Sales Associate
Paris Group
Total years of experience :20 years, 1 month
• Welcome customers into the store; initiate the sales process, offer them qualified advise on the available products, recommend/demonstrate appropriate products; and promote cross selling with a view to meet the customers’ needs.
• Provide professional till point service to close the sale and offer the customers an overall enjoyable shopping experience.
• Handle customer complaints professionally and escalate any serious issues to the Store Manager for suitable resolution.
• Communicate to the customers the information on special offers and sales promotion events.
• Merchandise goods prominently on the shop shelves & display units, replenishing stocks as often as required in conjunction with the Store manager and merchandising team.
• Update product knowledge, follow latest trends to provide confident and relevant advice to customers and gather market intelligence to learn about competition and stay ahead of it.
• Managing day to day operations and ensuring the development of the team to the required service standard through coaching and motivating.
• Ensuring that a high standard of branch presentation and displays are maintained by the team, in line with the model store.
• Appropriately responding to customer inqueries and complaints making sure we always exceeded customer’s expectations.
• Regularly communicating with the line manager in regards to sales, staffing and other relevant information relating to the business.
• Ensureing availability of merchandise and services by approving contracts; maintaining inventories.
• Completing store operational requirements by scheduling and assigning employees; following up on work results.
• Advising the line manager on pricing and buying policies by reviewing merchandising activities; determining additional needed sales promotion and clearance sales; studying market trends.
• Handling an extremely high volume of inbound and outbound calls and performing heavy cash handling and reconciliation functions.
• Respond to customer inquiries and complaints making sure they are totally satisfied.
• Taking orders making sure we get customer’s delivery information and their orders accurately.
• Manging the whole delivery operation making sure all deliveries are made in timely manner.
• Answering phone calls, attending and helping all walk-in customers.
• Delivering food and beverages efficiently in a fast-paced environment which required a great deal of time management.
• Helping the cooking staff as needed.
• Operating the cash register during busy time
law degree remark is good