Customer Care Cum Admin
Meliti General Trading LLC
Total years of experience :7 years, 0 months
• Handling all the calls pertaining to queries, new services and complaints.
• Following supervisor for the service schedule Preparing quotations, follow-up of quotations preparing contracts and keeping records of all the pending and completed services.
• Planning, Organizing Meetings for Superiors.
• Administration function such as preparation of inter-office memorandums, correspondence, documentations, filing, reporting to the management, etc.
• Handling and preparing daily schedules.
• Responsible for timely, accurate quotations and various pro-forma invoices to customers, processing inquires through personal visits, email, phone and fax.
• Developed and sustained relationships with potential and existing clients by coordinating professional meetings, attending promotional events and providing effective administrative support.
• Actively supported company sales team - Coordinated sales, pre-sale material and after-sale deliveries. Handles contacts.
• Planning, Organizing & Executing exhibitions at stores, corporates & off site.
• Create marketing plans towards end users for each key product within portfolio, in line with strategy and targets and within budget.
• Initiate Tele - calling by sales staff for Exhibition Promotions.
• Maintaining Inventory & Sales data during exhibition period.
• Market research and competitor analysis.
TRIBHOVANDAS BHIMJI ZAVERI LTD. (Duration: Mar 2011 - Till Date)
Designation: Customer Relationship Officer (Floor Manager)
Job Profile: Handling Sales Team for Sales (Gold & Diamond)
● Maintaining an active database of Loyalty & Prospect Customer.
● Maintaining the Monthly PCR report of C.S.E to monitor performance & KPI achievements.
● Recommending of new strategies for product development.
● Maintaining CRM practices at store level.
● Precious Inventory management as per Industry Standards.
● Managed a staff strength of 18 and Maintaining 100% Adherence of Company Guidelines
● Motivating Staff for their Performances and Achievements.
● Maintaining Monthly Walk- In and Walk - Out Reports.
● Making effective decisions.
● Being a good team player.
● Conducting ATL & BTL Activities.
ATL Activities: Annual Promotions (Discount Schemes)
Organizing High End Jewellery Showcase at Store for our Customers.
BTL Activities: Community Events at Ladies Club/ Family Destinations.
Special Promotions for Loyalty Customers.
Organizing Exhibitions.
DAMAS RETAIL JEWELLERY PVT. LTD. (Duration: Oct 2005 - Dec 2006)
Designation: Senior Customer Care Executive.
Job Profile: Sales and Customer Relations Management.
● Inventory and Stock Management.
● Developed high Merchandising standards and follow Benchmarks.
● Maintaining HNI client relations.