Service Management Specialist
(Electronic Health Solutions (EHS
Total years of experience :13 years, 6 Months
1-• Logging All users incidents or request according to classification and categorization.
2-• Provided first level technical and IT support to end users for troubleshooting problems.
3-• Handling incoming incidents via the phone / e-mail promptly and effectively.
4-• Diagnosing and resolving a wide range of technical issues over the phone.
5-• Escalating calls and issues where necessary to senior managers & team leaders.
5-• Answering & responding to all calls & requests within agreed time scales.
6-• Provide troubleshooting and configuration support for client desktop and networking
environment.
7-• Provide on-site Training on VistA Medical Software and Computer Skills for Physicians and nursing and other Medical service provider.
8-• Used Manage Engine Service Management Tool (Service Desk Plus).
9-• HP service Manager V "9.3".
10-• Keeping customers updated as to progress.
1-• Register patients and their examination on the registration system.
2-• Follow up patient's reports.
1-• Troubleshooting the software and hardware for computers desktops and printers.
2-• Troubleshooting the networks and connectivity issues.
3-• Providing technical solutions.
4-• Installing & configuring various programs.