Store General Manager
Marks and Spencer - Al Futtaim
Total years of experience :20 years, 7 Months
*Responsible for both stores in Qatar including Landmark and Villaggio Malls. Also, supported Oman - Muscat store for their expansion project
*Full P&L responsibility for Qatar Stores
*Plan and organize activities with the mall managements to maximize footfall in the stores especially on promotion periods or seasonal high traffic periods
*Ensure to follow Safety and Security procedure in line with mall management including emergency evacuation strategy
*Managed the CDD approval project in 2013 for full compliance with CDD standards. Completed full interfacing of the store
*Developing annual sales plan and responsible for the commercial success of the store
*Ensure store is operating in line with operating procedures and visual and commercial standards
*Reduced shrinkage of the Villaggio store from 0.6% in 2011 to 0.34% in 2015
*Managed Viaport and Darıca stores regionally and responsible for Sales Budgets, P&L, KPI’s, Inventory Loss, Merchandising and Layouts, Procurement from suppliers and B2B Sales
*Made the store asset inventory, recorded all the store assets, ensured the racking, merchandising, visual displays, store operating procedures, staff recruitment, staff training, third party contracts, IT systems, in store warehouse setting, good receiving procedures, safety and security process and equipment, and opening event were all in place before the opening of the store
*Responsible for managed stores’ staff recruitment process and performance appraisals
*Negotiated with suppliers for store supplier funding regarding store valuable spaces for maximizing store revenues. Added extra income equal to 0.5% of store sales revenue of 2011
*Developed marketing strategy with marketing team and managed store marketing budget to utilize indoor and outdoor advertising to increase customer flow
*Created cross promotional campaingns with other brands to increase customer loyalty and satisfaction measures
*Managed a 16 day refit of the total store as a final project to renew the store for new product lines and utilize all the sales areas of the store
*Responsible for Sales Budgets, P&L, KPI’s, Inventory Loss, Merchandising and Layouts
*Lead major layout changes to increase profit, sales, average check and shopping rate
*Responsible for staff recruitment process, development and performance appraisals
*Leaded special customer purchases on promotional periods and new year’s B2B sales
*Participated as an active member and leaded major areas of Marks & Spencer social responsibility projects such as AÇEV
*Responsible for MEP and HVAC systems within the store. Managed the maintenance team on day to day operations. Leaded the security team to ensure safety, security, reduced shrinkage and customer satisfaction
*Bargained with INTEMA to use their products as store fit in return for advertising their product line
*Managed the First Flagship Store of the Turkey’s largest GSM operator
*Made the store asset inventory, recorded all the store assets, ensured the merchandising, visual displays, store operating procedures, staff recruitment, third party contracts to support store daily operations, IT systems, staff training, safety and security process and equipment before the opening of the store
*Responsible for Sales Budgets, P&L, KPI’s, Inventory Loss, Merchandising, Reporting and Layouts
*Leaded the first customer complaints center stationed in a store for GSM Network Business
*Involved in procurement process and procurement negotiation process
*Focused on new and first entry device launches and event management in the Flagship Store
*Managed 15 member establishment opening team for forming the first IKEA Store in Turkey after construction such as fitting out the store, merchandising and pricing all the items throughout the store
*Wrote new routines and revised the routines of IKEA Sweden for Market Hall area
*Managed Home Organization, Lighting and Textiles departments
*Followed annual commercial calendar to coordinate team of 12 for departments annual objectives
*Responsible for Sales Budgets, Inventory Loss, Merchandising and Layouts
*Managed a 24 hour operation with three shifts with a staff of 12
*Responsible for Sales Budgets, Inventory Loss, Merchandising and Layouts, Complete Ordering Process including daily fresh order
* Operation included Western Union point with check cashing, Florida Lottery Sales and other similar items, hot, cold foods, candies and beverages, gas station with 15 pumps and other cooler products
* Coordinated backroom stocking operations managing a team of ten members
*Planned auto pull operations in backroom to help stocking the store effectively
University of Central Florida, Graduate Assistant World Trade Center Orlando, Intern
