Customer Relationship Specialist
Alfa Telecom
مجموع سنوات الخبرة :11 years, 7 أشهر
• As a part of Alfa team, our efforts led to a sustainable growth increase from 1.6 million subscriber in 2019 to 2.1 million subscriber as of March 2021.
• Ensures business continuity during Covid19 pandemic by working offsite and from home.
• Duo to covid 19 pandemic, targeted campaigns by our Alfa teams encouraged digital adoption usage by clients at an average of 27k new online transaction per month in 2021.
• Handles customer’s complaints and coordinates with respective department to resolve issues.
• Prepares and submits daily work reports including cashier closure and inventory report.
• Consolidates the monthly/yearly target sales statistics.
• Sells and promotes products and services.
• Studied UNHCR birth registration cases for approval.
• Met cross functional teams, UNHCR and NGO representatives for planning and for new policies and procedures.
• Supervised team members during emergency missions.
• Assisted in reviewing monthly log sheets and reports.
• Developed convenient plans and schedules to distribute aid kits efficiently and effectively.
• Directed focus group discussions and social activities.
• Insured smooth coordination between the Ministry, UNHCR, NGOs, and refugees.
• Reported and followed up refugees with special needs with concerned NGO.
• Conducted social assessment through regular home visits and consultation sessions.
• Supervised sales activities of employees and coordinated the delivery of goods and orders.
• Reduced inventory cost by working closely with the inventory staff members to perform inventory analysis and ensured utilization of the inventory effectively, maintaining solid inventory data.
• Handled and resolved potential customer questions/complaints and follow up calls.
• Maintained collaborative relationship with vendor’s representatives for updated product information and built alliances with vendors.
• Compiled and submitted sales and inventory reports to business owners.
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