IT Head
Elegant Hotels / Multaqa Al Zad (Al-Arabia Group)
Total years of experience :15 years, 1 Months
Managing a team of over 40 administrative & technical staff. Strengthening the IT infrastructure through to implementing new technologies.
Managing IT Administrative jobs for international Restaurant Brands: Asador De Aranda (Spanish), Leila Min Lebanon (Lebanese), Scalini (Italian) & Umaymati (Saudi)
Responsible for all hardware computer, iMac, POS and software installation, maintenance and repair.
Performing routine audits of systems and software.
Manage the IT budgets and expenditure on hardware and software.
Developing & maintaining the company IT systems, software and databases.
Recommending and implementing improvements and efficiencies.
Reporting to the IT Director & Chief Executive.
Responsible for the recruitment and training of new staff.
Extensive knowledge of: Microsoft Windows Server 2000, 2003 & 2012 R2
Windows 2000, 2003, 2007, 2010 & 2012 & 2016 R2, wired and wireless networking skills, desktop and server, hardware, antivirus and remote support products.
Responsible for Installing support and maintain hardware and software infrastructure according to best practices.
Monitoring and supporting IT infrastructure required to allow smooth functioning of the organization with 12 branches.
Investigating and troubleshooting systems, printers, scanners and network LAN/WAN connectivity problems, diagnosing and solving hardware or software faults.
Administrate Active directory services, create user accounts, Reset password. Disable\Enable user accounts.
Deployment of Servers, Managing Groups, Users and Computer Accounts by assign various utilities like Disk Quota management, Log on hours, User rights, User Permissions, Sharing Network Resources and Group Policy.
Took care of all Operational and Technical Escalations by Technical Support Engineers. And ensure the day-to-day calls of all customers should be attended properly & closed towards customer satisfaction.
Resolving most of the calls over the phone or remotely using remote tools.
Support and maintain MS Server/Desktops and MS Exchange
Setting up and configuring new laptops and desktops with authorized software’s
Creating purchase requisitions for IT hardware/software
Responsible for managing backups and tape rotation
Ensuring all software purchased licensing is recorded and maintained
Setting up new users' accounts and profiles and dealing with password issues.
Configuring VPN to the user computers.
Responding within agreed time limits to call-outs and Prioritizing, managing many open cases at one time.
Planning and undertaking scheduled maintenance upgrades.
Supporting the roll-out of new applications.
Experience of using System Administration tools like Team Viewer, RDP, Any Desk etc.
Replacing hardware peripherals and LAN cables as required
Maintaining records of software licenses.
Managing stocks of equipment, consumables and other supplies.
Technical Skills:
CCTV/IP CCTV:
Installing the video & audio CCTV surveillance system with DVR and NVR system, using Different types of cameras to a premises and Connecting Cameras to the system.
Software Installation for the above systems to make them online through TCP/ IP.
Configuration, integration and testing of installed systems, applications & software.
BIOMETRIC/ACCESS CONTROL:
Designing, installation and commissioning of complete Access control systems by Bio Time 7.0, Biometric Devices & time attendance system.
Software Installation for the above system to make them online through DDNS.
Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.
Performing disaster recovery operations and data backups when required.
Protecting data, software, and hardware by coordinating, planning and implementing network security measures.
Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems.
Replacing faulty network hardware components when required.
Maintaining, configuring, and monitoring virus protection software and email applications.
Monitoring network performance to determine if adjustments need to be made.
Conferring with network users about solving existing system problems.
Coordinating computer network access and use.
Designing, configuring and testing networking software, computer hardware, and operating system software.
PTCL (Pakistan Telecommunication Company Limited) call center that was providing services to the PTCL clients via
phone call or via access remotely on behalf of company.
Interflow is one of the Pakistan’s leading Ad-agency, the organization comprises of different operating systems including Windows Servers 2003, Microsoft Windows XP, Microsoft Windows 7. I determine the exact nature of problems (1st to 3rd line support). Providing for end-users and support to over 100 users. Providing expedient error corrections and solutions whilst working on projects in a variety of support and development roles.
Supervised in designing, installing, and configuring Local Area Networks and designing and simulating Wide Area Networks, ability to design hierarchical network structures and assign sub networks over various physical media
Providing support of IT hardware, software and networks.
Trouble shooting, administration and support of Windows Server 2003 and SMTP-MDaemon on Dell hardware at all levels.
First, second and third line support.
Pro-active in ensuring stability, response time, operational consistency and Life Cycle over the Network. 24x7 monitoring on users.
Optimum trouble shooting and problem-solving abilities developed.
Managing the email system and ensuring the appropriate level of anti-virus protection.
Programming of routers and switches, and performing troubleshooting tasks for connectivity, speed, and packet loss issues. Advanced Router/Switch managing and configuring boot image files, creating and configuring VLANS, and writing Access Control Lists for security purposes.
Held multifaceted responsibilities to configure, install, and administer network. Established new IT Policies, which defined acceptable use of IT assets within the Company. Fulfilled administrative responsibilities including changes to user desktop and e-mail. Installed and configure servers in addition to facilitating Backup and restoration using Server utilities. Actively provided desktop, configuration and phone support for software and hardware. Carried out full installation of Cisco router, cabling for routers, switches and hubs. I was responsible for:
Installation, modification/upgrading, troubleshooting, security and repair of the entire Network related hardware.
Pro-active in ensuring stability, response time, operational consistency and Life Cycle over the Network.
Knowledge with Microsoft Domain model running Windows server, windows Vista, Windows XP. Capability of handling Active Directory, DNS, DHCP, FTP, RAS, Backup Server, Print Server, and ISA.
Monitoring and troubleshooting of network equipment’s and troubleshooting of all servers. Installation, configuration and troubleshooting on MS ISA and Exchange Sever
Installation of operating systems and all kind of software and hardware in Network environment.
Computer Science
Diploma of Associate Engineering in Electronics (3 years)