General Manager
Cool Air
Total years of experience :27 years, 1 month
Developed both workshop and warehouse layouts, made documentation system, wrote work procedures.
Hired and trained staff builds and retains high performance teams, coaching and motivating employees.
Managed service quality, achieved high customer satisfaction, contributed to repeat and referral business
Marketed company's services to potential customers, such as bus manufacturers, car agents, oil companies, banks and tourist companies.
Boosted company's profit through importing most parts used in service operation from manufacturers, leading to lower cost, increased profit and better parts quality.
Created new revenue streams by distributing these parts to local distributing companies.
Visited international fairs, sourcing products and material needed for operation, negotiated terms and prices with suppliers.
Managed Purchasing and logistics operations, parts orders, delivery dates, shipping dates, making of all documents and legalization, and arrange payment to all concerned parties.
Developed solution for accurate cost calculation of imported parts.
Started after market division and planed operation.
Inspected machinery and production lines before shipments.
Trained staff on new machinery and coached them during production process.
Planned, directed, coordinated and assigned manpower to efficiently meet production requirements.
Supervised inventory control system.
Prepared accurate specifications for purchase of materials and equipment for purchasing department.
Strengthened company's business by leading implementation of custom fit AC units.
Collaborated with the client's project managers regarding design parameters.
Designed products, produced prototype, tested prototype, get customer approval, designed molds needed for production.
Directed production to ensure projects were completed to company standards, on time and within budget constraints.
Directed installations of new products maintaining cost and time of installation at minimum.
Started business, planed operation and contributed in all financial and technical decisions.
Handled all technical issues, trained service members, performed new products installation / evaluation.
Supervised testing and evaluation of company’s products, at customers service centers, analyzed problems in products and resolve them.
Provided recommendations which resulted in performance boosting modifications.
Resolved part and assembly discrepancies.
Tested equipment to ensure compliance and eliminated machine defects through recommendation of machine adjustments.
Improved customer satisfaction ratings by 30% by implementing a new customer support program that solved most of the problems they face with their end users.
Leading a team of 11 professional technicians, performing installation and after sales service of UPS sold by company.
Managed spare parts and inventory.
Accountable for after sales service including overall customer satisfaction.
Managed implementation of service contracts, scheduled all routine maintenance visits.
Managed and processed all warranty claims with foreign suppliers.
Managed local assembly project and served as primary liaison between Nile Engineering, NASCO and Fiat Auto (Italy).
Contributed in the making and phrasing of the business contract between the three companies.
Managed reconciliations of proposed cash flow statements until it fits with the project's time table and financial agreement.
Oversaw implementation of project, making sure progress is according to dates set in the business plan and cash flow statement.
Represents the Nile Engineering Co. during start up phase in NASCO's factory at wadi hoof.
Planed spare parts operation, hired the staff and trained them on all job’s aspects, planed layout of warehouse, contracted with the supplier of hardware, developed shelves numbering system.
Developed documentation system for spare parts department.
Received a training course in Micro-fish reading and parts recognition in Fiat Auto (Italy).
Developed a solution for monitoring cost of inventory, inputs are the ex-work price and other expenses and outputs are exact landed cost price.
Managed business start-up, planed operation, assigned rolls, hired staff, chose location and planed lay out for the service center.
Developed documentation system for service operation.
Worked closely with company’s executives to identify new business opportunities and routinely participated in the strategy- layout meetings.
Received training course on mechanical/ electrical/ body repair in Fiat Auto training center in Turin - Italy.
Managed service operation and provides technical support to upper management & service staff.
Maintained high level of customer service / satisfaction.
Prepared checklists to examine all important parts so technicians can work their way to diagnose faults.
Ordered accurate amounts of parts and supplies to maintain necessary inventory.
Launched fleet owner assistance program, which result in increase in company’s revenue.
Designed and developed electro-mechanical components for new product.
Participated in auto air-conditioner design project, handled prototype installation and testing, performed necessary changes on design, and supervised implementation of these changes in AC factory in Greece.
Read Installation and service manuals then trained technicians on proper service procedures.
Recorded pressure, temperature and humidity levels and created database.
Examined and serviced air conditioning, heating, engine-cooling and electrical systems.
Install new air-conditioning units in non-prepared vehicles (after market installation).
This course includes some important subjects like: Data processing & operating systems and System analysis & Design, there were 80 hrs of practical training. also attended seminars on lotus 1-2-3.
I also passed in the graduation project "Automatic Control" with an "Excellent" grade.