Call Center Agent
Abu Dhabi National Insurance Company
Total years of experience :11 years, 3 months
Issuing insurance through phones and online
Following updating and solving After sale cases.
updating the KPI and other reports
minimize the cost of replacement by following certain procedure
-Applying Customer Service skills to reach customer satisfaction.
-Doing Exchange and refund while using IKEA Behavior.
-supporting other departments such as cash-line and home delivery.
-doing sales orders and kitchen orders to customers.
-handling complains all over UAE thru emails, Social Media, and Phone calls.
-running daily, weekly, and monthly reports to the CRM.
-taking the right decision at the right time.
-acting senior when seniors are not around.
• Conducting Researches for UP-coming plans and events.
• Develop brainstorm creative ideas for campaigns and events
• Coordinate with external vendors to execute sponsorships and Promotions
• Assist in analyzing marketing data
planning Event and Campaigns.
budgeting the events and make the research for expenses and revenue
assist in setting the marketing plan
Feb, 2014 Art, Science, Tech. University in Lebanon Bachelor Degree in Marketing and Advertising Beirut, Lebanon
2008 Private Modern School High School Diploma Abu Dhabi, UAE Other certificates and course:
2008 ILETS Certificate in English Language Abu Dhabi, UAE
2005 Al - Khwarizmi International College Computing Skills and English Language Abu Dhabi, UAE