Training Service Manager
Danaher
Total years of experience :15 years, 0 months
Research Project
• Delivered several HR Development freelancing projects related to; EFQM Assessment, job analysis, job description, job evaluation & grading, capacity/effectiveness measurement (FTE), HR Policy and Procedures.
• Worked as a professional trainer for business entrepreneurship Incubators such as The Tank by Umniah and TTinnovation in Jordan.
A. Consulting Projects delivered between 2015 - until now:
• Job Analysis, Job Description and Evaluation, (+500 employees), UAE
• EFQM Excellence Model Assessment, (+1000 employees), UAE
• Performance Management System and Competency Matrix, (+500 employees), Jordan
• Employee Utilization and Full Time Equivalent (FTE), (+500 employees), PKF International, Jordan
• Instructional Design: Training Content Development and Instructor Manual, (+500 employees), Jordan
• Entrepreneurs and Small-Medium Startups Coaching and Consultation, Ttinnovation and Tank by Umniah, Jordan
• Instructional Design: Customer Experience Management - Training Content Development, SEDCO, Jordan
• Instructional Design: Technical Presales Customer Visit Management (IT background) - Training Content Development and Training Reference Manual, SEDCO, Jordan
B. Areas of training programs delivered between 2015 - until now:
• Effective Communications Skills, Jordan and KSA.
• Professional Writing (All types of communications), Jordan and KSA.
• Customer Relationship Management CRM, Jordan and KSA.
• Problem Solving and Decision Making, Jordan
• Human Resources Management (HR functions related to selection & recruitment, Learning and Development, Career Development, Performance Management), Jordan
• Leadership and Organizational Development, Jordan and Qatar
• Performance Management System, Jordan and Qatar
• Career Planning for Graduates, Jordan and Qatar
• Data Analytics and Business Intelligence/Dashboard Design, Jordan and Qatar
Manage consolidated Divisional planning, budgeting and forecasting processes ensuring alignment with Group guidelines and timetables, incorporating appropriate challenge and analysis, with clearly defined accountability for delivery of these plans.
Manage the Division’s management reporting process including the development, communication and implementation of management reporting requirements, policies and timetables that align with Group management reporting requirements to ensure efficiency and accuracy.
Set a 3-5 strategic plan for Qatar Duty Free in line with Qatar Airways vision and future plans.
Set Company and department strategic objectives, Key Performance Indicators, targets and align them with the teams and individual plans and competencies.
Manage consolidated Divisional planning, budgeting and forecasting processes ensuring alignment with Group guidelines and timetables, incorporating appropriate challenge and analysis, with clearly defined accountability for delivery of these plans.
Develop and produce reporting analytics to clearly identify key trends or issues in the Division that necessitate further analysis and discussion.
Develop and manage agreed Divisional metrics linked to strategy and business plans to ensure appropriate metrics are included within Senior Management reporting to support decision making.
Conduct Performance Management and department review for monitoring and evaluation.
Set Talent Management plan and Identification Matrix, HR Balance Scorecard, HR Planning and Capacity Building, Personal Development Review Process and KPIs Measurement.
Establish the Business Intelligence function/department and conduct frequent analytics (BI) platform to support/improve the department performance using SAP, PowerBi, Pentaho and various Bi tools.
Handle capex projects related to BI tools, Business Cases, Project Evaluation, Performance Review, etc.
Measure employee productivity and effectiveness (FTE) and Provide professional development for the Organizational Development.
Development and the continuous improvement of training courses which includes the development and use of a Quality Management Methodology and the conduct of evaluation and validation activities in support of that system.
Training Needs Assessment and Training Evaluation Kirkpatrick's Four-Level Training Evaluation Model
Training Design and Delivery Standards and best practices for classroom, virtual learning and On Job Training.
Design and implement the Learning Quality Management System.
Design learning programs for On-Job Training Process, Training Design and Delivery Standards, Adult Learning, Performance Coach, etc.
Design and develop training programs and New Hire orientation program.
Identify training and development needs and opportunities and prepare the annual training plan according the needs and provide suggestions for training budget.
Conduct Job analysis associated with competencies framework and job specifications, and review the job description.
Develop Succession Planning by identifying the key personnel and create effective training and developmental plans.
Develop Performance Management System to ensure the alignment with AIG vision, objectives, strategy and continuous feedback is given to employees. Manage the performance appraisal cycle on regular basis.
Conduct gap analysis associated with corrective plan in which the results utilized in the preparation of developmental and training plans.
Ensure knowledge transfer and team building, coordinate creation of action plan, and follow implementation of the action plan, management of the team.
Conduct employee engagement to understand the employee satisfaction by surveying, analyzing collected data, presenting results to HR Director and provide recommendations for increasing employee engagement.
Create and develop the performance management system - MBO based.
Create Competency Mapping, dictionary and matrix.
Develop the organizational structures and identification of roles across the organization.
Prepare the training budget based the training needs analysis
Execute training statistics related to the ROI, prepares reporting on training activities on regular basis.
To conduct periodical Training Needs Assessment for all company departments through an Integrated Planning Process, the use of questionnaires and survey and regular consultation with Line Managers and employees to ensure that organizational and individual training and Development needs are continually met.
To prepare the annual training plan and maintain the implementation process on monthly basis.
To conduct gap analysis survey to compare the employee’s current performance with the expected and respectively advise such corrective action and recommendations to bridge the gap.
To support the succession planning process with an effective training plan aims to enhance the targeted successors with desirable knowledge, skills and ability.
To conduct orientation session for the new employees and King Abdullah II Award for Excellence.
To set all logistic arrangement for In-House and Out-side training i.e. instructor profile, transportation, syllabi, handout material, invitation, training hall reservation, hotel and ticket reservation.
To provide the best quotation offers for the training course and obtain international training funds, workshops and initiatives to maintain aligned with the budget.
To manage the training agreements, fellowship, membership (for instance, IATA & JAC agreement, ACI Membership, Korea - ICAO Fellowship, and UAE General Civil Aviation Authority).
To pre- post evaluate the training programs to ensure the delivery of the training objectives and goals.
To assess the training impact for the employee’s performance level.
To conduct and review the job analysis, job specifications, job description and competencies matrix and performance criteria in compliance with the company mission and strategic plan.
To simplify the company services and process through systemic flowcharts and manual to ensure the delivery of the company mission efficiently and effectively.
To participate in setting the human resources and training the Key Performance Indicators (KPI’s).
To manage the Human Resources Information System (HRIS) and high focus on the training and development functions.
To design and analyze the employee satisfaction survey and other related surveys such investor and passengers satisfaction based on statistical methodologies.
To participant in the King Abdullah II Award for Excellence committee
To work as an official writer for JAC’s official website and newsletter.
Other responsibilities:
Acting Planning Head.
Liaison Officer, ODA and Financial Assistance.
• Understand Arab Gulf Companies' engineering & Business requirements which is not limited to (Building & Construction, Infrastructure, Mining, Manufacturing, Industrial, Finance, Accounting, Business, and Public Relations, etc)
• Match the clients' requirements with company's databank of CV's which includes more than 170, 000 CVs as well as the Jordanian Manpower qualifications
• Customize the clients' orders regardless of the company size by providing the optimal candidates throughout weekly advertisements in the public newspapers, Head Hunting, and Job fairs
• Conduct selecting, and short listing process starting from screening, interviewing, and conducting required tests and evaluation for the potential candidates upon the client request
• Monitor & evaluate the engineering recruiting team workflow which are not limited to CV's screening & updating, Interviews arrangement, Job Offers & Contracts negotiations, and ending with visa finalization process
• Follow up the clients and candidates claims and inquires, and problem solving
• Follow up the department team daily reports, emails, any other correspondences
- Conduct extensive online research, desk research, and field market research, collecting the primary and secondary data to identify the market needs and behavior, setting up business plans and marketing plans as consulting team work in many business development projects for SMEs companies in Jordan.
- Conduct Business translation work (English into Arabic & Arabic into English) for Market researches & studies made by the company and correspondence materials (Emails, Fax, and post)
Leadership Strategic Management Performance Measurement Change Management Innovation & Entrepreneurship Managing in a Global Economy
