Augustian Francis

Sales & Marketing of KISWOK Manhole covers and Gratings across the whole of Qatar.
Ensuring high standards of customer service is delivered.
Manage and grow key account relationships.
Contributing to customer satisfaction by ensuring the accuracy and timely processing of orders.
Collaboration with other departments of the principal company.
Arranging production of presentations and supporting material, such as technical papers or customer references, to help sales representatives win business.
Maintaining sales records as a basis for reports to the senior management team.
Providing information to the finance department on incoming and completed orders as a basis for forecasting cash flow.
Inventory management
Achieve revenue and collection targets.
Monitoring Market Intelligence within the industry.
Co-ordination with various government authorities, consultants and architects to get the product approvals.

Responsible for providing administrative support and Initiate, develop and execute strategies to achieve the profit growth and expansion of company’s services.
Support project manager including, preparation of documents and follow-up on timelines and deliverables.
Adhere to all quality standards and processes, for the acquisition of customers, opportunities and submission of tender and contract documents.
Coordinates subcontractor activities to ensure orderly and efficient completion of work.
Resolve contract issues, claims and disputes quickly and efficiently by recommending a course of action and escalating issues as appropriate.
Coordinate and establish the development of organization policies, procedures and standards consistent with providing optimum service for clients.
Support and facilitate periodic and regular benefit plan evaluations and changes including plan analysis, contract review and employee communications.
Supervise and evaluate performance of subordinates, ensure they are adequately trained to carry out their responsibilities, resolve problems and set deadlines to ensure completion of assignments on agreed timelines.
Maintains HR records by recording new hires, transfers, terminations, changes in job classifications, merit increases; tracking vacation, sick, and personal time.
Compose and distribute routine written correspondence from human resources
Database management, arranging presentations, organizing meetings, Travel arrangement and Maintaining Confidential Files.
Oversee the Petty cash, compliance operations and accounting.

 To manage Branch Operations, Customer Services, Administration, Process Training and Persistency, Handling renewals and policy servicing.
 Preparing Daily MIS and maintaining various reports and other data related to stocks and assets.
 Use Admin module to approve proposal and cashier entry.
 Ensure strict adherence to processes, compliance, audit and regulatory guidelines.
 To monitor initial Medical and Financial Underwriting.
 To ensure delivery of high-end services to both internal as well as external Customers.
 Have been key part of new projects being launched to improve and enhance customer services.
 Look after Vendor management.
 Petty cash maintenance and Branch cost cutting.
 Handle complaints efficiently and take corrective action for remedy.
 Manage Customer calls and customer desk effectively. Interacting with officials at Head Office.
 Key member of team to gain ISO 9000 certification for our branch. Audited existing processes, wrote work procedures, trained staff and achieved certification.