventories and manages IT hardware/software.
- Provides Internet support and maintenance for guest technology network.
- Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status.
- Consults on specific application issues or hardware/software problems.
- Monitors processes and evaluates information according to SOP and LSOP requirements.
- Enforces IR policies and standards protecting company hardware, software and other resources at the property.
- Directs maintenance of equipment and installed software applications inventory for property ensuring compliance with licensing regulations.

Enterprise Technical Support Engineering at Vodafone Company
  • Egypt - Cairo
  • May 2012 to July 2013

* Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.

* Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.

* Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients.

* Interact with numerous computer platforms in a multi-layered client server environment, Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.

* Trains and orients staff on use of hardware and software.

* Recommends and / or performs upgrades on systems to ensure longevity.

IT Assistant at Renaissance Doha City Center Hotel(3Pack)
  • Qatar - Doha
  • February 2011 to April 2012

Joining the Hotel in the pre-opening, soft-opening & the final Hotel opening.

*Trouble shooting and resolving problems around PCs, operating systems, servers, peripherals and etc. for the 3 properties (The Renaissance Hotel, Courtyard by Marriott and Marriott Executive Apartments).

*Installing & configure computers, servers, switches, printers for the 3 properties.

*Installing Programs for the user to help them work (Opera, FMC client, Sun Clint, Java, MS Office, Office Scan, Acrobat Reader/Writer, &&.).

*Creating users for the computers & E-mails.

*Taking Backup for the entire system.

Business Center Secretary at JW Marriott Hotel Cairo,Egypt
  • Egypt - Cairo
  • January 2007 to February 2011

*Holding responsibility the smooth operation of the Business Center.

*Assisting guests in preparation of various reports and presentations.

*Typing, taking the minutes of the meetings and carrying secretarial duties for the guest.

*Assisting guests with technical (mostly computer) questions, i.e. laptops, various e-mail methods, internet, burning CDs, Scanning, etc.

*Acting as receptionist for the guest and, when necessary providing assistance to callers as required.

*Handling and managing local and international conferences, conventions.

*Register all guest incidents and requests in log Book .

*Handling account procedures.

Education

Bachelor's degree, B.Sc. in Business Information System
  • at El-Shorouk Academy Cairo, Egypt
  • January 2006

Networks Basics Hardware Maintenance Database ( Java - C# - SQL  HTML)

Specialties & Skills

Microsoft tools
Servers
Active Directory
Infrastructure Projects
Information Sharing
Demonstrated skills in trouble-shooting and resolving problems around PCs, operating systems, server
Good knowledge in Opera version 5.0.
Good knowledge in Oasys Payroll, Oasys eHCM.
Managing user, computer, and group accounts and managing resources access
Micros system, Handling Active Directory, Fixing Hardware and Software problems
Active Directory (manage and authorizes all users and computers in a Windows domain type network)
Windows 8.1 Installation and configuration
Software (Installation & Trouble Shooting)
Windows 7 Installation and configuration
Windows Server 2012 Installation and configuration
Windows Server 2012
Windows 7
Time management
Hardware (Server/Client Installation & Repair)
Communications skills
Windows Server 2008 Installation and configuration
Management skills \ Team player \ Good business sense

Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

Prince2 Foundation (PRojects IN Controlled Environments) (Training)
Training Institute:
Megasoft
Date Attended:
December 2016
Duration:
40 hours
Windows Server® 2008 Applications Infrastructure, Configuration. (Certificate)
Date Attended:
January 2012
Valid Until:
January 2012
Windows Server® 2008 Network Infrastructure, Configuration. (Certificate)
Date Attended:
January 2012
Valid Until:
January 2012
Windows Server® 2008 Active Directory, Configuration. (Certificate)
Date Attended:
January 2012
Valid Until:
January 2012
Windows® 7, Configuration. (Certificate)
Date Attended:
January 2012
Valid Until:
January 2012
Enterprise Administrator on Windows Server® 2008. (Certificate)
Date Attended:
February 2012
Valid Until:
February 2012
ITIL foundation V3 Certified (Information Technology Infrastructure library) (Certificate)
Date Attended:
March 2013
Valid Until:
March 2013
Managing Office 365 Identities and Requirements. (Certificate)
Date Attended:
November 2014
Enabling Office 365 Services. (Certificate)
Date Attended:
November 2014
Implementing Microsoft Azure Infrastructure Solutions. (Certificate)
Date Attended:
December 2014
COBIT 5 Foundation (Control Objectives for Information and Related Technologies) (Training)
Training Institute:
Megasoft
Date Attended:
October 2016
Duration:
40 hours
 Microsoft System Center Configuration Manager 2012. (Certificate)
Valid Until:
January 2013