Balakrishnan Jothikumar, Branch Manager

Balakrishnan Jothikumar

Branch Manager

Cityunion Bank Ltd

Location
India
Education
Bachelor's degree, Visual communication
Experience
20 years, 4 months

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Work Experience

Total years of experience :20 years, 4 months

Branch Manager at Cityunion Bank Ltd
  • India
  • My current job since June 2017

As a Branch Manager
 Responsible for maintaining service excellence culture within the bank. Identifying opportunities to improve productivity, efficiency and ensuring Bank’s policies, procedures and compliance requirements are complied with service quality norms.
 Handling CASA, FD, Jewel loan, Demat, Agri loans, Assets, Fee, Customer service, Cash retention, lockers, Internal audit, Cross selling of banks third party products (life insurance, General insurance, mutual fund, gold coin sales and etc., )
 Efficiently managing a team of bank officers. Attending all the trainings organized by HR also maintaining territory database and the customers.
 Observing, analyzing & suggesting correct solutions to customers which will be beneficial both for the customer & the bank.
 Involved in developing and maintaining relationship with the existing privilege customers of the bank. Monitoring the security and safety of the branch, by analyzing security and safety policies and procedures.

Branch Manager at INDUSIND BANK LTD
  • India
  • October 2015 to June 2017

As a Branch Manager
 Responsible for maintaining service excellence culture within the bank. Identifying opportunities to improve productivity, efficiency and ensuring Bank’s policies, procedures and compliance requirements are complied with service quality norms.
 Handling CASA, FD, Jewel loan, Demat, Agri loans, Assets, Fee, Customer service, Cash retention, lockers, Internal audit, Cross selling of banks third party products (life insurance, General insurance, mutual fund, gold coin sales and etc., )
 Efficiently managing a team of bank officers. Attending all the trainings organized by HR also maintaining territory database and the customers.
 Observing, analyzing & suggesting correct solutions to customers which will be beneficial both for the customer & the bank.
 Involved in developing and maintaining relationship with the existing privilege customers of the bank. Monitoring the security and safety of the branch, by analyzing security and safety policies and procedures.

Branch Manager at ICICI BANK LTD
  • India
  • June 2013 to June 2014

 Responsible for maintaining service excellence culture within the bank. Identifying opportunities to improve productivity, efficiency and ensuring Bank’s policies, procedures and compliance requirements are complied with service quality norms.
 Handling CASA, FD, Jewel loan, Demat, Agri loans, Assets, Fee, Customer service, Cash retention, lockers, Internal audit, Cross selling of banks third party products (life insurance, General insurance, mutual fund, gold coin sales and etc., )
 Efficiently managing a team of bank officers. Attending all the trainings organized by HR also maintaining territory database and the customers.
 Observing, analyzing & suggesting correct solutions to customers which will be beneficial both for the customer & the bank.
 Involved in developing and maintaining relationship with the existing privilege customers of the bank. Monitoring the security and safety of the branch, by analyzing security and safety policies and procedures.
 Ensuring effective communication between the branch and the top management by preparing daily, weekly, and month-end reports regarding operations and productivity.
 Managing business operations with key focus for increasing revenues for the bank while identified new business opportunities.
 Developing and maintaining healthy and cooperative working environment within the organization by assisting and coordinating with others time to time to ensure smooth flow of banking operations.
 Facilitating a team approach to achieve organizational objectives, increasing productivity & developing employee morale.
 Educating and motivating the staff members on various operational matters and guiding them towards successful outcomes and attainment of business objectives.

BRANCH MANAGER at ICICI BANK LTD
  • India
  • March 2010 to June 2013

As a Branch Manager & Deputy Branch Manager - Siddhapudur Coimbatore
 Responsible for New Branch activation and introduction of all services.
 Successfully created the branch to 20 cr of GL in 3 years.
 Secured Top position out of 50 branches in the region 4th branch in the Tamilnadu zone in all two years.
 Created a benchmark in Fee income in both two years.

Officer In Charge at ICICI BANK LTD
  • India
  • July 2008 to March 2010

As an Officer In Charge - Operations - Ramnagar Coimbatore Branch
 Handled team size of 20 members for day to day operations and customer services also handled audit and compliance.
 Successfully activated the Trade services, NRI & FOREX Services and Demat desks for the customer first time in the branch.
 Managed the customer base of 115 Cr GL and worked towards increasing the base with 10 cr incremental per year.
 Trained the employees for all the new desks introduced and empowered them to handle the same individually.

Officer In Charge at ICICI BANK LTD
  • India
  • November 2007 to July 2008

As an Officer In Charge - Operations - Aranthangi Branch
 Handled cash walking and provided effective customer’s services.
 Involved in Remittances, Clearing Charges, FCRM and Transfers within TAT.
 Instrumental in assisting all the cluster branches for the process and product related queries.
 Attained customer satisfaction levels to 80% and above.
 Played a key role in managing to get internal audit scores 95% above in all parameters.
 Declared as an Audit Champion for branch and cluster branches.
 Demonstrated abilities in achieving 80% in greening score for the branch.

Senior Sub Editor/ Photo Journalist at SUN NETWORK_ DINAKARAN
  • India
  • October 2005 to November 2007

SUN NETWORK_ DINAKARAN Oct 2005 - Nov 2007
Senior Sub Editor/ Photo Journalist

Sub Editor/ Chief Photographer at DINAMALAR NATIONAL DAILY (COIMBATORE)
  • India
  • August 2002 to October 2005

DINAMALAR NATIONAL DAILY (COIMBATORE) Aug 2002 - Oct 2005
Sub Editor/ Chief Photographer

Education

Bachelor's degree, Visual communication
  • at Hindustan College, Affiliated to Bharathiyar University
  • March 2002

B.Sc, (Visual communication), 2002 Hindustan College, Affiliated to Bharathiyar University, Coimbat

Specialties & Skills

CorelDraw
Pagemaker
Adobe Software
MS Office tools
Finacle
BANKING
BANKING OPERATIONS
BUSINESS OPERATIONS
TEAM MANAGEMENT
CUSTOMER SERVICE
DATABASE
NURTURING TALENT
ANNUITIES

Languages

Malayalam
Expert
English
Expert
Russian
Expert
Tamil
Expert
Hindi
Beginner

Memberships

ROTARY INTERNATIONAL
  • ROTARIAN
  • August 2013

Hobbies

  • Travel
  • PHOTOGRAPHY