BANKER
UNIVERSAL
Total years of experience :27 years, 6 Months
Managing all aspects of retail banking in a branch, including teller activities, Sales and customer service. Performed all Universal Banker functions with a focus on enhancing the customer experience. Dealt with a multitude of banking customer interactions following standardized flows that balance security and regulatory requirements with slick customer experience.
•Identified lending and sales opportunities for Personal Loans, Credit cards, insurance, new accounts, and cross-selling opportunities
•Managed 300 plus customer accounts by building relationships and using excellent customer service to satisfying individual needs.
•Acted as the primary point of contact for clients, proactively advised consumer and business clients in their selection of various accounts and other products.
•Served as the custodian of the branch keys with signatures in central bank records as one of the signing authority of managers cheques / pay orders.
•Resolved escalated client complaints/issues promptly and effectively.
•Provided exemplary customer service resulting in increased branch satisfaction scores. Mentored and trained Junior bankers.
Key Mention
•Reputed for listing several companies with the bank by actively coordinating with the company HR / Finance department as well as the banks’ risk department.
Managing all aspects of retail banking in a branch, including teller activities, Sales and customer service. Performed all Universal Banker functions with a focus on enhancing the customer experience. Dealt with a multitude of banking customer interactions following standardized flows that balance security and regulatory requirements with slick customer experience.
•Identified lending and sales opportunities for Personal Loans, Credit cards, insurance, new accounts, and cross-selling opportunities
•Managed 300 plus customer accounts by building relationships and using excellent customer service to satisfying individual needs.
•Acted as the primary point of contact for clients, proactively advised consumer and business clients in their selection of various accounts and other products.
•Served as the custodian of the branch keys with signatures in central bank records as one of the signing authority of managers cheques / pay orders.
•Resolved escalated client complaints/issues promptly and effectively.
•Provided exemplary customer service resulting in increased branch satisfaction scores. Mentored and trained Junior bankers.
Key Mention
•Reputed for listing several companies with the bank by actively coordinating with the company HR / Finance department as well as the banks’ risk department.
Assisted clients with all consumer-based needs such as Personal Finance, Credit Card, Vehicle finance, Deposit, Fee-based Products/Savings Plans, Personal and SME Account opening and maintenance. Effectively cross-sold products ensuring high client retention levels.
•Consistently exceeded established deposit, loan and referral goals.
•Ranked #1 in total sales for Insurance and Savings across several months.
•Awarded a recognition certification on account of multiple customer appreciations.
•Created and maintained an organizational system for official documents ensuring correctness and completeness of all applications and forms.
•Maintained regular compliance training to remain within protocol at all times.
Key Mention
•Opened several Gold Accounts despite not being a Gold RM.
Assisted clients with all consumer-based needs such as Personal Finance, Credit Card, Vehicle finance, Deposit, Fee-based Products/Savings Plans, Personal and SME Account opening and maintenance. Effectively cross-sold products ensuring high client retention levels.
•Consistently exceeded established deposit, loan and referral goals.
•Ranked #1 in total sales for Insurance and Savings across several months.
•Awarded a recognition certification on account of multiple customer appreciations.
•Created and maintained an organizational system for official documents ensuring correctness and completeness of all applications and forms.
•Maintained regular compliance training to remain within protocol at all times.
Key Mention
•Opened several Gold Accounts despite not being a Gold RM.
Performed periodic user profile/options review for all SEC-administered systems/applications as per policy. Received Exceeds Expectation Rating for 3 consecutive years.
•Conducted User Acceptance Testing (UAT) on applications before Go Live and provided findings to the management.
•Identified process gaps and recommended business process improvements and enhancements.
•Served as the lead officer across multiple system testing assignments and signed off several critical banking applications.
•Reputed for having a zero-failure record on all signed off applications.
•Performed periodic user profile/options review for all SEC-administered systems/applications as per policy
•Implementing periodic review feedback
•Processed day-to-day user requests from ENBD Systems/Application users. This function includes user creation, deletion of IDs, enabling IDs, disabling IDs, modifying IDs and resetting user passwords for systems/applications
Key Mention
Appreciated with the GEM Award and multiple certificates for exceeding service expectations.
Performed periodic user profile/options review for all SEC-administered systems/applications as per policy. Received Exceeds Expectation Rating for 3 consecutive years.
•Conducted User Acceptance Testing (UAT) on applications before Go Live and provided findings to the management.
•Identified process gaps and recommended business process improvements and enhancements.
•Served as the lead officer across multiple system testing assignments and signed off several critical banking applications.
•Reputed for having a zero-failure record on all signed off applications.
•Performed periodic user profile/options review for all SEC-administered systems/applications as per policy
•Implementing periodic review feedback
•Processed day-to-day user requests from ENBD Systems/Application users. This function includes user creation, deletion of IDs, enabling IDs, disabling IDs, modifying IDs and resetting user passwords for systems/applications
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