Sourcing & on boarding Digital Manager
Al-Rajhi Takaful Cooperative Insurance
مجموع سنوات الخبرة :23 سنة, 8 أشهر
I joined them for new digital transformation project for cooperative insurance sector, which will be launched very soon, and my job description is :-
- Manage & expand the partners and agent’s business.
- Responsible to design and run the sourcing campaigns.
- Carry out all recruitment activities and will manage the partner community in the initial.
- Occasionally engage with the partner community in the field to source new partner and agents.
- Essentially be the voice of prospect partner in the company to bring up and resolve their issue.
- I will be in charge to onboard the new partners and agants and of the onboarding overall process.
- Point of contact with the sourcing venders.
I work as a direct sales supervisor central region in this company 5 months before official launched of Virgin mobile, and my main duties to Hiring of outsource companies to provide a many promoters and direct sales team to selling Virgin Mobile Sim cards& FRiENDi mobile SIM cards in all places in Central region, mean ( Riyadh, Kharj, Majma, Al-Dawadmi, Qassim, Hail )
I have 12 companies operating under my administration and approximately 200 employees between men and girls working as direct sales in different areas in central region
Also I responsible for (modern trade project) I have made a contracts with hyper markets in like Panda, Carrefour, Othaim, LuLu market, Bin Dawud to selling our sims cards and recharge cards through our booths there .
I oversaw the training and give the materials to support them for make a sales and target locations and target customers to achieve the daily sales target
As I make a daily schedule to keep track of attendance and visit the sites and sales that have been achieved during 24 hours
I participated in recruitment program of Saudis in the main branches and direct sales by conducting interviews and tests for men and women
And also I so double check for all Sims cards are activations to be systematic and effective and there is no issue with customers and assistance in solving all the problems of employees and customers
And also participate and manage in many festivals, celebrations, competitions and bazaars and events in Riyadh and Qassim as official sponsor either Virgin mobile brand or FRiENDi mobile brand
Finally I achieve more than 100% of my target in each quarter 2015 and 2016
My Primary responsibilities Plan marketing and branding objectives. Expand product solutions and offerings. Prepare marketing strategies alongside other company executives and staff. Analyze market trends and recommend changes to marketing and business development strategies based on analysis and feedback. Prepare and adhere to budgets. Oversee creation and delivery of press releases, advertisements, and other marketing materials. Design print ads and publications. Ensure brand messages are consistent. Gather and analyze customer insight. Nurture and enrich all external perceptions of the company and growth of market share. Engage consumers on social media. Deepen relationships with all media to ensure the most effective messaging and positioning of the organization. Lead all areas of content generation and production across all media platforms. Take calculated risks based on data-driven analytics. Engage other organizations within the community. Collaborate with sales and sourcing to develop strategic partnership activities and implement the execution framework and strategic plan on identified opportunities. Develop and lead a marketing team that will develop and execute new concepts, business models, channels and partners to position business as innovator and leader.
-Receiving the customers with nice smile and know their requirement
-Show the cars for customers with features and advantages
-Get full knowledge of automotive specifications and techniques of internal and external
-Show the other products ( accessories & window film )
-Coordination with my manager about prices and discounts
-Preparation the bills of sale and displayed to my manager before get official count
-Follow up with in charge about discounts and change prices
-Follow up with in charge about stock cars
-Daily follow up for cleanliness and organization of the exhibition
-Send daily report about customers details, deals and inquiry to direct manager
-Send monthly report about proposals and suggesting to direct manager
(11/2007 to 9/2008 )
I worked in customer service (contact center) and is a practical response to customer calls and service and to answer all inquiries and ask them to resolve all their problems.
(9/2008 to 7/2009)
then moved to a section (business simulation) and my job is done testing and evaluation of all sections, services and sales branches in all regions of the Kingdom I have tests and evaluated the following (Billed bouquets, bouquets advance payment, bouquets of information, customer service staff in Riyadh, Dammam, Jeddah, the sales staff, sales branches in Riyadh, Medina and Jeddah, Khamis Mushayt and Dammam and Dhahran, news kiosks sales Riyadh, Madinah and Khamis Mushayt, Jeddah and Dammam and Dhahran The website on the Internet Zain, Zain services on the Internet, automated reply through contact 959, the pricing of local and international calls, roaming the internal and external security, network coverage in general and most of new packages, offers, promotions and services)
( 7/2009 to 1/2011)
Then I got promoted to specialist in business excellence and my job is use my customers experience to make testing for any new services or packages before launched.
(1/2011 to until now )
after that I got promoted to Customers services & sales supervisor in Sales central region department , for this department we start to make first team for first Flagship store (major branch ) to launched in Riyadh and in KSA, my duties is check sections and follow all machines as stander of flagship and make full training for the sales team flagship, prepare the weekly schedule for them duties, day offs and vacation, also take care & follow the stocks for the shop, they should be everything is available & clean, when we launch already the first flagship, the management transfer me to other store to second team for second Flagship store (major branch ) to launched in Riyadh, I still work at the head
•Certificate of appreciation from central sales team for highest sales achievement in postpaid sales in Riyadh
•Certificate of appreciation from business simulation department 2009
•Certificate of appreciation from Call center department 2010
•Certificate of appreciation from Customer care support department 2010
Operation for the manufacture of coffee (Barista), is impractical and sell the best coffee in
all industry specifications and standards to extend the best coffee in terms of taste, flavor,
quality and smell and also explain all kinds of coffee grains details of the method of
cultivation and preparation, roasting and packaging to be submitted to our customers
around the world was then Promoted to supervisor Branch (Lead Barista) and practical
supervision section is fully and to all staff during the morning or evening and do receive
requests and send the goods to the Branch and the daily and weekly inventory and interest
costs and minimize the section and increased profit and employee assessment on a daily
basis, and through my work in three Branches had achieved the required target of sales.
I worked as normal on cleaning and cooking and food preparation and cashier then was promoted to (specialist) and my job is overseeing the department during a certain period of work I have to oversee all sections cashier such as food preparation, cooking and cleaning and then been promoted to (supervisor Restaurant ) And my job is overseeing the restaurant fully and to all staff during either the morning or evening and do receive requests and send the goods to the restaurant and a daily and weekly inventory and interest costs and minimize the restaurant and increase profit, has been involved in training Saudi staff and give them new integrated plan for the operation, and encourage them to work As a team and also participated in some interviews recruitment of Saudis who want to join the company has also been conducting a television interview with me especially on the sports channel of Saudi Arabia and the subject of the successful young Saudi who began work in the private sector as ordinary and got high positions in the company
I worked in customer service department supervisor (practical application of the Institute of Public Administration) and my job is overseeing the department staff in customer service and attention to customers and how to write daily reports on staff and on the problems that we faced, which have been solved and that have not been resolved and give our best service to the customer and help satisfy His problem solving the best possible way
I worked in marketing officer of the company's products and markets that go to supermarket and malls for offer products to customers and the distribution of free samples then i worked supervisor delegates sales in the Riyadh region, and that follow-up delegates in attendance roll and visit markets that deal with it and send weekly reports on the status of staff then i worked in the market Department stores and in how the receipt of applications, dispatch and receipt of goods and arranged and classified in the warehouse and inventory monthly and annual inventory of the goods
I am graduated from the Institute of degree 2 of 5 and I studied English language 4 level , sales management , introduction of business , marketing in general, advertising in general , computer skills like ( word , excel , power point ) , business of administration and communication skills , also I make two presentation graduation , one as group and personalty and i get both of high score .
