Senior Supervisor
Orange
Total years of experience :17 years, 10 Months
• Manage a Team of sales agents.
• Manage Both Direct and indirect Sales teams.
• Manage the Wholesales directly to achieve the goals.
• Set the distribution plans in the territory for the Wholesalers. ( product distribution, inventory, pricing…etc)
• Manage the sales Team to achieve the distribution department sales target.
• Develop the team sales skills to achieve the area target.
• Supervises the implementation activities of the marketing strategies in penetrating the market.
• Direct team members to perform POS filtration on quarterly basis to ensure maintaining the POS who are meeting distribution objectives.
• Monitor sales team performance through random field visits, and daily reports.
• Manage and control the availability of products in the market.
• Follow up with sales team in solving POS problems with different parties (distributors, Orange, customers, etc.).
• Ensure that sales team is developing the existing POS to establish larger accounts.
• Monitor the prices of Orange products
• Report all market information to the concerned.
• Contribute in Orange events (manage trade share each on his area).
• Report any network coverage problems by receiving complaints from the sales rep, classify different problems and send to the concerned department following up actions taken.
Achievements:
• My territory was the best in achieving the Orange money (money transfer) service numbers since it was launched in 2014 till end of 2015.
• Exceed in HOW appraisal in 2014 & 2015.
• My territory was the best in achieving the sales in October, November 2014.
• My territory was the best in achieving the sales in Q4-2015.
• Manage a number of POS in certain territory.
• Manage the POSs to achieve the distribution department sales target.
• Develop the POS in his area to achieve the area target.
• Increase the network of the distribution channel through appointing new POS to the sales channel.
• Supervises the implementation activities of the marketing strategies in penetrating the market.
• Follow up POS through frequent visits each according to his areas and report results to his superiors.
• Manage and control the availability of products in the market.
• Train POS sales agent on the new products and services launched by mobinil.
• Solve all POS problems with different parties (distributors, mobinil, customers…etc.).
• Launching all mobinil services in his area upon a selective measurements and conditions (such as installation of Bill Payment @ POS …etc.).
• Update and maintain POS database.
• Control & Monitor the prices of mobinil products and report directly to the head office to maintain its impact on the distributors' classification according to the KPI system.
• Report all market information to the concerned parties (Marketing Intelligence, Technical, and Distribution ….etc.).
• Contribute in mobinil events (manage trade share each on his area).
• Sign contracts with POSs and ensure that POSs submit all required documents; following up circulation of the contracts with other departments.
• Report any network coverage problems by receiving complaints from the Sr. agent classify different problems and send to the concerned department following up actions taken.
• Conduct monthly visits plan to all areas and present visits report including MobiNil merchandising visibility, competitor status and POS sales team performance.
Achievements:
• Exceed in HOW appraisal in 2013.
• The only manager who achieved more than 100% in Q1-2013.
• Named as the rescuer in my team as I got to develop the sales in the areas I managed.
• Always in the top 5 list in the last 3 years.
Complaint Handling Specialist, Mobinil May 2008- Sep2008
• Follow up the technical complaints of the customers and confirm with them problem solution.
• Create a tool that decrease the time of handling the compliant from 40 min/complaint to 5 min/complaint, in which had direct effect on the service level of the complaints.
Senior Customer Service Agent, Mobinil (Call Center) June 06 - April 08
• Effectively handled customers' queries concerning operations.
• Addressed and resolved customer complaints.
• Worked within as well as lead team groups.
Rotation in the Assist Team, Mobinil
* Assistant for Representatives (Helping Representatives for finding information)
• Handling esclated angry customers in a professional way.
Joined the team twice: • Exam and I was in the 1st place
• Recruitment & selection • Compensation & benefits • Contemporary Management • Training & Development • Labour Law • Organizational Behaviour • Human Resources Information Systems
Fair
Graduated from Faculty of Commerce, October 2004 Accounting section, Ainshams University.