Asra Jahan Asra Peerzada, Customer Care

Asra Jahan Asra Peerzada

Customer Care

MELITI GENERAL TRADING LLC

Location
United Arab Emirates
Education
Master's degree, Marketing
Experience
5 years, 0 months

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Work Experience

Total years of experience :5 years, 0 months

Customer Care at MELITI GENERAL TRADING LLC
  • United Arab Emirates
  • October 2013 to June 2013

Handling Telesales and Office Administration.
Handling all the calls pertaining to queries, new services and complaints.
Following supervisor for the service schedule Preparing quotations, follow-up of quotations preparing contracts and keeping records of all the pending and completed services.
Planning, Organizing Meetings for Superiors.
Administration function such as preparation of inter-office memorandums, correspondence, documentations, filing, reporting to the management, etc.
Handling and preparing daily schedules.
Responsible for timely, accurate quotations and various pro-forma invoices to customers, processing inquires through personal visits, email, phone and fax.
Developed and sustained relationships with potential and existing clients by coordinating professional meetings, attending promotional events and providing effective administrative support.
Actively supported company sales team - Coordinated sales, pre-sale material and after-sale deliveries. Handles contacts.

Marketing Executive at PROLOGIXLLC
  • United Arab Emirates
  • July 2012 to December 2012

Handling Marketing Dept. for Prologix Distribution.
Create marketing plans geared toward end users for each key product within portfolio, in line with strategy and targets and within budget.
Work with the in-house designer to produce materials of visual impact and within brand guidelines.
Communicate to rest of marketing team about new innovations and how they can be used to leverage marketing efforts.
Write copy for each product, reflecting key messages, features and benefits.
Involve key stakeholders for product at each stage of campaign, and report results once completed.
Preparation & delivery of marketing plan within key objective.
Events planning, organization and execution.
Copy writing of articles, marketing materials etc.

TRIBHOVANDAS BHIMJI ZAVERI LTD.

Customer Relationship Officer at BTL
  • January 2011 to June 2011

Handling Sales Team for Sales (Gold & Diamond)
Maintaining an active database of Loyalty & Prospect Customer.
Maintaining the Monthly Individual Performance report of C.S.E to monitor performance & KPI achievements.
Recommending of new strategies for product development.
Maintaining CRM practices at store level.
Precious Inventory management as per Industry Standards.
Managed a staff strength of 18 and Maintaining 100% Adherence of Company Guidelines
Motivating Staff for their Performances and Achievements.
Maintaining Monthly Walk- In and Walk - Out Reports.
Making effective decisions.
Being a good team player.
Conducting ATL &

Senior Customer Care Executive at DAMAS RETAIL JEWELLERY PVT. LTD
  • India
  • January 2007 to December 2010

Maintaining active database of all the probable clients.
Development of essential product Branding & Advertising.
Maintaining Inventory.

Sr. Executive at GITANJALI JEWELS LTD
  • India
  • January 2013 to

Handling Exhibitions PAN India.
Planning, Organizing & Executing exhibitions at stores, corporates & off site.
Create marketing plans towards end users for each key product within portfolio, in line with strategy and targets and within budget.
Initiate Tele - calling by sales staff for Exhibition Promotions.
Maintaining Inventory & Sales data during exhibition period.
Market research and competitor analysis.

Education

Master's degree, Marketing
  • at United Business Institute
  • April 2011
Master's degree, MBA ( Marketing)
  • at University of Belgium
  • January 2011
Bachelor's degree, Commerce
  • at Kamla Mehta college of commerceUniversity of Mumbai
  • January 2008

Specialties & Skills

Jewelry
account
Teleservice
Customer Service Skills
ADMINISTRACIÓN DE BENEFICIOS
ADVERTISING
CUSTOMER RELATIONS
CUSTOMER SUPPORT
DATABASE ADMINISTRATION
INVENTORY MANAGEMENT
LA GESTIÓN DE LA MARCA
ORGANIZATIONAL SKILLS

Languages

English
Expert

Training and Certifications

Tally ERP9 and Advanced Excel (Training)
Training Institute:
Aptech Institute of Inda
Date Attended:
January 2015
Duration:
6 hours