ICT Infrastructure Manager
Jeddah Cables Company
Total years of experience :19 years, 2 months
Jeddah Cables Company is a group of companies specialized in manufacturing all types of cables, copper rod, poles, lighting fixture, panel board and plastics compounding with a capital of SAR 22 Billion and providing employment to more than 1800 employees.
- Leading a team of 13 technicians in multiple sites in Jeddah and Rabigh distributed on 3 companies in group (JCC, ECC, SACLF)
- Leading and undertaking major ICT projects of critical importance, requiring the management of significant resources including the development and implementation of systems and processes to ensure the effective delivery of ICT Technical Services.
- Preparing, monitoring, and controlling OPEX and CAPEX budgets for ICT infrastructure.
- Ensuring the effective, prudent and accountable use of resources by ensuring compliance with relevant policies, guidelines and procedures.
- Designing, executing and managing multisite networks connected through VPN or MPLS this includes fiber cabling (connecting the factories), internal outlets, telecom rooms and interconnectivity (UTP + Fiber).
- Establishing efficient system and processes to manage enterprise ICT assets and ensure its good utilization
- Conducting research and make recommendations on products, services, and standards in support of all infrastructure procurement and development efforts
- Planning the hardware and software requirements for all companies.
- Establishing and managing a professional and service oriented organization to support ICT user through Helpdesk ticketing system and feedback reviews.
- Managing an effective and efficient ICT support help desk function.
- Developing and updating disaster recovery and business resumption plan.
- Designing and implementing ICT security systems for required data protection and access control.
- Implementing and managing low current Systems: CCTV and IP Cameras, Fire Alarm systems, and time attendance systems.
- Reducing communication costs between plants by utilizing VoIP technology, monitoring and control of telephony access and usage.
- Managing contracts of mobile telephony with major mobile providers in KSA.
- Conducting timely performance review, groom and develop staff and keep them motivated to achieve the departmental objectives.
- Contributing to the maintenance of a healthy, safe and equitable working environment by observing Occupational Health and Safety requirements.
Badawi Group - Construction & Development was founded in 1969. The company specializes in land development, excavation and site construction for residential, commercial and industrial projects.
- Built a solid IT infrastructure from Servers, Networking, IP Telephony, and Microwave connections.
- Created secure servers infrastructure on Visualization and storage technologies.
- Developed Stock Management program that is used as a primary database interface to manage constructed units, contracts, bonds, layouts, apartment’s availability alerts and stock report. Program is built on SQL and C#. Program developed specially to as per the requirements of Badawi Group’s management.
- Configured and monitored Video Compression and picture quality vs. the available microwave link bandwidth.
- Configured and monitored Motion Detection, IR and NTP on all CCTV cameras.
- Maintained servers virtual infrastructure based on VMware vSphere 6.
- Managed VOIP network on LAN and WAN connections, using latest Cisco Unified Connection Manager.
- Administer SQL Servers for Stock Management and other DBs like HR database and calls log/monitoring.
- Planned and supervising implementation of microwave links between head office and construction sites for IP Telephony communication, CCTV and remote offices.
- Managed VPN connections to remote sales offices offshore (Canada and Australia).
- Planned future roadmap for technologies used in Architecture and Civil engineering, Workstations farms for 3D rendering and processing.
- Monitored of Simplex Fire Alarm and FM200 Fire Suppression System.
Providing consultancy for Document Management Systems for document archiving and backup, mainly Xerox DocuShare. Projects: - 2013, CBI - Central Bank of Iraq (Iraq): Training of the IT staff on the new document management and routing system that helped Central Bank of Iraq to electronically manage their documents archive. - 2013, Iridium Solutions Company (Iraq, Erbil): Presales services and technical consultancy to help introducing DocuShare to other banks in Erbil. - 2010, Iridium Solutions Company (Iraq, Erbil): Consultancy/Installation/Maintenance of DocuShare servers for document management.
Fattal Group is a leading regional distributor of premium brands operating in the Middle East and North Africa. Fattal Group was founded in 1897 in Beirut, Lebanon.
- Enterprise Printing Solutions Consultation including Pre-sales and Support for Xerox software solutions: DocuSP, FreeFlow,
- CentreWare Web, Xerox Device Manager and Docushare: Document Management, Archiving and sharing solution from Xerox.
- Head of Support Center and Pre-sales for Fujitsu Desktop, Notebooks and Workstations.
- IT Solutions Consultant, Pre-sales and Support (Software & Hardware) solution planning, implementation and support for NEC computers products from entry level to high end scalable servers, FlexPower modular server, Rack and Tower servers, Thin Clients, scalable Fiber-ISCSI Storage area Network (SAN) solutions, Blade servers, High Availability Servers (Fault Tolerance).
- Virtualization solutions: VMware virtualization solution, Neocoretech desktop virtualization.
- VMware ESX, vSphere: Server virtualization, implementation and administration.
- Disaster Recovery solutions: Double Take real time disaster recovery solution implementation.
- Software Security and Backup Solutions such as Symantec Endpoint Protection, ESET Nod32, Acronis and Symantec Backup Exec.
- Exchange Server 2010: Installation and configuration.
- Installation and customer training on Xerox Multifunction print, copy scan, fax Machines.
- Installation of advanced FreeFlow/Fiery RIP servers for production printing machines.
- Installation of Sun/Solaris servers for Document high-volume printing machines.
- 2nd Level support for Xerox software: high-end RIP servers, Fiery/DocuSP advanced color printing.
- 2nd Level support for Xerox Network/IT related Xerox products.
- Assembly of PC systems for end users.
- Maintenance of PC systems.
- Installation of Microsoft software (Windows, Office...)
- Assembly of high end gaming PCs.
- Installation and configuration of home and office wireless access points.
- Built a Microwave station to provide wired and wireless Internet Access for Home users.
- Installation and maintenance for LAN and WAN network to provide reliable Internet connection.
- Managing monthly subscription for end users.
Moderated Cardiff Metropolitan University, United Kingdom
• C++ • JAVA • HTML • Linux • Windows Server • Algorithm • Database 1 / 2 • Graph Theory • Digital Communication Theory • Networking 1 / 2 • Operating System 1 / 2 / 3 • System Security • Computer Architecture and Design • Electronics
