HR Adviser/Consultant
Various projects
Total years of experience :19 years, 11 Months
1) CANEX Aluminum A large aluminum extrusion plant in 6th of October City.
A 3 months project (Feb - May, 2016) that covered:
• Created and conducted an employee satisfaction survey & provided analytics for the results
• Conducted a communication forum with all operations teams & top management
• Established the Hierarchy concept with hourly manpower (Blue Collars) to embed the concept of process in their activities and inquiries
• Improved some personnel & employee related relations process
• Presented draft of proper contractual document
• Reported some Labor Law & Social Insurance Law misaligned practices
• Re-built rapport between the manpower and the HR department
• Established external recruitment channels for Mass Recruitment of hourly manpower, due to lack of recruitment team
• Established Task Force concepts with subject matter experts concerning recruitment
• Encouraged subject matter experts to delegate team members to participate in the recruitment process for time utilization & efficiency purposes
• Presented a draft for Performance Management system & forms (Quantitative & Qualitative)
• Participated in establishing incentives schemes for Hourly positions, all across the operations and services' teams
• Advised some facility improvement tips for enhancing work environment
2) Kovay Training & Consulting A growing Training & Consultancy provider
On-going project (July - present) that's covering:
• Establishing the needed legal personnel documents for the company's start-up phase (Contracts - internal policy)
• Establishing a channel for recruitment of new team members of Consultants & Trainers
• Participating in the Corp ID & Branding improvement process
• Participating in the facility establishment & management
• Coaching & Mentoring young talents of the team
• Providing solid HR advisory system for personnel/recruitment/policies & procedures activities
• Providing a Subject Matter Expert role for HR related courses' development
Head of the HR & Admin Dpt. reporting to the General Manager. supervising a team of four.
Achievements:
* Kick off the new Payroll Banking system; with all relevant logistics from database, announcements, administrative activities, automated Payslips.
* Designing new policies for attendance to accommodate to the business requirements and allow more flexibility to employees.
* Designing new KPIs for the department, according to the new set plan to be carried out.
* Designing & conducting coaching sessions across the company for newly introduced concepts and systems.
* Conducting the quarterly Communication Forum.
* Recruitment & Employee relations supervision & handling with 2 of the team members
* Upgrading & Enhancing current automated systems of Leaves, and attendance with the Development division.
* Improving the internal HR site; extra facilities for employees, and regularly updated.
* Designing Employees' Handbook in English, and supervising the Arabic version.
* Sustaining current Training activities, and designing the TNA & Plan for 2015.
* Supervising the Administration; for better facilities across the company with constant enhancing & improving.
Participated in a couple of HR Consultancy projects:
- TAG Consultancy:
conducted an employee research, and job satisfaction survey, for designing a Benefits scheme with Suez Canal Container Terminal East Portsaid.
- Advansys Engineering Consultancy:
Kicked off the recruitment process for a variety of Engineering specialties for one of their large clients with Europe & USA based operations.
- Freelance recruiting
- Sep 2009 - May 2010: Manufacturing & Supply Chain sector - HR Coordinator for Recruitment & Training of the sector and the central HR department, that included all factories in GB Auto Group, for both passenger & commercial Vehicles, and overlooked 3 Admin Coordinators in the process). Was reporting to the Chief Officer of the Manufacturing & Supply Chain sector.
- May 2010 - Dec 2010: Central HR - HR Specialist - Covered all recruitment activities across the group including the following BUs & Group companies: Manufacturing, PC Sales & After Sales, CITI for 2 & 3 wheelers, Haram Buses, Ghabbour farms (was overlooking the Personnel & Admin Specialist located in the Farm until Jan 2012), and GB Lease; providing all across the board recruits. Was reporting to the Chief HR Officer.
- Dec 2010 - Aug 2012: HR Business Partner - for rotating variety the Group’s companies & BUs; covering all HR processes\activities for the designated business unit(s). Was reporting to CHRO, then HR Director; dotted line to the BU Chief Officer.
- Aug 2012 - Now: Recruitment Specialist - Sole recruiter for Ignition, GB’s Graduate Program, from August till January 2013, 1st intake now running. Also Handling recruitment accounts of the Manufacturing Sector, and the IT Sector, along with other assignments. Reporting to the Recruitment Director/ Head of Recruitment - Egypt.
Was between jobs, so i made use of the network of contacts i have to help out in some vacancies in recruitment agencies i did work with on both professional & personal level, along with doing some temp office work in an advertising agency "Perception"
Was solely responsible for the recruitment division. Managed to fill 50 vacancies within 8 months, ranging from entry to managerial level. Conducted phone-screening and preliminary interviews. Submitted vacancies’ announcements online. Responsible for registering, participating, and representing the company in important employment fairs, with all administrative included, and conducting brief screening interviews on site. Coordinated recruitment processes with outsourced recruitment service providers.
- Training: Developed a yearly training plan for the entire company, providing all required training programs. Coordinated all training affairs with the IMC and training providers. Developed a Training policy for the company. Coordinated the on-site training programs including internal communication. Coordinated outsourced training.
- Recruitment: Developed & prepared job descriptions. Participated in establishing the Recruitment Policy. Made web-based announcements. Established the Recruitment Database by screening and categorizing all incoming resumes. Selected & short listed candidates. Conducted preliminary interviews and language tests for entry-level & junior level candidates.
And was promoted to Sr. HR specialist before i left and had my subordinate to fill my place.
Established the Personnel files, including all personnel affairs like time sheets and attendance. Tracking employees' leaves requests, to ensure no conflict in schedule. Provided accessibility for training programs which suit employees' current position and enhance their career.
it was more like a trainin period, covering a workshop the company had to recruit a full hotel and hosting staff for the Asian olympics held in Doha, Qatar in 2007. i assisted in screening the database, selecting potential candidates, conducting perlimenary interviews to test candidates' language skills, former experience, and to check for references.
Duties include:
Own and manage the customer relationship: resolving calls in an efficient and timely - manner.
Ensure service level agreements are met and maintained.
Working as part of a team to ensure the Customer Services function offers World Class Customer Service at all times.
Provide internal and external customers with accurate and timely information.
Express free thought and empowerment through the improvements of process and procedure.
To communicate positively with all involved departments in order to facilitate customers receive the expected distinguished service.
Model the Vision and Mission statements of the Customer Operations Department.
Mentor and support new employees.
Make follow up to ensure resolving customers problems on time.
assistant for the office manager, , handeled incoming calls for different departments of the company, , handeled orderes posted by clients to our sales department, , using computer, , sending and replying to overseas faxes, , handeling foriegn customers
Certificate of achievement in becoming a Professional Certified Trainer
Graduted the Human Resources Management Diploma at the American university in Cairo. Studying (with practical workshops) different fields of HR, like staffing, planning, training, compensating...etc. with a B+ Grade.
Studied different branches of Psychology, including Clinical Psychology, Industrial & Organizational Psychology,...etc. After Graduation i was enrolled in Post Graduate Diploma (2 years) first in General studies in Psychology, and the second year i was Targeting to study Military Psychology to enroll in the Armed Forces.
