Director & Leadership, Soft skills, Behavioral and Customer Service Trainer
Ennhance Performance and Hospitality Consultants
مجموع سنوات الخبرة :5 years, 9 أشهر
November 2011-Till Date
Designation: Director & Leadership, Soft skills, Behavioral and Customer Service Trainer
Company- Ennhance Performance and Hospitality Consultants
Key Responsibilities
* Planned, designed and facilitated training using a wide variety of training aids, motivational and implementation strategies The modules depend on individual requirements and are tailor-made to suit the client's needs and are modified, developed and delivered regularly on an ongoing basis after feedback, review and research
* Research educational resources on the internet and incorporate learning modality principles and individual instruction training, thus engaging employees and students in active learning.
* Imparted training on Leadership styles
* Imparted training on Effective Appraisals, How to Ace an IJP, Negotiation skills, Selling skills, Interpersonal skills
* Defined career path for all levels in an organization.
* Active member in creating the Job Description for various levels of the organization
* Developed robust measurement system to capture KPI for an Organization
* An active assessor in Coca Cola India, assessing the sales representative on their skills and identifying areas of opportunities
* Understand the LLN needs and remedial steps
Training programs:
* Leadership Programs
* Train The Trainer
* Coaching and Mentoring
* Campus to Corporate
* Communication Skills \[ Written & Oral \]
* Presentation Skills
* Cross Cultural Training & Intercultural Sensitivity Training \[ UK & US \]
* Emotional Intelligence & Self Awareness
* Problem Solving with Creativity
* Creative Visualization & Success Programming
* English - Written & Spoken \[Neutral Accent \]
* Stress Management
* Work Life Balance
* Team Building
* Innovation and Creativity
* Customer Relationship Management
* Negotiation Skills
* Personality Development Programs
* Time management & Goal Setting
* Study skills
* Outbound Learning Programs
* Stress Interviews
* Assessment centers
Client list:
* Genpact Headstrong
* NIIT
* Luminous
* HCL Technologies
* Coca Cola
* National Insurance Corporation
* Vodafone Mobile Services Limited
* IBM
* EMIRATES UAE
July 2009 - November 2011
Designation: Customer Service Manager/Team Leader
June 2008- June 2009
Designation: Customer Service Assistant Manager
Company- SITA (SOCIETE' OF INTERNATIONAL TECHNOLOGY AND AERONAUTICS) WNS GLOBAL SERVICES PVT LTD
Summary: Responsible for providing quality and efficient customer service to customers through the daily management of a team of up to 75 employees to include hiring, motivating, recognizing and rewarding, coaching, counseling, training and problem solving. Additionally, responsible for assisting Senior Manager with development, analysis and implementation of staffing, training, scheduling, and reward/recognition programs for employees, and preparing budget as per the PnL, and identifying the need of the client thereby adding new processes and manpower.
Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs.
Certificate IV TAE40110 in Training & Assessment
1997-2000: B.Sc. (Bio) -Allahabad University India
-- 1996-1997: ISC- St.Mary's Convent, India
-- 1994-1995: I.C.S.E. - St.Mary's Convent, India