Total Years of Experience: 11 Years, 3 Months
November 2021
To Present
Network and IT Support Engineer
at Smartworld Company
Location :
United Arab Emirates - Al Ain
Working as an Operation Centre Engineer in Smartworld Company, For Dubai Airports Business Technology Operation Centre. Dubai-UAE.
Duties:
• To handle incoming technical support incidents and requests.
• Provide technical support troubleshooting networks, servers, hardware systems, operating systems, and application technical issues for all end users via telephone, chat, and remote.
• Monitoring all Cisco, Juniper, Nortel, FTTO and ARUBA devices.
(Using all related monitoring tools: HP NNMi, Air Wave Management System, Junos Space and Cisco Prime Monitoring & Troubleshooting).
• Troubleshooting and solving networking issues - TCP/IP, Layer 1/2 network devices.
• Troubleshooting network devices hardware problems.
• Resolution of calls ranging from simple password resets to complex queries.
• Responded quickly to urgent tickets, ensuring that critical systems were kept online at all times.
• Promote a high level of customer satisfaction through proper telephone
techniques, and respond with an appropriate amount of urgency to user problems within agreed business SLAs.
• Transfer/escalate problems (when required) to the appropriately experienced
department.
• Management of personal call queue, ensuring calls are closed in a timely fashion.
Duties:
• To handle incoming technical support incidents and requests.
• Provide technical support troubleshooting networks, servers, hardware systems, operating systems, and application technical issues for all end users via telephone, chat, and remote.
• Monitoring all Cisco, Juniper, Nortel, FTTO and ARUBA devices.
(Using all related monitoring tools: HP NNMi, Air Wave Management System, Junos Space and Cisco Prime Monitoring & Troubleshooting).
• Troubleshooting and solving networking issues - TCP/IP, Layer 1/2 network devices.
• Troubleshooting network devices hardware problems.
• Resolution of calls ranging from simple password resets to complex queries.
• Responded quickly to urgent tickets, ensuring that critical systems were kept online at all times.
• Promote a high level of customer satisfaction through proper telephone
techniques, and respond with an appropriate amount of urgency to user problems within agreed business SLAs.
• Transfer/escalate problems (when required) to the appropriately experienced
department.
• Management of personal call queue, ensuring calls are closed in a timely fashion.
August 2020
To October 2021
Network and IT Support Engineer
at The National Charity Schools
Location :
United Arab Emirates - Dubai
Network and IT Support Engineer .
• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Maintenance and monitoring of computer networks and systems.
• Laptops maintenance and configuration.
• Troubleshooting and solving internet (Wired/Wireless) network issues.
• Troubleshooting and solving smart boards and projectors issues.
• Email configuration; Outlook for windows, ios and Android devices.
• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Maintenance and monitoring of computer networks and systems.
• Laptops maintenance and configuration.
• Troubleshooting and solving internet (Wired/Wireless) network issues.
• Troubleshooting and solving smart boards and projectors issues.
• Email configuration; Outlook for windows, ios and Android devices.
November 2014
To May 2020
Network Engineer
at Alpha Data
Location :
United Arab Emirates - Dubai
• NOC Support L1/L2.
• Monitoring all Cisco, Juniper, Nortel, FTTO and ARUBA devices.
(Using all related monitoring tools: HP NNMi, HP OM, MICROSENS NMP, What’s Up Gold, Air Wave Management System, Junos Space, Cisco Prime Monitoring & Troubleshooting).
• Troubleshooting and solving networking issues - TCP/IP, Layer 1/2 network devices.
• Troubleshooting network devices hardware problems.
• Wireless networking.
• Configuring Voice and Data VLANS.
• Work with Cisco, Juniper and ARUBA Engineers in solving network issues.
• Upgrading and Backups of Cisco and Juniper configuration files.
• Adding new switches and technical rooms to the network.
• Solving software problems - Microsoft.
• Troubleshooting and solving end users related issues; Systems software, Applications software, and hardware.
• Monitoring all Cisco, Juniper, Nortel, FTTO and ARUBA devices.
(Using all related monitoring tools: HP NNMi, HP OM, MICROSENS NMP, What’s Up Gold, Air Wave Management System, Junos Space, Cisco Prime Monitoring & Troubleshooting).
• Troubleshooting and solving networking issues - TCP/IP, Layer 1/2 network devices.
• Troubleshooting network devices hardware problems.
• Wireless networking.
• Configuring Voice and Data VLANS.
• Work with Cisco, Juniper and ARUBA Engineers in solving network issues.
• Upgrading and Backups of Cisco and Juniper configuration files.
• Adding new switches and technical rooms to the network.
• Solving software problems - Microsoft.
• Troubleshooting and solving end users related issues; Systems software, Applications software, and hardware.
July 2013
To October 2013
supervisor Engineer
at Nidal Salamh Contracting Co.
Location :
Palestine - West Bank
short contract three months duration as an
Electrical supervisor engineer at The Palestinian Central Bureau of Statistics (PCB'S) Nablus Office.
Duties:
•Supervising electrical staff and coordinating the daily activities of the electrical department.
•Working with contractors to complete projects on time.
•Ensuring adherence to all applicable safety policies and procedures.
•Prepare the electrical drawing of the site (as-built drawing).
•Ensure installed electrical devices meet standards of Palestinian Ministry of Public works and Housing.
Electrical supervisor engineer at The Palestinian Central Bureau of Statistics (PCB'S) Nablus Office.
Duties:
•Supervising electrical staff and coordinating the daily activities of the electrical department.
•Working with contractors to complete projects on time.
•Ensuring adherence to all applicable safety policies and procedures.
•Prepare the electrical drawing of the site (as-built drawing).
•Ensure installed electrical devices meet standards of Palestinian Ministry of Public works and Housing.
January 2013
To July 2013
Electrical Engineer
at Electromechanical for Ind. and Trade Engineering
Location :
Palestine - West Bank
Selling all electrical parts for house installation.
Selling and designing electrical panels.
Selling and designing electrical panels.
March 2011
To June 2011
Trainee
at Engineers Association
Location :
Palestine - West Bank
Three month in training as an electrical engineer; installation, control, PLC and AutoCAD .
March 2010
To February 2011
Electrical Site Engineer
at Al-AMEED Contracting Co.
Location :
Palestine - West Bank
11 months in working as an electrical engineer; installation and AutoCAD .
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